LATE PAYMENT FEE! New feature, woo....

Forums › One New Zealand (including Vodafone, WxC, Farmside) › LATE PAYMENT FEE! New feature, woo....

Psilan

856 posts

Ultimate Geek

#105872 12-Jul-2012 17:49

$10 per month. Isn't that excessive?

I'm not affected but noticed the email to my fiancée. Seems a bit ridiculous.
To help pay for TCL?

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20155 posts

Uber Geek

#654719 12-Jul-2012 17:59

Interesting that it is from the manager of marketing. $10 is quite a small fee, as it is a hassle and takes a lot of time managing late payers, so they would just be covering their costs. That is one reason I only use prepay.

Psilan

856 posts

Ultimate Geek

#654722 12-Jul-2012 18:01

Compared to anything owed $10 per month is large.
Managing late payers is fully automated.

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mattwnz

20155 posts

Uber Geek

#654731 12-Jul-2012 18:13

Psilan: Compared to anything owed $10 per month is large.
Managing late payers is fully automated.

How do you know how automated it is though, and even if it is, there are costs associated with that too. If they didn't charge a fee for late payers, then those people who do pay on time are subsidising the associated costs of those people who don't pay on time. Most companies charge a late fee of some type. Being a business owner myself, I know how much of a hassle late payers can be to cash flow and the time taken to chase them up.

Psilan

856 posts

Ultimate Geek

#654749 12-Jul-2012 18:42

I work for a software company that develops automated systems like this. It's not the biggest expense. Small business owners - maybe.

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scuwp

3885 posts

Uber Geek

#654751 12-Jul-2012 18:49

Don't like it? then pay your bill on time or use one of the automated payment methods. Simple, and then the late payment fee becomes irrelevant.

Lazy is such an ugly word, I prefer to call it selective participation

mckenndk

911 posts

Ultimate Geek

#654769 12-Jul-2012 19:34

I did the online setup for the direct debit and it said that I will receive an email once its setup.
That was over a month ago and I have received no email.

Maybe they want you to pay late.

Dion

MikeB4

18435 posts

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#654790 12-Jul-2012 20:25

As this was not in the terms of an agreed to contract then the customer should be allowed to leave said contract without penalty.

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mjb

996 posts

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#654797 12-Jul-2012 20:45

scuwp: Don't like it? then pay your bill on time or use one of the automated payment methods. Simple, and then the late payment fee becomes irrelevant.

+1. Who commits to a contract that they can't service?

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MikeB4

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#654803 12-Jul-2012 21:04

mjb:
scuwp: Don't like it? then pay your bill on time or use one of the automated payment methods. Simple, and then the late payment fee becomes irrelevant.

+1. Who commits to a contract that they can't service?

Of course peoples circumstances never change do they

Psilan

856 posts

Ultimate Geek

#654807 12-Jul-2012 21:14

My fiancee is just hopeless at paying her bill. She is on an overpriced 2 year plan.

Yes her circumstances changed when she became a student again. So yes this is annoying and seems excessive. I'm looking to get her off the plan now.

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mckenndk

911 posts

Ultimate Geek

#654808 12-Jul-2012 21:17

Psilan: My fiancee is just hopeless at paying her bill. She is on an overpriced 2 year plan.

Yes her circumstances changed when she became a student again. So yes this is annoying and seems excessive. I'm looking to get her off the plan now.

Can't you change your plan after 6 months?

sidefx

3711 posts

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#654829 12-Jul-2012 23:08

Idea for you Vodafone, do like the power companies and just call this a $10 discount for early payment :P

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lucky015

743 posts

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#654841 13-Jul-2012 00:36

Ironically I had just changed from Vodafone to Slingshot when I noticed the Vodafone one, Was a little annoyed with Slingshot about it when Vodafone introduced theirs at twice as much as Slingshot's, Made me feel much better about the switch but I'm still not a fan of hidden fees.

I pay my bills weekly and rarely have the money to shell out the entire fee in one charge, Late payment fees should really be called Weekly Payers tax.

Wade

2225 posts

Uber Geek

#654863 13-Jul-2012 06:50

I always pay my bill effectively 30days late because I know I can and because of the old school mentality that on account should mean I post pay rather than prepay that said if this now means I have to pay on time then that's what I will do

There is a cost to carrying debt it is not just debt collection so I can appreciate vf 's standpoint

benmurphy66

349 posts

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#654886 13-Jul-2012 08:48

I believe Telecom charge a $14 fee for late payments.

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