Planned outages in middle of day?

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r2b2

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#143970 3-May-2014 14:40

Whilst trying to see if it was a known issue I couldn't get to SSL sites, I came across this on the Vodafone community site:

As part of our commitment to deliver quality experience and services to you, we are doing some planned work on our network. Some customers in the following areas may experience a loss of Fixed Landline, Broadband, Cable TV or High Speed Internet services during the outage window and may need to reboot their modem to get back online: Auckland, Hawkes Bay, Wairarapa, Wellington, Palmerston North, Napier, Canterbury Services Affected: Home Phone and some Corporate Data services 12:00 03/05/14 - 17:00 03/05/14 and 12:00 04/05/14 - 17:00 04/05/14

Is it just me or does noon-5pm on a weekend seems a crazy time to plan work that may cause customers to experience a loss of their services?

Coil

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#1036011 3-May-2014 14:41

Unless something is seriously wrong they wouldnt do a "planned" outage during the day.

r2b2

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#1036013 3-May-2014 14:45

TimA: Unless something is seriously wrong they wouldnt do a "planned" outage during the day.

Well thats what the official comms say as quoted above - perhaps if the outage is due an issue being fixed it would be better to be open and honest and say that :)

Coil

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#1036014 3-May-2014 14:48

To anyone with SSL issues currently on Vodafone.
Please can you forward me trace routes and the sites with the issues. if you could include a wireshark PCAP would be mint.

Cheers

johnr

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#1036023 3-May-2014 15:21

Planned work does not happen in the weekend unless it's serious, That is just the outage window but you should find the actual outage is not actually very long

tdgeek

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#1036024 3-May-2014 15:44

While I don't know work in that space at Telecom, I can advise that the network providers always do off peak maintenance. There are a number of issues caused by weather, it may well be related to that. As John said it may not be long so it's possibly a needed now fix to resolve issues for many, fair enough

r2b2

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#1036028 3-May-2014 15:56

tdgeek: While I don't know work in that space at Telecom, I can advise that the network providers always do off peak maintenance. There are a number of issues caused by weather, it may well be related to that. As John said it may not be long so it's possibly a needed now fix to resolve issues for many, fair enough

I don't have a problem with off-peak - but Saturday and Sunday afternoons don't seem very off-peak to me. Also I have no problems with outages if it is fixing an urgent problem.

The point of my original message was that the comms on the Vodafone site seem to indicate its planned maintenance which doesn't mean the same thing as maintenance required to fix a serious issue.

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tdgeek

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#1036030 3-May-2014 15:59

Fair comment. I'd suspect the issue was urgent, or, a quick fix to resolve issues for a large number of users. Otherwise it would be the typical 1am maintenance

Coil

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#1036035 3-May-2014 16:11

r2b2:
tdgeek: While I don't know work in that space at Telecom, I can advise that the network providers always do off peak maintenance. There are a number of issues caused by weather, it may well be related to that. As John said it may not be long so it's possibly a needed now fix to resolve issues for many, fair enough

I don't have a problem with off-peak - but Saturday and Sunday afternoons don't seem very off-peak to me. Also I have no problems with outages if it is fixing an urgent problem.

The point of my original message was that the comms on the Vodafone site seem to indicate its planned maintenance which doesn't mean the same thing as maintenance required to fix a serious issue.

Pretty sure its related to the SSL. Should be fixed as i have heard from others it is working now.