New Unlimited Fixed Broadband

Forums › Spark New Zealand (including Skinny and BigPipe) › New Unlimited Fixed Broadband

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

309 posts

Ultimate Geek
+1 received by user: 154

#1704829 17-Jan-2017 17:33

"3) Here's the fastest broadband available for you: fibre 100/20"

I find this misleading when i can get faster broadband from other providers. You haven't even included a disclaimer in small writing informing customers that even faster broadband is available. I assume it should be "here is our fastest broadband plan available for you". Will you be correcting this?

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1704898 17-Jan-2017 20:43

Yabanize:

NonprayingMantis:

pretty sure we know the answer to this question, but for the sake of clarity can you confirm whether you are doing master filter installs on VDSL?

The answer will be no, Not even Spark does it anymore

most likely yes.

i will say this, i love opening accounts and seeing "Please install master filter" on the entry order for VDSL.

always is a promising step forward....

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

dickytim

2514 posts

Uber Geek
+1 received by user: 537
Inactive user

#1704984 18-Jan-2017 06:24

@SkinnyBB is there any sort of change over option for those on the current prepaid 4G based broadband with Skinny?

Suckerpunch

125 posts

Master Geek
+1 received by user: 25

#1705009 18-Jan-2017 08:56

@SkinnyBB Looks like you might need to ask unlimitedinternet.co.nz to adjust their marketing.

If you're in an area where VDSL is available (like me) then your new non-contract plan is now the cheapest.

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#1705012 18-Jan-2017 08:59

hio77:

Yabanize:

NonprayingMantis:

pretty sure we know the answer to this question, but for the sake of clarity can you confirm whether you are doing master filter installs on VDSL?

The answer will be no, Not even Spark does it anymore

most likely yes..

Spark no longer install a Master Filter on a new VDSL order. Just been thru this and fortunately the previous person in this new house also had a VDSL and had a filter installed..

Regards,

Old3eyes

SkinnyBB

18 posts

Geek

Skinny

#1705035 18-Jan-2017 09:31

NonprayingMantis:

pretty sure we know the answer to this question, but for the sake of clarity can you confirm whether you are doing master filter installs on VDSL?

Nope. If your place needs a master filter you can either choose ADSL or get one installed at your own cost.

AliExpress

Shop now on AliExpress (affiliate link).

SkinnyBB

18 posts

Geek

Skinny

#1705058 18-Jan-2017 10:00

debo: "3) Here's the fastest broadband available for you: fibre 100/20"

I find this misleading when i can get faster broadband from other providers. You haven't even included a disclaimer in small writing informing customers that even faster broadband is available. I assume it should be "here is our fastest broadband plan available for you". Will you be correcting this?

Good call. We'll change that.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1705406 18-Jan-2017 18:55

old3eyes:

hio77:

Yabanize:

NonprayingMantis:

pretty sure we know the answer to this question, but for the sake of clarity can you confirm whether you are doing master filter installs on VDSL?

The answer will be no, Not even Spark does it anymore

most likely yes..

Spark no longer install a Master Filter on a new VDSL order. Just been thru this and fortunately the previous person in this new house also had a VDSL and had a filter installed..

apologizes i could have worded that better, i was agreeing with @yabanize that Spark no longer do filter installations by default.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

1101

3141 posts

Uber Geek
+1 received by user: 1143

#1705697 19-Jan-2017 10:52

LivingSkinny: H
We’ve introduced contracts for the first time ever, to give customers the option of being able to get a preferred price of only $58 per month for the first year and $88 per month for the second (over a 24 month term). This comes with a free modem and standard connection fee included. ETC fees apply.

I dont think I would ever sign up to a contract for a brand new service

Ive been caught twice before, sign up onto another internet provider . Find the internet speed(not connect speed) & is appallingly bad. Have ongoing arguements
over cancellation fees for a product thats near unusable .
You'd have to be very confident in the product to sign up for 2 years .

Yabanize:

You save just under $30 by using the contract option.

Both are great options IMO, I just think 24 is a long time to commit to something, would rather get the off contract option

thats a whopping $1.17 per month saving, for the option of being locked in for 2 years
A really bad choice ? Why even offer it ?

noroad

1025 posts

Uber Geek
+1 received by user: 675

Trusted

#1705701 19-Jan-2017 11:14

1101:

thats a whopping $1.17 per month saving, for the option of being locked in for 2 years
A really bad choice ? Why even offer it ?

Well, clearly there are a whole lot of people who just see "bargain" when they look at these crazy lopsided two step/24 month contracts and no matter what the logic is, if you want their custom you need to look like a bargain in thew same way. Personally the idea of signing up to a 24 month contract for anything in telecommunications seems crazy to me, but remember Skinny is a mass market brand and sometimes the mass wants something that is illogical to a person who would frequent Geekzone.

JayADee

2236 posts

Uber Geek
+1 received by user: 483

#1711247 29-Jan-2017 09:21

I like the no contract option but we're using VOIP so I'd need to figure out what to do for a phone. Has anybody got this working with 2 Talk?

Geekzone

Want to support Geekzone and browse the site without the ads? Subscribe to Geekzone now (monthly, annual and lifetime options).

richms

29104 posts

Uber Geek
+1 received by user: 10219

Trusted

Lifetime subscriber

#1711291 29-Jan-2017 11:18

JayADee: I like the no contract option but we're using VOIP so I'd need to figure out what to do for a phone. Has anybody got this working with 2 Talk?

It's a natted connection which people have had mixed results with. I have had voip working on a 2talk cgnat connection but it was only any good when it was on a device behind the router. Trying to use the ATA in the router (a ciscoy-linksys one) almost never gave both way audio. Swapping for a crap grandstream ata on the lan and it was much better but still the odd no audio call which was acceptable for the situation but probably not for most people.

Richard rich.ms

JayADee

2236 posts

Uber Geek
+1 received by user: 483

#1711420 29-Jan-2017 18:24

richms:
JayADee: I like the no contract option but we're using VOIP so I'd need to figure out what to do for a phone. Has anybody got this working with 2 Talk?

It's a natted connection which people have had mixed results with. I have had voip working on a 2talk cgnat connection but it was only any good when it was on a device behind the router. Trying to use the ATA in the router (a ciscoy-linksys one) almost never gave both way audio. Swapping for a crap grandstream ata on the lan and it was much better but still the odd no audio call which was acceptable for the situation but probably not for most people.

Thanks richms. That would drive the husband bonkers for sure.

JayADee

2236 posts

Uber Geek
+1 received by user: 483

#1712986 30-Jan-2017 21:40

I'm still thinking about this and giving up VoIP. Even buying a more expensive pre pay plan for the hubby's cell so he can contact his non cell phone using mates we'd still come out a bit ahead as long as the price stays this low.

Yabanize

2351 posts

Uber Geek
+1 received by user: 583

#1713006 30-Jan-2017 21:52

JayADee: I'm still thinking about this and giving up VoIP. Even buying a more expensive pre pay plan for the hubby's cell so he can contact his non cell phone using mates we'd still come out a bit ahead as long as the price stays this low.

I assume you're aware of Skinny Direct - 3gb and unlimited calling and texting for $30

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9