What do you think of BigPipe

Forums › Spark New Zealand (including Skinny and BigPipe) › What do you think of BigPipe

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1170 posts

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BigPipe

#955896 21-Dec-2013 16:13

webwat: Definitely VoIP (and free calls to the bigger countries) is important, although there are lots of VoIP providers who will let you resell their network. Would be interested in a trial but really need to remove any risk of exceeding data caps etc.

Not sure what you mean about the data cap. We don't have one, so you can download and upload as much as you like.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Chrizvi

295 posts

Ultimate Geek

#961676 6-Jan-2014 02:05

Can someone advise if you can stream netflix on superhd using ps3? For those who are already connected?

DarkShadow

1647 posts

Uber Geek

#962045 6-Jan-2014 18:24

I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

Epicwhale

63 posts

Master Geek

#962059 6-Jan-2014 18:52

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

this ISP is for people who just want internet, if you want a phone you shouldn't be joining.

It's why they advertise themselves as 'naked'

eluSiveNZ

190 posts

Master Geek

#962105 6-Jan-2014 20:15

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

I had an unexpected "disconnection" issue on New Years Eve. I logged a support ticket from work via website at about 4PM and it was resolved the next day (by Chrous, arranged by BigPipe) so I was pretty impressed with their service.

Regs

4066 posts

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Snowflake

#962227 6-Jan-2014 23:00

got cut over today, all working well and no technical issues with the switch from callplus. speeds seem identical locally (full line rate 7Mbps down), similar for a couple of overseas sites I grab files from (80KB/sec-120KB/sec), and somewhat faster for one (work related) ftp site i'm downloading 80GB of virtual machines from (200KB/sec-500KB/sec).

Question for BigPipe - are the IPv4 Addresses 'static'? e.g. long leases, or dhcp reservations?

NonprayingMantis

6434 posts

Uber Geek

#962243 6-Jan-2014 23:03

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

I recommend you get a smartphone, not just for this, but because they are awesome. Also, you can't have your geek card anymore until you do. :)

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

BigPipeNZ

1170 posts

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BigPipe

#962332 7-Jan-2014 10:06

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

Hi Darkshadow,

If you don't have a smart phone you would have a few options to submit a support ticket, such as using internet from work, using your neighbours internet (with their permission), using a free telecom wifi hotspot, using a local cafe's free wifi, using a friends smartphone etc

Whilst we don't have an inbound call centre (so you can't call us) we do have the ability to call customers if their issue is something that needs to be talked through over the phone. This means we can really effectively prioritise issues, so the customers with the most urgent problems (like no connection!) get sorted first, as well as ensure you talk to the right person first time so you don't get passed around from department to department.

We're also considering how we might offer the ability to raise a support ticket directly via SMS, but not decided yet if this is appropriate and/or doable.

Having said all the above, we do strongly recommend you get a smartphone anyway. They are great for doing all sorts of other things!

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

BigPipeNZ

1170 posts

Uber Geek

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BigPipe

#962334 7-Jan-2014 10:09

eluSiveNZ:
DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

I had an unexpected "disconnection" issue on New Years Eve. I logged a support ticket from work via website at about 4PM and it was resolved the next day (by Chrous, arranged by BigPipe) so I was pretty impressed with their service.

Thanks eluSiveNZ!

yeah 4pm on New Years Eve not the best time to have an issue, but glad we could get it fixed for you. (and good on Chorus for fixing it on New Year's day too!)

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

BigPipeNZ

1170 posts

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BigPipe

#962417 7-Jan-2014 13:17

Great to see some feedback from some of our customers on here, and glad most things are going smoothly and have been fixed fast when they go wrong.

We'd like to test some things with our customers too, like our mobile app wireframes, website changes etc, before rolling them out to the 'masses', so we will be contacting some of you over the next couple of weeks to get more feedback on that stuff as well as your experience so far. (that's why you are getting it free until end of march!)

We have also kicked off sending out more invitations to BigPipe, so for those of you who have registered but haven't yet received an invite, you should be getting one in the next few weeks.

We haven't closed off the registration page either, so feel free to register if you haven't yet at www.bigpipe.co.nz

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Regs

4066 posts

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Snowflake

#962829 7-Jan-2014 22:51

BigPipeNZ:

We'd like to test some things with our customers too, like our mobile app wireframes, website changes etc, before rolling them out to the 'masses', so we will be contacting some of you over the next couple of weeks to get more feedback on that stuff as well as your experience so far. (that's why you are getting it free until end of march!)

feel free to contact me when you need someone to test your Windows Phone mobile app...! (and if you aren't planning on offering one, definitely contact me!)

michaelmurfy

meow
13265 posts

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Lifetime subscriber

#962878 7-Jan-2014 23:57

I've signed up to the testing, fingers crossed!

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Leebopsicle

8 posts

Wannabe Geek

#963409 8-Jan-2014 18:17

Thought I'd post my experience so far.

Got the email yesterday afternoon that was I eligible to start my trial with BigPipe. (Full speed ADSL - Fast package)
Filled in the application form about 10pm last night.
Received another email this morning at 11am saying "Just quickly. We’ll be hooking up your broadband on 08/01/2014".
Another update at 2:40pm saying I was now connected to BigPipe.

I had Pandora playing the entire time, so either my internet never cut out or it was so quick that it was <5 minutes due to no pauses with the music playing.

So far I'm extremely pleased with the transition. I never had a problem with my previous ISP (Snap) and wouldn't be leaving them if it weren't for a cheaper offer with BP.

Speeds are fine too

Chrizvi

295 posts

Ultimate Geek

#963430 8-Jan-2014 18:42

Thats cool!

So it does not need to change the authentication on modem? Both adsl vdsl?

Leebopsicle

8 posts

Wannabe Geek

#963444 8-Jan-2014 18:48

Chrizvi: Thats cool!

So it does not need to change the authentication on modem? Both adsl vdsl?

I didn't have to change a thing on ADSL.

Received this info in one of the emails too

If you do happen to need to change any modem settings or you're setting up a new modem, use the details below:
VPI: 0
VCI: 100
Encapsulation: PPPoA, PPPoATM, or RFC 2364
Multiplexing: VCMUX
PPP Username / password: anything, just not blank.

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