[WXC/VFX] Interrupted dial tone for voice mail

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Interrupted dial tone for voice mail

crichton

111 posts

Master Geek

#12717 1-Apr-2007 22:48

Can anyone confirm that VFX interrupted dial tone does not occur when voice mail is recorded?
It seems to show up only after the phone has made an outgoing call, which may not be until the next day.

(I don’t have “message waiting light” so I rely on interrupted dial tone to tell me there’s a voice mail message. Email notification isn’t much help as I’m not sitting in my email app all day long.)

grant_k

3539 posts

Uber Geek

Trusted

#65895 1-Apr-2007 23:21

Hmmm, your comments may shed a bit of light on things...

I have also noticed that the interrupted dial tone occurs sometimes and not others but I hadn't managed to figure out any pattern as to when it appears and when it doesn't. It's certainly not a reliable indicator of a new voice message in my experience.

What always works for me is the flashing "NEW" LED and "MESSAGE WAITING" entry in the Caller ID list of my Uniden phone. They are reliable indicators every time.

It would be nice if the interrupted dial tone was equally reliable. Maybe this is something the VFX guys can look at?

My ATA device is a PAP2T.

Which device are you using Crichton?

P.S. Something else I have noticed which changes all by itself is the Ring Cadence. When I first joined VFX, it was a USA-style ring i.e. Buuuuurrrr, Pause, Buuuuuurrrr.

Then it changed to an NZ-style ring for a while i.e. Burr Burr, Pause, Burr Burr. Now it's back to a USA-style ring again. This last change seemed to coincide with the end of Daylight Saving where the time was one hour out for a day or so. Strange???

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#65913 2-Apr-2007 06:40

If you can send me the time and date of the message I can take a look and see if there appears to be any issue, if you recieve the message waiting indication on the phone (MWI LED) then you should also be recieving stutter dial tone as it is exactly the same message to trigger the event.

Grant
The ring tone should be the NZ standard ring tone , can you let me know which device you have which is playing Americian ring tone please

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#65923 2-Apr-2007 08:01

Grant17:
P.S. Something else I have noticed which changes all by itself is the Ring Cadence. When I first joined VFX, it was a USA-style ring i.e. Buuuuurrrr, Pause, Buuuuuurrrr.

Then it changed to an NZ-style ring for a while i.e. Burr Burr, Pause, Burr Burr. Now it's back to a USA-style ring again. This last change seemed to coincide with the end of Daylight Saving where the time was one hour out for a day or so. Strange???

In a PAP2 (infact any SIP device) the tones are generated by the device so to be getting a different ringtone means your PAP2 has to have had different firmware settings downloaded to it.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#65924 2-Apr-2007 08:02

sbiddle:
Grant17:
P.S. Something else I have noticed which changes all by itself is the Ring Cadence. When I first joined VFX, it was a USA-style ring i.e. Buuuuurrrr, Pause, Buuuuuurrrr.

Then it changed to an NZ-style ring for a while i.e. Burr Burr, Pause, Burr Burr. Now it's back to a USA-style ring again. This last change seemed to coincide with the end of Daylight Saving where the time was one hour out for a day or so. Strange???

In a PAP2 (infact any SIP device) the tones are generated by the device so to be getting a different ringtone means your PAP2 has to have had different firmware settings downloaded to it.

Actually it does depend on the network service you are using , tones for ringing can be played via the Network end, it actually depends on the messaging passed back to the end device if its a SIP 183 it plays it locally if its a a 180 it plays through the Network

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

grant_k

3539 posts

Uber Geek

Trusted

#65931 2-Apr-2007 08:45

maverick: Grant
The ring tone should be the NZ standard ring tone , can you let me know which device you have which is playing Americian ring tone please

It's a Linksys PAP2T and I notice it is now running 5.1.3(LS) firmware.

I just tested it again now, and definitely have USA-style ring tone at present. Thanks for looking into this Phil

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#65937 2-Apr-2007 09:43

Grant17:
maverick: Grant
The ring tone should be the NZ standard ring tone , can you let me know which device you have which is playing Americian ring tone please

It's a Linksys PAP2T and I notice it is now running 5.1.3(LS) firmware.

I just tested it again now, and definitely have USA-style ring tone at present. Thanks for looking into this Phil

HI Grant,

Problem resolved , you are correct it probably did occur when daylight savings changed, it affected only about 7 or 8 accounts total though (we will be looking at why only these accounts were effected) , these have all now been rectified

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

grant_k

3539 posts

Uber Geek

Trusted

#65939 2-Apr-2007 09:56

maverick: Problem resolved... it affected only about 7 or 8 accounts total... these have all now been rectified

Just to confirm that both problems have now been resolved:

1) Stuttered Dial Tone has worked perfectly during each of the 3 times I tested it just now (if it plays up again I will let you know)

2) Ring Cadence is now NZ style

Great work and very prompt too, thanks again.

Tradepub

Free professional, reference and technical white papers (affiliate link).

crichton

111 posts

Master Geek

#65999 2-Apr-2007 17:40

"My ATA device is a PAP2T. Which device are you using Crichton?"

Same, PAP2T.

"If you can send me the time and date of the message I can take a look and see if there appears to be any issue, if you recieve the message waiting indication on the phone (MWI LED) then you should also be recieving stutter dial tone as it is exactly the same message to trigger the event."

Sorry, can't remember times. I tried four times on Sunday (none of them showed on the LED because I don't have one!), but also they didn't give me stuttered dial tone until I dialed 082210 and hung up again.
Tried again today - twice - and stutter worked fine both times. So maybe 1 April has some significance!
Thanks, I'll report back if it appears to disappear again.