*NEW* Total Home Broadband Account

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158 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

#415354 10-Dec-2010 07:16

Any News on When the plans are publicly available

I Noticed metering for my account was enable yesterday :(

I'm going to be whacked with nice Christmas bill if I cant get that 80Gb Plan Soon

doozy

245 posts

Master Geek
+1 received by user: 10

Trusted

#415399 10-Dec-2010 09:38

if you're a current customer you can get it now

http://www.telecom.co.nz/forms/totalhomebroadband

Tarawera Ultra 2015 done, bring on 2016

steve98

1400 posts

Uber Geek
+1 received by user: 252

Trusted

#415401 10-Dec-2010 09:41

doozy: if you're a current customer you can get it now

http://www.telecom.co.nz/forms/totalhomebroadband

WTF? It's live?! Is this a trick?!?!

Just filled it in. We'll see what happens.

(Ooooh post# 500!)

camo786

158 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

#415440 10-Dec-2010 11:02

I did the online application this is what came back via email

Discussion Thread
Our Response (person's name) 10/12/2010 09:55
Dear Name

Thank you for your application for Total Home on 09-xxxxxx

We regret to inform you that the Broadband plan usage of 80GB is not available under Total Home package. You may visit http://www.telecom.co.nz/totalhome/detail to check on available Broadband plans.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

person's name
Customer Care Online

Doubled check online form definately shows 80Gb upgrade

Hopeless - will get any further if I ring up???

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#415441 10-Dec-2010 11:06

camo786: I did the online application this is what came back via email

Discussion Thread
Our Response (person's name) 10/12/2010 09:55
Dear Name

Thank you for your application for Total Home on 09-xxxxxx

We regret to inform you that the Broadband plan usage of 80GB is not available under Total Home package. You may visit http://www.telecom.co.nz/totalhome/detail to check on available Broadband plans.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

person's name
Customer Care Online

Doubled check online form definately shows 80Gb upgrade

Hopeless - will get any further if I ring up???

Thanks for this heads up - I have sent a message to the product manager letting him know to look into this right now.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

steve98

1400 posts

Uber Geek
+1 received by user: 252

Trusted

#415444 10-Dec-2010 11:12

camo786: I did the online application this is what came back via email

Discussion Thread
Our Response (person's name) 10/12/2010 09:55
Dear Name

Thank you for your application for Total Home on 09-xxxxxx

We regret to inform you that the Broadband plan usage of 80GB is not available under Total Home package. You may visit http://www.telecom.co.nz/totalhome/detail to check on available Broadband plans.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

person's name
Customer Care Online

Doubled check online form definately shows 80Gb upgrade

Hopeless - will get any further if I ring up???

Classic - How did that person think you managed to pick the 80GB option from their list of pre-determined option if it wasn't there. And anyway, this is Total Home BROADBAND, not Total Home.

AliExpress

Shop now on AliExpress (affiliate link).

PerryNZ

44 posts

Geek
Inactive user

#415445 10-Dec-2010 11:14

camo786: Hopeless - will get any further if I ring up???

Are you serious?

You'll just get to to talk to cheap, offshore labour.

steve98

1400 posts

Uber Geek
+1 received by user: 252

Trusted

#415449 10-Dec-2010 11:17

Talkiet:
camo786: I did the online application this is what came back via email

Discussion Thread
Our Response (person's name) 10/12/2010 09:55
Dear Name

Thank you for your application for Total Home on 09-xxxxxx

We regret to inform you that the Broadband plan usage of 80GB is not available under Total Home package. You may visit http://www.telecom.co.nz/totalhome/detail to check on available Broadband plans.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

person's name
Customer Care Online

Doubled check online form definately shows 80Gb upgrade

Hopeless - will get any further if I ring up???

Thanks for this heads up - I have sent a message to the product manager letting him know to look into this right now.

Cheers - N

Oh crap. Just had a thought. I chose the 40GB option but haven't had a "sorry but you can't have that" email. What if the person that picks up my request thinks I'm asking for the existing 40GB plan? I don't want that.

crazed

484 posts

Ultimate Geek
+1 received by user: 26

Trusted

#415453 10-Dec-2010 11:22

Shot Doozy! Your a champ :)

Filled out the form this morning for the 80Gb Capped option, form went through and I was redirected to the sucess page! :D

CraZeD,
Your friendly Southern Geeky Fellow :P

salza

9 posts

Wannabe Geek

#415455 10-Dec-2010 11:26

Can we go for these 80 gb plan right now? or has there been a last minute decision to keep it at 40

l43a2

1784 posts

Uber Geek
+1 received by user: 591

ID Verified

Trusted

#415456 10-Dec-2010 11:28

doozy: if you're a current customer you can get it now

http://www.telecom.co.nz/forms/totalhomebroadband

i have a question: i dont want to pay 20$ "MORE" for NZ tolls.. what is my best option ?

Lego

Shop now for Lego sets and other gifts (affiliate link).

Torquenstein

103 posts

Master Geek
+1 received by user: 15

#415458 10-Dec-2010 11:32

Sigh, I really need this upgrade, 40gb is too little for me. Went to sign up and see this down the bottom.

"Please note:
If you are currently in a minimum term contract and if it ends early then the early termination fee of $199 will apply. "

Fine, dont take the extra money I was going to pay for upgrading.

seamonkey

60 posts

Master Geek

#415459 10-Dec-2010 11:37

Please note:
If you are currently in a minimum term contract and if it ends early then the early termination fee of $199 will apply.

I thought it was that, if you are on a contract (We are halfway through a pro broadband + phone line separate through telecom 12 month contract), then our contract would be carried over onto the new plan.

So leave from pro plan to totalhome and pay a disconection fee? Or did I get that wrong?

Torquenstein

103 posts

Master Geek
+1 received by user: 15

#415461 10-Dec-2010 11:41

Hmmm I dont know now actually, I hope it does just get transfered over.

salza

9 posts

Wannabe Geek

#415462 10-Dec-2010 11:42

seamonkey: Please note:
If you are currently in a minimum term contract and if it ends early then the early termination fee of $199 will apply.

I thought it was that, if you are on a contract (We are halfway through a pro broadband + phone line separate through telecom 12 month contract), then our contract would be carried over onto the new plan.

So leave from pro plan to totalhome and pay a disconection fee? Or did I get that wrong?

well, I filled in my details & prcceeded to the next page.. I see that it reads under my details..

"Contract term: Your existing contract term will continue"

you may try this out on your own if you like.. all i need to do now is hit the 'submit' button to complete the procedure

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