*NEW* Total Home Broadband Account

Forums › Spark New Zealand (including Skinny and BigPipe) › *NEW* Total Home Broadband Account

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1539 posts

Uber Geek

Trusted

#415463 10-Dec-2010 11:44

Torquenstein: Hmmm I dont know now actually, I hope it does just get transfered over.

IIRC the Contract is for broadband with Telecom, Not the plan itself. So you can swap between plans each month.

seamonkey

60 posts

Master Geek

#415465 10-Dec-2010 11:45

Oh right, parents won't be happy if they get hit with a contract fee so had to clear that up :>

crazed

484 posts

Ultimate Geek

Trusted

#415470 10-Dec-2010 11:50

Actually quick question, just realised lol, one I got to the confirmation page it came up and said $155 for the 80GB package even tho I am in Chch? Shouldn't that be $145?

CraZeD,
Your friendly Southern Geeky Fellow :P

Torquenstein

102 posts

Master Geek

#415475 10-Dec-2010 12:00

Same for me, does it only count for central wgtn etc. Im in Upper Hutt...

doozy

245 posts

Master Geek

Trusted

#415489 10-Dec-2010 12:19

camo786: I did the online application this is what came back via email

Discussion Thread
Our Response (person's name) 10/12/2010 09:55
Dear Name

Thank you for your application for Total Home on 09-xxxxxx

We regret to inform you that the Broadband plan usage of 80GB is not available under Total Home package. You may visit http://www.telecom.co.nz/totalhome/detail to check on available Broadband plans.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

person's name
Customer Care Online

Doubled check online form definately shows 80Gb upgrade

Hopeless - will get any further if I ring up???

Ok, so whoever replied did get it wrong, it is most definitely available, if you pm me your name, account number and contact number I'll get someone to give you a call to arrange for you to go onto the plan.

Tarawera Ultra 2015 done, bring on 2016

Torquenstein

102 posts

Master Geek

#415493 10-Dec-2010 12:29

Spoke to live chat guys, they are getting someone from the "special team" looking after this new plan to contact me in regards to the price.

shadybrothers

236 posts

Master Geek

#415509 10-Dec-2010 13:12

No options for caller ID, mobile favorite?
Are these kept if we already have these on our account?

this is a slap in the face!

Quic Broadband

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pinkydot

247 posts

Master Geek

#415524 10-Dec-2010 13:51

well we still on the previous anytime plan
does this Total Home Broadband included the 0161 service?
will it be a new 12 months contract if switch to Total Home Broadband?

quickymart

13968 posts

Uber Geek

ID Verified

#415708 10-Dec-2010 21:23

Sweet, have put through a request to upgrade my plan.

matisyahu

1624 posts

Uber Geek

Trusted

#415739 10-Dec-2010 23:21

Ok, I'm all signed up for the 80GB plan but I'm a bit depressed that the current situation with the internet hasn't be resolved - hopefully by the time the switch over occurs (from 40GB to 80GB) the issue with the internet will be resolved.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

camo786

155 posts

Master Geek

Lifetime subscriber

#415767 11-Dec-2010 08:35

Thanks for your assistance Doozy

I'm signed up and plan change made midnight last night

Camo

tumnasgt

83 posts

Master Geek

#415768 11-Dec-2010 08:42

So, if we sign up when we are not covered by a contract, does a new one start?

It's a bit confusing having it say on the main product page that it's a 12 month term, and on the signup form saying it will continue on your current contract.

crazed

484 posts

Ultimate Geek

Trusted

#415786 11-Dec-2010 09:45

My understanding of it is,

If you are currently on Total Home and in a contract, then the contract will continue and carry over into the new plan.

If you are on Total Home and not on a contract then it will continue with no contract.

As its just a plan change not a service change.

Maybe Doozy could confirm this?

CraZeD,
Your friendly Southern Geeky Fellow :P

k1wi

484 posts

Ultimate Geek

#415827 11-Dec-2010 11:40

The only thing that has prevented me from switching over to it is

A: A lack of documentation on the extra packs: If you don't have the neighbourhood pack do you pay per call to people in your area. (I presume this is the case)

B: What is the situation with Call Minder? is that extra on top?

tumnasgt

83 posts

Master Geek

#415829 11-Dec-2010 11:48

k1wi: The only thing that has prevented me from switching over to it is

A: A lack of documentation on the extra packs: If you don't have the neighbourhood pack do you pay per call to people in your area. (I presume this is the case)

B: What is the situation with Call Minder? is that extra on top?

A: Local calling is free, the neighboring area pack is an extended local calling package, eg if in Wellington it would allow you to call people up the Kapiti Coast for free, along with other places that are nearby but aren't considered "local" calls. You'd have to call Telecom to check what extra area the pack covers.

B: Call minder and waiting etc are all extras costs.

As I understand it, the package is basically an Anytime phone connection + Pro broadband with the option of 20 or 40GB extra at $1/GB.

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