Telecom changes to email: SSL required

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom changes to email: SSL required

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#1014584 28-Mar-2014 14:09

I haven't been able to access extra email at all today. I think they have yet again reset my password. So going to have to get it it fixed when I get home.

FineWine

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Nurse (R)

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#1015717 30-Mar-2014 22:31

I am a brand new first time Telecom xtra customer. I set up by Apple email using auto set up, then manually checking all settings against the Telecom Help pages (which have now been updated for Mavericks), all settings are correct. BUT still unable to connect to the xtra (yahoo) email servers.

I refuse to ring their help desk (wait desk) to be told to do what I have already done. So I will just keep checking daily till they get their act together.

TO Telecom, how about spending our money on your own servers in stead of a corporate name & logo change.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

freitasm

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Geekzone

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#1015721 30-Mar-2014 22:35

If you are a new Telecom user, here is a piece of advice: DO NOT USE THE XTRA EMAIL.

Just use a GMail, Outlook.com or any other service. Don't get tied to your ISP, it makes it harder to move things later.

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NonprayingMantis

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#1015731 30-Mar-2014 23:09

FineWine: I am a brand new first time Telecom xtra customer. I set up by Apple email using auto set up, then manually checking all settings against the Telecom Help pages (which have now been updated for Mavericks), all settings are correct. BUT still unable to connect to the xtra (yahoo) email servers.

I refuse to ring their help desk (wait desk) to be told to do what I have already done. So I will just keep checking daily till they get their act together.

TO Telecom, how about spending our money on your own servers in stead of a corporate name & logo change.

Why in the name of all that is holy would you choose to use xtra email as a new customer?

I can see why people might want to persevere if they have had a business with that email address for years or something like that, and changing would cost you a lot in reprinting stuff, but.... With you?? Why?

(But on the other hand, if you refuse to actually ask for help from them, then I don't know how you expect it to suddenly start working)

raytaylor

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#1015792 31-Mar-2014 08:32

freitasm: move things later.

Which we all know you are going to want to do, even if you dont yet

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#1015862 31-Mar-2014 10:44

FineWine:
I refuse to ring their help desk (wait desk) to be told to do what I have already done.

That sort of attitude will get you no-where....
Chances are you've done something wrong, as it works for pretty much everyone else.
You need to ring them to check the logon/password, to check settings at your end .
Have you logged into webmail , do that & it may then just all start working

BTW, last I checked there were STILL old pages on the Telecom site with old wrong email setup info.
And as others mentioned, its a rubbish email service . Use Outlook.com or Gmail instead .

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l43a2

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#1016021 31-Mar-2014 14:01

FineWine: I am a brand new first time Telecom xtra customer. I set up by Apple email using auto set up, then manually checking all settings against the Telecom Help pages (which have now been updated for Mavericks), all settings are correct. BUT still unable to connect to the xtra (yahoo) email servers.

I refuse to ring their help desk (wait desk) to be told to do what I have already done. So I will just keep checking daily till they get their act together.

TO Telecom, how about spending our money on your own servers in stead of a corporate name & logo change.

check that your account actually works by going to www.xtramail.co.nz then try login on your client

nunz

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#1016068 31-Mar-2014 15:40

We are getting spammy xtra emails again from clients- have they been hacked again?

lxsw20

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#1016070 31-Mar-2014 15:41

Yeah saw spam coming from *@xtra.co.nz into the business over the weekend.

l43a2

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#1016072 31-Mar-2014 15:44

its spoofing, the email isnt actually coming from those accounts directly afaik

nunz

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#1016075 31-Mar-2014 15:49

FineWine: I am a brand new first time Telecom xtra customer. I set up by Apple email using auto set up, then manually checking all settings against the Telecom Help pages (which have now been updated for Mavericks), all settings are correct. BUT still unable to connect to the xtra (yahoo) email servers.

I refuse to ring their help desk (wait desk) to be told to do what I have already done. So I will just keep checking daily till they get their act together.

TO Telecom, how about spending our money on your own servers in stead of a corporate name & logo change.

1 - Log into xtra.co.nz web mail with your user name (email) and password. It might make you go through a Captcha process - do it else you iwll never recevie emails via pop.

2 - If that works use the settings in three below otherwise:
Check your username nad password.
Phone xtra to change your username nad password as it is likely to be wrong.

3 - Settings:
POP: pop3.xtra.co.nz
Port 995
SSL turned on.
User: full email address
Password: Only you and god and xtra know that. If others know it change it.

SMTP:
Server: send.xtra.co.nz
Port 465
SSL Turned on. Accept any cert option if you have it might help.

User authentication and password required to log in.

If SSL and 465 dont work try TLS and 587 - but dont use this unless really desperate.

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nunz

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#1016076 31-Mar-2014 15:52

l43a2: its spoofing, the email isnt actually coming from those accounts directly afaik

It would be an interesting spoof as it was from my clients email address, to my business address. most spoofs arent from one person who knows someone to another. Its to someone random.

My opinion - hacked again!!!!

nunz

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#1016079 31-Mar-2014 15:57

l43a2: its spoofing, the email isnt actually coming from those accounts directly afaik

BTW - what is l43a2 other than a 105MM artillery munition?

mattwnz

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#1016163 31-Mar-2014 19:01

I am still getting these intermittent popup login boxes from telecom / xtras mailserver. It is really sub standard stuff. I wonder when they are actually going to fix it.

LennonNZ

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#1016164 31-Mar-2014 19:12

See if you can log what its doing/what is erroring.

see: http://email.about.com/od/outlookexpresstroubles/qt/Log-Pop-And-Imap-Traffic-To-Troubleshoot-Windows-Live-Mail-Windows-Mail-Oe.htm

This will be great if you can get logged what is happening.

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