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Forums › One NZ (including Farmside) › [WXC/VFX] $120 per month just to get caller ID DVX trunks? RESOLVED
coffeebaron

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#113992 4-Feb-2013 10:13
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Looking into DVX trunks for a customer; but it would appear you need to pay $12 per DDI per month for advanced features; i.e. if you are wanting Caller ID and you have a block of 10 DDI's, you have to pay an extra $120 per month, on top of n X $20 per trunk channel.

Has something been missed here? Caller ID is a pretty basic standard feature for VoIP these days I would have thought?

Cheers
Fraser




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Zeon
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  #755462 4-Feb-2013 11:31
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Na that can't be right. We don't have callerID add on for our DVX and the person who is callings name comes up on the phone?




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coffeebaron

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  #755465 4-Feb-2013 11:33
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Zeon: Na that can't be right. We don't have callerID add on for our DVX and the person who is callings name comes up on the phone?

Yea, I'm sure it can't be right, but I asked and WxC staff checked a couple of times.




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joshp
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  #755482 4-Feb-2013 11:54
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Hi Fraser,

This should be a standard service, if you are having issues with the Calling Line ID coming through please let me know.

Regards

Josh




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coffeebaron

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  #755483 4-Feb-2013 12:05
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joshp: Hi Fraser,

This should be a standard service, if you are having issues with the Calling Line ID coming through please let me know.

Regards

Josh

OK, so do all DDI's carry the same base services a per VFX lines (with excepetion of voicemail)? If not the same, what are the base services for DVX trunk & DDI?

Cheers
Fraser




Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

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joshp
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  #755517 4-Feb-2013 13:15
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Hi Fraser,

The DVX product is designed as a SIP trunking service where your PABX would have all of the typical functionality that is bundled with the VFX services, this gives you greater control internally of what features are used and or needed at a user level. As such the products features are as follows:

Calling Line ID, Call waiting, Calling Name Retrieval, Caller Line ID blocking (outbound). A trunk level Call Forwarding Unreachable is also supplied which will divert any calls to a number of your choosing when or if we are unable to deliver a call to your PABX.

Let me know if you have any other questions.

Regards

Josh




http://wxc.co.nz

coffeebaron

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  #755530 4-Feb-2013 13:29
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Cheers for the clarification.





Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

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