Price confusion Plan confusion

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trakman

162 posts

Master Geek

#106007 16-Jul-2012 20:02

I had bad speed and throughput from Telecom, so moved to Orcon.
I also got bad speed and throughput from Orcon, so moved to Orcon Genius. A little better, but not the miracle I was hoping!

Paid Coffeebaron (geekzone forum member) to check my wiring, funnily enough all good.
Rang Orcon like 30 times. The last guy I spoke to was pretty good, he tried different profiles after 4 modem reboots we realised that these different profiles (power boost and interleaving tweaks) made my line worse or no better, So a Chorus tech was called out.

Chorus tech told me he changed a cable in my comms cupboard (I live in an apartment) - this made very little difference and I don't know why he did that after I told him we'd already tested my cabling.
I asked him if he re-made the port connection but couldn't get a straight answer, 'yeah I've done everything at the exchange'

So I decided to go with Vodafone now, knowing I will probably have to pay $180 penalty fee from Orcon.

So I checked out the plans and put my address into VF's site.
I'm in the Red Zone. So I call them up and sign up.

The guy got my username wrong so I called back tonight to only find out that changing it would only slow my churn. No big whoop, they can add in an alias and tbh I use gmail anyway and the modem they are sending out is already pre-configured with the wrong address, so too tricky to change.
Then the tech tells me I'm on UBS!! and the price would be $80 (for the Ideal pack)
I saw it for $75 (because I was in the Red Zone) and now I'm not?! what gives!

He also said something about some how people in the same apartment can be in the redzone and others not (!) How does that work?

I actually saw I was in the Redzone when I keyed my address in wrong the first time I was scoping out the plans online.

Is is a capacity issue or what?
Will there be a performance difference between Redzone (I'm guessing LLU right?) and UBS?
I am assuming so!

I'm already pissed and my connection hasn't even arrived.
Sick of getting @!#$ed over.

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#656638 16-Jul-2012 20:08

You haven't told us what area you are in. Some areas while they do have equipment in the exchange are also cabinetised, which means that if you have an LLU line your connection back to the exchange is "overpowered" for lack of a better term by the much stronger lines in the cabinet, which results in an incredibly poor connection (sub 2Mb/s in some cases). If this is the case, you do not want LLU at all.

trakman

162 posts

Master Geek

#656641 16-Jul-2012 20:15

I'm 1.5 - 2.0 km from the Airedale Street exchange.
I can PM you my address if that helps?

I am not cabinetized, I am on a direct connection to the exchange.

I guess all I expect now is empathy. I doubt anyone can seriously provide help me in these forums, but my deepest heartfelt respect and thanks goes out to anyone who can take on a challenge and get to the bottom of this.

trakman

162 posts

Master Geek

#656642 16-Jul-2012 20:18

Could VF switch me to the from UBS to the Red Network on a whim?

johnr

19282 posts

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#656647 16-Jul-2012 20:23

Can you post your modem stats showing the Sync rate?

What modem are you using?

coffeebaron

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#656657 16-Jul-2012 20:39

@trackman, the speed you are getting is the most that seems achievable on a chorus connection. To get more speed you need to be on either Orcon or Vodafone ULL gear. You are in the zone for both options, so I don't know why Orcon has not done this, or why Vodafone will not either, but that is what needs to happen.

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johnr

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#656660 16-Jul-2012 20:42

I will look into it tomorrow,

coffeebaron what speed / sync rate is the OP actually getting?

trakman

162 posts

Master Geek

#656680 16-Jul-2012 21:09

Hey sorry, I'm still on Orcon genius, churning to VF soon.
Will update this thread with the same tests after the move happens.
Here are my current stats:

Modem sync rates

Downstream
11009 Kbps
26 dB Attenuation
5 dB Noise margin

Upstream
1020 Kbps
13 dB Attenuation
11 dB Noise margin

Speed tests

International - always this bad:

Boston - Comcast
3.77 Mbps
0.81 Mbps

London - Vodafone
1.57 Mbps
0.77 Mbps

National

Sydney - Internode
12.07 Mbps (faster than my sync rate and akl speed test result, that's nuts!)
0.86 Mbps

Auckland - Orcon
9.45 Mbps
0.86 Mbps

I used to sync at 16Mbps and get international speeds between 10 and 12Mbps consistently.
I hope VF can get me back to that, fingers crossed.

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trakman

162 posts

Master Geek

#656706 16-Jul-2012 21:49

coffeebaron: @trackman, the speed you are getting is the
most that seems achievable on a chorus connection. To get more
speed you need to be on either Orcon or Vodafone ULL gear. You are
in the zone for both options, so I don't know why Orcon has not done
this, or why Vodafone will not either, but that is what needs to
happen.

Vodafone ULL gear is my last option!
That was the whole reason I decided to try Vodafone - to get OFF Chorus/Telecom gear.
That's why I was stoked to see I was in the Redzone, when I keyed my address in.
And now I find out they have put the order through as UBS and I'm getting dumped back on the old equipment.
Is it a money thing? Does it cost an ISP less to use ULL gear?
How do they decide? I guess I'll never know. Can an end user request
it? What are the criteria?
so. many. questions. ugh!

I don't want to be on that old/sh*tty NEAX 61 or whatever it is - if I
am going back on it, there's no point even trying, my sync rates and
throughput won't change - I agree, you are right mate.

johnr - appreciate your help.
If you can cancel the order and put it through as a new redzone
connection, that would save me about 20 future hours on hold to level
1 people. no joke.

scorpiworld

192 posts

Master Geek

#656802 17-Jul-2012 06:00

Answer to post title is, being on the Red network is cheaper than Chorus.

The speed results are close to mine. I am in an apartment, Auckland CBD on Red Network.

International will be a meg or 2, the day it hits 10+ say hello to fibre!

NonprayingMantis

6434 posts

Uber Geek

#656804 17-Jul-2012 06:53

trakman: Hey sorry, I'm still on Orcon genius, churning to VF soon.
Will update this thread with the same tests after the move happens.
Here are my current stats:

Modem sync rates

Downstream
11009 Kbps
26 dB Attenuation
5 dB Noise margin

Upstream
1020 Kbps
13 dB Attenuation
11 dB Noise margin

Speed tests

International - always this bad:

Boston - Comcast
3.77 Mbps
0.81 Mbps

London - Vodafone
1.57 Mbps
0.77 Mbps

National

Sydney - Internode
12.07 Mbps (faster than my sync rate and akl speed test result, that's nuts!)
0.86 Mbps

Auckland - Orcon
9.45 Mbps
0.86 Mbps

I used to sync at 16Mbps and get international speeds between 10 and 12Mbps consistently.
I hope VF can get me back to that, fingers crossed.

those speeds are all pretty good.
Not exactly sure what you are complaining about,apart from the international.
If you were getting 10-12Mbps to the USA or London I would VERY impressed and suspect that you were actually just not remembering it right.

johnr

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#656811 17-Jul-2012 07:27

trakman what speeds are you expecting?

cyril7

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#656830 17-Jul-2012 08:15

Clearly 11Mb/s at 2km (26dB) is pretty much on the mark although the 5dB noise margin does not sound right. You say you used to get 16Mb/s was that on a Chorus, orcon or Voda port.

Cyril

coffeebaron

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#656863 17-Jul-2012 09:20

cyril7: Clearly 11Mb/s at 2km (26dB) is pretty much on the mark although the 5dB noise margin does not sound right. You say you used to get 16Mb/s was that on a Chorus, orcon or Voda port.

Cyril

Looks like you have been moved to Orcon LLU since I was there.
Speeds do change overtime as more people sign up for broadband = more cross talk = drop in speed. This may explain the difference your are experiencing.

Let us know how you go on the Vodafone LLU.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

trakman

162 posts

Master Geek

#656865 17-Jul-2012 09:26

cyril7: Clearly 11Mb/s at 2km (26dB) is pretty much on the mark although the 5dB noise margin does not sound right. You say you used to get 16Mb/s was that on a Chorus, orcon or Voda port.

Cyril

Yo! that was on Orcon Gold+ about a year ago.
My neighbour upstairs is also on Orcon and syncs at 16Mb/s
I went on holiday and I guess he got my port when I left... if that is technically possible.
But can only guess as to how it all works.

trakman

162 posts

Master Geek

#657196 17-Jul-2012 20:05

johnr: trakman what speeds are you expecting?

the highest possible speed VF can offer me on their gear, the sky's the limit really :)

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