Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

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61 posts

Master Geek
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#2646544 3-Feb-2021 17:48

Mines rolled back onto build 15 too.

Tbh - I've had very few issues on the previous build with two Smart Mesh (which have remained on 1.00.08) on wireless backhaul and have been pretty happy.

Something must have been causing issues and we are unlikely to find out through regular channels.

hio77

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#2646547 3-Feb-2021 17:53

Sounds likely the version was changed back to 6.0.15 on acs.

That will roll everyone back. Quite likely they found an issue they aren't happy with and decided outright modem crashes and reboots are better 🤷‍♂️

There will be good reason to it. The team that look after it are pretty good. Mines still rock solid... Its due to be replaced with a Ccr2004 soon...

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Gordy7

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#2646551 3-Feb-2021 18:09

Is the Spark Smart Modem to be superceded by the MikroTik CCR2004?

Gordy

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BuzzLightyear

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#2646627 3-Feb-2021 20:51

I've been rolled back to build 15 too. Touch wood still no stability issues since the very early days.

hio77

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#2646630 3-Feb-2021 21:06

Gordy7:
Is the Spark Smart Modem to be superceded by the MikroTik CCR2004?

To be clear, I nolonger work for spark.

My choice of device is for its routing capability and physical port capacity though. Not your average home setup :)

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freitasm

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#2646685 3-Feb-2021 22:21

@Benji23:
Anyone know why this happened thanks

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scobb

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#2647009 4-Feb-2021 12:35

+1 for the roll-back to v6.00.15 build05, boot code 1.0.38-161.189. In my case, this happened about 20 hours ago.

I noticed that my SmartMesh devices (all still on V1.00.08) all show a virtually identical uptime of 24 hours, so something happened to them about a day ago as well (and no, there wasn't a power cut :-)).

PJ48

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#2647938 4-Feb-2021 22:17

Today my system ( 1 Smart modem and 2 wired Smart Meshes) have been dropping the connections for multiple devices and not allowing them to reconnect. I can only assume it has something to do with the rollback of the firmware yesterday. My system has been rock solid since the firmware went up to v6.00.16, and this is what it used to do with v6.00.15.

Very frustrating! I have put my old Edgerouter ER-X back into service, and switched off DHCP and NAT on the Smart modem and am just running them as wired APs now. Stability has returned but max speed has dropped slightly as the ER-X cannot quite route gigabit.

ushare99

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#2649417 8-Feb-2021 12:39

My old HG659 has stopped working (i.e., doesn't power on). What is Spark's take on providing replacement modems? I assume it won't be free? At which point I may as well get a non Spark router/modem?

scobb

32 posts

Geek
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#2649441 8-Feb-2021 13:06

ushare99:
My old HG659 has stopped working (i.e., doesn't power on). What is Spark's take on providing replacement modems? I assume it won't be free? At which point I may as well get a non Spark router/modem?

My experience suggests Spark will throw in a new modem for free if you sign up with them for another 12 months.

scobb

32 posts

Geek
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#2649445 8-Feb-2021 13:10

Since my new Smart modem was reverted to 6.00.15 (from v16 firmware) it’s restarted at least twice in the last 48 hours. Frustrating, given the new modem seemed pretty solid on v16.

Is it possible to log every reboot?

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#2649627 8-Feb-2021 18:08

scobb:
ushare99:
My old HG659 has stopped working (i.e., doesn't power on). What is Spark's take on providing replacement modems? I assume it won't be free? At which point I may as well get a non Spark router/modem?

My experience suggests Spark will throw in a new modem for free if you sign up with them for another 12 months.

Is there such a thing as signing on for any period now? We migrated from vdsl to fibre and got told the new paradigm is pay for your router, Unplan and no commitment. The way they tie you down now is interest free accessories. You want out and you pay outstanding balance in full.

MrSteel

19 posts

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#2655354 12-Feb-2021 17:02

It has been a frustrating experience again for me also since the firmware rollbacked to V15. My Smart Modem is now restarting almost every day now.

V16 was pretty stable. My modem did not restart for almost 2 months at one point.

scobb

32 posts

Geek
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#2655396 12-Feb-2021 18:05

Multiple further reboots of my V15 firmware device led me to call Spark again, who again agreed to replace the modem (second time in 2 weeks). Not sure it will make any difference and the hassle of having to reconfigure a factory default router to my requirements is a pain in the a**e. Plugged the new modem in. It immediately downgraded its firmware back from V16 to V15.

Working from home approx. 50% of the time and spending hours on Teams calls is becoming really challenging with this router behaviour. I hope someone from Spark is either monitoring this forum or is tracking the number of calls to the Spark helpdesk for this issue. It's really not acceptable

mattoktanz

19 posts

Geek

#2657377 16-Feb-2021 10:58

PJ48:

Today my system ( 1 Smart modem and 2 wired Smart Meshes) have been dropping the connections for multiple devices and not allowing them to reconnect. I can only assume it has something to do with the rollback of the firmware yesterday. My system has been rock solid since the firmware went up to v6.00.16, and this is what it used to do with v6.00.15.

Very frustrating! I have put my old Edgerouter ER-X back into service, and switched off DHCP and NAT on the Smart modem and am just running them as wired APs now. Stability has returned but max speed has dropped slightly as the ER-X cannot quite route gigabit.

May be this is what my current issue is .. devices keep dropping.. its never been that flash but has been better since I added a wired smart mesh to the smart router. I have a ~30 devices.

Really frustrating, I'm starting to consider going Ubiquiti Flex HD which is a decent investment, I'd need 2 units ($360 each) + cloudkey ($130) + PoE switch potentially.

I want to stick with smart mesh but its getting more and more unusable with device drops

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