Spark to charge for all Xtramail accounts.

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark to charge for all Xtramail accounts.

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5 posts

Wannabe Geek
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#3204884 9-Mar-2024 19:36

Someone from Spark went on RNZ and said they have 330k active mailboxes, and 260k of those had not been paying for it separately until now.

Bung

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#3204894 9-Mar-2024 20:19

The tide is definitely going out. If you continue with Xtra I think you are on notice that xtra.co.nz will disappear like paradise.net.nz did so think about Plan B.

mattwnz

20515 posts

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#3204963 10-Mar-2024 01:13

WilliamNZ:

Someone from Spark went on RNZ and said they have 330k active mailboxes, and 260k of those had not been paying for it separately until now.

Wow that is a lot more than the tech media commentators said it could be. This is closer to what I expected the numbers would be based on how many people I still see use xtra.

I discovered that Outlook.com free email accounts do work in older versions of outlook such as Outlook 2010 so that could be an option for some.But they maybe better to use a newer and more secure mail client like Thunderbird.

cokemaster

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#3204964 10-Mar-2024 01:31

260,000 @ $5.95 = $1.5M per month or $18.6m pa. Not a bad new income stream for Spark I guess.

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cddt

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#3205223 11-Mar-2024 08:32

Not sure if it's already been linked in this thread but see: https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=311858

I am sure some of those 260k will be like this and won't consider themselves "active".

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cddt

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#3205224 11-Mar-2024 08:33

ANglEAUT:

Microsoft / Outlook - How much corporate overreach can you stomach?

The free Outlook service is ok except for their spam filter retrospectively moving emails hours after they land in my inbox. It doesn't happen often, but frequently enough to be annoying.

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old3eyes

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#3205226 11-Mar-2024 08:38

mattwnz:

WilliamNZ:

Someone from Spark went on RNZ and said they have 330k active mailboxes, and 260k of those had not been paying for it separately until now.

Wow that is a lot more than the tech media commentators said it could be. This is closer to what I expected the numbers would be based on how many people I still see use xtra.

I discovered that Outlook.com free email accounts do work in older versions of outlook such as Outlook 2010 so that could be an option for some.But they maybe better to use a newer and more secure mail client like Thunderbird.

The advantage of using Outlook.com and Outlook email client things like calendar and contacts replicate over multiple devices. It doesn't do that with Gmail.

Regards,

Old3eyes

Bung

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#3205236 11-Mar-2024 09:17

Does anyone know if an outlook.co.nz address can have an outlook.com alias?

Delorean

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#3205300 11-Mar-2024 11:39

Bung:

Does anyone know if an outlook.co.nz address can have an outlook.com alias?

Sure can, I have both a .com & .co.nz under the same account

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mattwnz

20515 posts

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#3205404 11-Mar-2024 14:52

old3eyes:

The advantage of using Outlook.com and Outlook email client things like calendar and contacts replicate over multiple devices. It doesn't do that with Gmail.

I have been trying out the free Outlook service and it looks pretty good and more user friendly and simple than Gmail in terms of setting up email clients, and it does work in older software such as Outlook 2010 for example. But Outlooks spam filtering is terrible and many emails seem to end up in the junk folder. Gmail is a bit of a mess TBH with the settings, and I think you have to use an app key with outlook, at least I did when I was setting out outlook 2019 with gmail. The main difference though with Outlook and Xtramail is advertising inside webmail, which appear as emails above the real emails and I think Xtramail was ad free.

qwertee

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Ultimate Geek
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#3205706 12-Mar-2024 15:33

I am a subscriber ONLY to Spark's xtra email service.
Do I need to give them notice 30 days prior to the price hike on 16 May 24?

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mattwnz

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#3205772 12-Mar-2024 16:38

qwertee:

I am a subscriber ONLY to Spark's xtra email service.
Do I need to give them notice 30 days prior to the price hike on 16 May 24?

It appears you have to go in and delete the accounts manually as shown at hhttps://www.spark.co.nz/xtra-mail-changes/close.html

I don't know if 30 days notice is required? If that is the only service you have and you want to cancel it all, then you should contact them to find out.

Zigg

437 posts

Ultimate Geek
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#3205784 12-Mar-2024 17:05

mattwnz:
qwertee:

I am a subscriber ONLY to Spark's xtra email service.
Do I need to give them notice 30 days prior to the price hike on 16 May 24?

It appears you have to go in and delete the accounts manually as shown at hhttps://www.spark.co.nz/xtra-mail-changes/close.html

I don't know if 30 days notice is required? If that is the only service you have and you want to cancel it all, then you should contact them to find out.

As soon as you click the confirmation, it's gone. Shut down my old unused email yesterday.

mattwnz

20515 posts

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#3205796 12-Mar-2024 17:59

I was discussing this with someone, and they thought it would be a good idea for Spark to allow the address forward to another after it is closed for a period of time. Especially as they won't be allowing the addresses to be reused. I think under the circumstances, and if the customer remains a spark customer, that this isn't a bad idea and shows goodwill, as forwarding is not using any mail storage etc. I think Paradise and clear did this back in the day when they cancelled their email service.

qwertee

735 posts

Ultimate Geek
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#3205845 12-Mar-2024 20:54

Chatted with an agent on WhatsApp.
Created a request to cancel and and have it completed on 15 May 24.

I have already cleared all my mail in the folders and forwarded ones that I need.
Next step is to delete all the contacts and xtra email is ready for termination by 15 May 24.

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