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Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom to launch Yahoo!Xtra Bubble - Free enhanced services to Xtra subscribers
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lapimate
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  #83402 22-Aug-2007 22:13
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lugh: ... with pop3.xtra.co.nz on port 110 and send.xtra.co.nz on port 587 (no SSL on either).

Did this work without registering on Yahoo!Xtra Bubble? Or is the account registered?



nzbnw
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  #83403 22-Aug-2007 22:22
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lapimate:
lugh: ... with pop3.xtra.co.nz on port 110 and send.xtra.co.nz on port 587 (no SSL on either).

Did this work without registering on Yahoo!Xtra Bubble? Or is the account registered?


For myself it worked both before and after....

nzbnw







nzbnw
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#83421 22-Aug-2007 23:06
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Ok, I just figured out why mail.xtra.co.nz was not working for me; I didn't set up SMTP Authentication. Even through smtp.xtra.co.nz was working fine for me (with or without SSL / ports). I made the setting changes anyway, and it seems to be working great. Also seems to take less time to complete a send and receive cycle.

Hope this helps, and credit to paradoxsm's blog where I picked up my mistake.

nzbnw











Nightwyrm
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  #83439 23-Aug-2007 07:59
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nzbnw:
lapimate:
lugh: ... with pop3.xtra.co.nz on port 110 and send.xtra.co.nz on port 587 (no SSL on either).

Did this work without registering on Yahoo!Xtra Bubble? Or is the account registered?


For myself it worked both before and after....

nzbnw

Both as well.




Post-geek, opinionated mediaphile, and natural born cynic. Jack of all genres, master of none.

ictgeeknz
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#83445 23-Aug-2007 09:16
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In my blog, I likened the whole experience to:

Xtra customers began being assimilated into the Yahoo! collective as of Sunday, 19th August.


“Resistance is futile. Your life, as it has been, is over.”


The issues surrounding the cybernetic implants that were identified, have now been resolved.


To complete Assimilation, click here.


If you are experiencing any issues with your new ocular devices, tool-enhanced limbs, armour, and other prosthetics, click here.

exportgoldman
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  #83460 23-Aug-2007 10:43
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Anyone know why Xtra are now listing backup MX records with the same IP's???

mx1.tnz.mail.yahoo.com 10 124.108.96.67
mx2.tnz.mail.yahoo.com 20 124.108.96.67




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

 
 
 
 

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BlueToothKiwi
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  #83591 24-Aug-2007 11:35
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Well - I just got this from Xtra:

From: Xtra [mailto:help@xtra.co.nz]
Sent: Friday, 24 August 2007 11:06 a.m.
To: Xtra Customers
Subject: Important - Your Xtra Email Settings Dear Customer Important - Your Xtra Email Settings need to be checked and possibly reset. We are aware that some customers have been experiencing difficulties sending Xtra email. If you have been having problems, this email may be able to help you resolve them. We have noticed that you have unsuccessfully attempted to send email via Xtra over the last couple of days. It may be that your settings have been changed incorrectly or have stopped working and are therefore causing these problems.  To resolve this current issue we would encourage you to check your settings and re-set them to enable you to send email again. The correct settings can be found at http://xtra.co.nz/help/0,,4155-7780597,0.html Please note it is important that you follow the instructions carefully as the settings need to be followed exactly to ensure that your mail is set up correctly. If you continue to have problems sending email please contact our Helpdesk on 0800 110 090. Kind Regards Team @ Xtra   




Tim M, Auckland
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steve98

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  #84408 30-Aug-2007 10:15
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Just happened to look at briefcase this morning and it seems that they have fixed the problem whereby only 30MB was allocated. Funny thing is, they seem to have added the 1GB on top of the 30MB as the usage meter shows as 1054MB available!!

cokemaster
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#84409 30-Aug-2007 10:28
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exportgoldman:

Anyone know why Xtra are now listing backup MX records with the same IP's???



mx1.tnz.mail.yahoo.com 10 124.108.96.67

mx2.tnz.mail.yahoo.com 20 124.108.96.67



I see you neglected to show the rest of the records in question. (like with the traceroute data in the previous thread)
; <<>> DiG 9.3.4 <<>> xtra.co.nz mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24892
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;xtra.co.nz.                    IN      MX

;; ANSWER SECTION:
xtra.co.nz.             1800    IN      MX      20 mx2.tnz.mail.yahoo.com.
xtra.co.nz.             1800    IN      MX      10 mx1.tnz.mail.yahoo.com.

;; Query time: 20 msec
;; SERVER: 202.27.184.3#53(202.27.184.3)
;; WHEN: Thu Aug 30 10:23:31 2007
;; MSG SIZE  rcvd: 86

Notice that the time specified for this record is rather low, compared to say typical set up, which may have:
; <<>> DiG 9.3.4 <<>> xxxxxxxxxxxxxxxxxxx.co.nz mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50277
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;;xxxxxxxxxxxxxxx.co.nz.           IN      MX

;; ANSWER SECTION:
xxxxxxxxxxx.co.nz.    86400   IN      MX      10 mta.xtra.co.nz.

;; Query time: 22 msec
;; SERVER: 202.27.184.3#53(202.27.184.3)
;; WHEN: Thu Aug 30 10:26:44 2007
;; MSG SIZE  rcvd: 62




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100percentMac
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  #84423 30-Aug-2007 12:04

Telecom have not tested Yahoo!Xtra Bubble before foisting it onto it's unsuspecting users.
As if the problems with email settings and false positive messages being sent to the Spam folder wasn't enough, 
Mac users are now totally left in the dark (and the cold).
When they attempt to access their Spam messages (to check for false positives) they find they are unable to, as their (standards based) web browser (Safari) is not supported!
What a lot of sloppy inept web programmers they have doing Telecom's work. One of the important things to do when developing web sites/pages is to test the new site/page in different browsers. The banks at least have learnt not to alienate their customers in this way!
Way to go Telecom! I'm not the boy in the bubble, I'm the boy excluded from the Yahoo!Xtra Bubble!

BlueToothKiwi
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  #84430 30-Aug-2007 12:39
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Hi 100PercentMac,

They are saying sorry and giving you a 25% credit for the lost week ...

what more do you want?

Yeap they stuffed up in the first place - but now they have done the decent thing and come clean...

Edit: Since they have restored the old SMTP server (smtp.xtra.co.nz on port 25) Our MAC has been working fine with XTRA. - but then again I am not using it from WebBrowser - I am using a email client on the MAC.


Tim
------------------------


From: Xtra [mailto:xtra@xtra.co.nz]
Sent: Wednesday, 29 August 2007 6:07 p.m.
To: Xtra Customers
Subject: Service Announcement: Apology to Xtra Customers 

 Dear customer, The first thing we’d like to say is that we are sorry. Many New Zealanders experienced problems with their email over a number of days and we are still working to help some. We are putting all of our resources behind this effort and won’t rest till every last customer is connected. The email problems happened for some customers as we were upgrading the system to bring you new premium online services. We will continue striving to bring some of the best online products and services the world has to offer to New Zealand. We realise how important email is for everyone; how much it means to stay in touch and the frustration affected customers quite rightly feel. Again, we do not attempt to make an excuse here, just offer an unreserved apology. After a week of lost time for many we want to do what we can to give a week back. As a result we’re providing you with a week’s free internet access charge. You do not need to do anything, you will automatically receive a credit on your October Telecom bill.  The one week credit will be calculated as 25% of your current monthly internet plan charges.  We understand how our online community has been affected and as a further gesture we are also making a $1million donation to the wider community.   You can vote for your preferred New Zealand charity, and we will donate $250,000 to each of the four charities with the most votes. To place your vote from Monday 3rd September, go to www.charityvote.co.nz.   In spite of the problems and frustration some of you have experienced, we encourage you to give Yahoo!Xtra Bubble services a go. There are some fantastic world class services in there that will help make your internet experience a safer and more exciting one. For more information visit www.yourbubble.co.nz . We thank you for your patience and understanding. All of us at Telecom   




Tim M, Auckland
Blog: http://paddler.co.nz

 
 
 
 

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freitasm
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#84432 30-Aug-2007 12:42
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He;s talking about Bubble not working on a Mac...




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freitasm
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#84433 30-Aug-2007 12:45
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Actually Bubble works on Safari - I've just tested. It's the Yahoo! Mail that won't load, saying you need to download Firefox or use Internet Explorer.




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100percentMac
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  #84437 30-Aug-2007 13:21

To BlueToothKiwi:
> They are saying sorry and giving you a 25% credit for the lost week ...
> what more do you want?

I want Safari to be used to test to see that the new webmail interface conforms with standards.

To freitasm:
Thanks, that's what I meant sorry, seeing as legitimate messages marked as spam are only accesible via webmail and since most Mac users only use the bundled Safari web browser, they cannot access their legitimate messages, now in the spam folder/mailbox!

cokemaster
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#84447 30-Aug-2007 14:06
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Can you not log into the classic webmail interface with Safari?




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