Clear bouncing emails from Xtra

Forums › Spark New Zealand (including Skinny and BigPipe) › Clear bouncing emails from Xtra

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freitasm

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#691299 25-Sep-2012 19:14

Can we stay on topic please?

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DonGould

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#692169 27-Sep-2012 12:28

www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all - seems not to be updated, but I understand that this issue should now be fixed.

My advice, for anyone who actually cares about their email at all, is to follow the advice MF dished up on page 3...

freitasm:
lawiephillips: If it is not cleared up I will be going away from xtra as my email server. My colleagues say they are receiving emails from other servers.

It's agreed around here that the best option is always to use your own domain name with a service such as Google Apps, Windows Live Domains or paid services such as Google Apps, Office 365.

I do understand what the problem is, I do understand how it was fixed. Based on that understanding, and my experience of problems of this nature, the problem will come back at some stage, it won't be a question of if, in my view, just when.

(Please note, this is my personal view, not in any way an expression of the views of anyone I've talked to about this specific fault.)

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

ABeerForMe

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#692233 27-Sep-2012 13:41

Appears NOT to be fixed - 'the issue is still occurring' - see below Status from Telecom site just now:

Email Issue:

Some Xtra customers are experiencing emails being bounced back to them when sending to @clear.net.nz and @paradise.net.nz email addresses.

Yahoo applied a fix on midday Mon 24th however subsequent testing has indicated that the issue is still occurring.

We continue to work to resolve this issue and apologise for any inconvenience.

Please note that not all emails to those domains are being bounced, some emails are being delivered.

mclean

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#692249 27-Sep-2012 13:56

ABeerForMe: Appears NOT to be fixed ...

Correct, no progress yet, still bouncing.

DonGould

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#692262 27-Sep-2012 14:21

ABeerForMe: Appears NOT to be fixed - 'the issue is still occurring' - see below Status from Telecom site just now:

Email Issue:

Some Xtra customers are experiencing emails being bounced back to them when sending to @clear.net.nz and @paradise.net.nz email addresses.

Yahoo applied a fix on midday Mon 24th however subsequent testing has indicated that the issue is still occurring.

We continue to work to resolve this issue and apologise for any inconvenience.

Please note that not all emails to those domains are being bounced, some emails are being delivered.

Yes, that was my point about the site not being updated.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

DonGould

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#692268 27-Sep-2012 14:24

mclean:
ABeerForMe: Appears NOT to be fixed ...

Correct, no progress yet, still bouncing.

New ones bouncing or old ones just coming back at you?

I expect that you'll continue to see ones from the start of the week up until now come back until they either clear down or time out (which will continue to throw message back at you until delivery failure.)

But anything you send from now forward should be going though, or is that not the case?

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

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DonGould

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#692274 27-Sep-2012 14:33

http://www.stuff.co.nz/the-press/technology/7737901/Yahoo-Xtra-email-fix-falters

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

mclean

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#692281 27-Sep-2012 14:47

DonGould: New ones bouncing or old ones just coming back at you?

Test messages:

Sent Friday: Not delivered, failure notice received Sunday
Sent Saturday: Not delivered, no failure notice
Sent Sunday: Not delivered, no failure notice
Sent Monday: Not delivered, failure notice received Tuesday
Sent Tuesday: Not delivered, failure notice received Wednesday
Sent Wednesday: Not delivered, no failure notice yet
Sent Today: Don't know yet, but always hopeful!

ABeerForMe

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#692294 27-Sep-2012 14:55

DonGould: Yes, that was my point about the site not being updated.

Bizarre. So now when I see on Telecom's site that something's not fixed, I should not necessarily take that to mean what it says. What's behind you suggesting it was fixed?

DonGould

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#692303 27-Sep-2012 15:04

mclean:
Sent Wednesday: Not delivered, no failure notice yet
Sent Today: Don't know yet, but always hopeful!

Ya, Wednesday I'd expect to come back at you with a failure notice eventually unless Yahoo also suppressed the messages (I don't know).

Today I would expect to get delivered, but I would have expected that to have been delivered within minutes of you sending it.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

DonGould

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#692304 27-Sep-2012 15:04

ABeerForMe: What's behind you suggesting it was fixed?

There's chatter on the tubes. :)

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

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ABeerForMe

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#692357 27-Sep-2012 16:52

DonGould:

but I understand that this issue should now be fixed.

I really don’t think it is helpful at all to the discussion to post a report of the issue being fixed. Can we just post stuff that is clear and adequately substantiated.

In light of the history, it may be prudent to hold off before popping the champagne.

DonGould

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#692373 27-Sep-2012 17:30

ABeerForMe:
DonGould:

but I understand that this issue should now be fixed.

I really don’t think it is helpful at all to the discussion to post a report of the issue being fixed.

Ok, fair comment.

ABeerForMe: Can we just post stuff that is clear and adequately substantiated.

No I doubt we can. What would you consider more adequate and substantiated than what I have to say?

ABeerForMe: In light of the history, it may be prudent to hold off before popping the champagne.

I wouldn't be popping champagne at all. I know what was done to fix the problem and I doubt it will stay 'fixed' as I also understand what caused the breakage in the first place and so far I haven't seen enough evidence of change that would cause me to believe that this will stay fixed.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

Readwing46

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#694876 2-Oct-2012 14:37

I've been having this problem for over a month now - the odd, occasional email to my TCL hosted domain not delivered, and only finding out about it when a person calls to enquire. Heres a header from one which I just found out about, which was sent yesterday from a .yahoo address:
------ Forwarded Message
From: <MAILER-DAEMON@yahoo.com>
Date: Tue, 02 Oct 2012 00:54:23 -0000
To: <XXXX@xtra.co.nz>
Subject: Failure Notice

Sorry, we were unable to deliver your message to the following address.

<XXX@XXX.co.nz>:
Message expired for domain XXX.co.nz. Remote host said: 452 Too many
recipients received this hour [RCPT_TO]

--- Below this line is a copy of the message.

Received: from [98.139.91.68] by nm25.bullet.mail.sp2.yahoo.com with NNFMP;
30 Sep 2012 20:23:10 -0000
Received: from [98.139.44.76] by tm8.bullet.mail.sp2.yahoo.com with NNFMP;
30 Sep 2012 20:23:10 -0000
Received: from [127.0.0.1] by omp1013.access.mail.sp2.yahoo.com with NNFMP;
30 Sep 2012 20:23:10 -0000
X-Yahoo-Newman-Id: 909315.28290.bm@omp1013.access.mail.sp2.yahoo.com
Received: (qmail 73127 invoked by uid 1000); 30 Sep 2012 20:23:09 -0000
Received: from 124.108.96.70 by rel103.mail.aue.yahoo.com with SMTP; Sun, 30
Sep 2012 13:23:09 -0700
Received: (qmail 53954 invoked from network); 30 Sep 2012 20:23:09 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024;
t=1349036589; bh=aLlDCkYLAFhw34ctyvuk5lo8VZjdI7Gt5b8uKBa/azE=;
h=X-Yahoo-Newman-Property:X-YMail-OSG:X-Yahoo-SMTP:Received:User-Agent:Date:
Subject:From:To:Message-ID:Thread-Topic:Thread-Index:Mime-version:Content-ty
pe;
b=KqaBKxTfyjv4Mc36KpOiw0fbQFed+KsLRPu/D4ehgbNaau1OZrjW6J1DgIah88RDRQNuKKggMm
yZw/1novGCtWFBK5wju2346BemXwXWNN6kdcodAaqc1raR/sa7j1+mBXbFvSJIJhJBKtM7AJCRRt
YzFJ+WaxMGYos6JXKHkec=
X-Yahoo-Newman-Property: ymail-3
X-YMail-OSG: nYbxOaYVM1kRQtMgyD3ZZqAsZtQo6A5GsQzs.G5xLz7p8JK
7DTukTwzmjXdbkK.6JtsD_LtM1M4D99.Xp6ss88VqRjV__BiqgF8gyUcHx1j
7ttJJnKQDz9Zoy1RlXNbcAkojHT6B5VCuFESIjiVc4Fuv2T6CZfV3dxVOvBp
w43l3A1UgHi8mOkwz0blU_o26TdCASxLJmvReGsXVjGUtE1N7ZVlHjINjWkS
P.1NtUbZeY2ezRYJyMP8MXzLGo08427U2901r4D_FJPf4FURU_4WoFgPh5mL
8TnG_.jzk7lKJJ4QxaHuaa4UlDU5riqqtIlwKG8.qnYEHfq0SZoTouUeuE01
4xNQbQvApw9jcHfuAWn65wbw1viszFpdjOTMIioJRGwBQb3UMiSM.vtAy7k9
fRfJOz97mj3FkEsJoxcVFijERovs.IbfiVqBCdkg-
X-Yahoo-SMTP: 80hgqsuswBCMgogD15rWHcP2KjNQAX7_KBw.Vzh6
Received: from [192.168.2.118] (krieek@119.224.138.137 with login)
by smtp101.tnz.mail.aue.yahoo.com with SMTP; 30 Sep 2012 13:23:09
-0700 PDT
User-Agent: Microsoft-Entourage/11.4.0.080122
Date: Mon, 01 Oct 2012 09:22:59 +1300

Spong

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#694944 2-Oct-2012 16:25

According to the Telecom status page it's all been resolved as of 27th September.

See: http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=network-status

If you're still having problems, best let them know.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

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