Upgrading cable plans, change modem

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Upgrading cable plans, change modem

Rickles

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#150530 25-Jul-2014 16:49

I'm getting an upgrade from the old TC Lightspeed cable (15mbps) to the Ultra-fast 50 (50mbps) next week, which requires a swap out of modems ... the Motorola SURFBoard for the Cisco unit.

Presumably this is just a straight swap and I retain my current IP address etc, but for some reason Vodafone want to send a technician to do this ... are there other requirements I should look out for?

R.

l43a2

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#1095753 25-Jul-2014 16:53

getting a fancy new DOCSIS 3 modem which means if you want down the road you can upgrade to the 130mbit plan

NikT

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#1095754 25-Jul-2014 16:54

It's usually a straight swapout, the tech needs to have the provisioning team load the Cisco DPC3008's MAC address against your account + have the speeds upgraded to 50Mbps, as well as make sure it's working once in place. Signal strength also needs to be tested to make sure you'll receive the higher DOCSIS3.0 speeds. IP address remains the same. :)

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Rickles

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#1095758 25-Jul-2014 16:58

Thanks Nik, appreciate your reply .... since its free may as well have the techie do his/her thing, eh?

Now where did I put that Motorola box from 4 years ago?

Rickles

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#1096072 26-Jul-2014 12:18

Supplementary question: As part of the upgrade deal, I now also have the BestMates free calling to 5 mobiles or landlines, and Vodafone's web site says I can nominate those five numbers at random online.

However, the area where these numbers may be instituted or amended appears to be for "registered" Vodafone users, and there is no such feature for us carrying over landline numbers from TelstraClear when logging on to the appropriate customer service pages.

Do I now have to also open a separate Vodafone account/online registration just for the landline?

Advice please.

quickymart

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#1096076 26-Jul-2014 12:38

I would think you would need a new account as the legacy TCL stuff probably doesn't have much to do with the new VF stuff.

Hammerer

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#1096099 26-Jul-2014 13:12

No you don't need a new account to update the numbers for BestMate for Home Phone.

To get to the customer zone logon use either of:

http://www.clearnet.co.nz | Self Service tab | Customer Zone button
http://customerzone.vodafone.co.nz/customer-zone/

Log on with your usual account number and password
On My Profile page are two new buttons:

UPDATE BESTMATES NUMBERS
ADD/UPDATE MONTHLY ON ACCOUNT MOBILE DISCOUNT

[Edited twice because I type too hurriedly]

Rickles

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#1096122 26-Jul-2014 13:55

Thanks, but no new buttons as far as I can see??

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Hammerer

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#1096204 26-Jul-2014 15:57

You probably won't see them until you start the new plan.

Rickles

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#1096220 26-Jul-2014 16:16

Could be, BUT the new internet plan (80GB and 50mbps) does show up ... weird huh?

NikT

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#1096878 28-Jul-2014 09:03

Hammerer is correct, a lot of work has been done to make the backend systems talk to each other. The Bestmates and On Account mobile discount buttons will show up in Customer Zone once the installation orders on the account have been closed off. This usually occurs the day after the installation is completed. :)

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Rickles

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#1096881 28-Jul-2014 09:07

Thanks for that ... the new cable modem is due to be installed tomorrow morning, so on your advice I'll check again on Wednesday

Cheers,

R.

Hammerer

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#1097250 28-Jul-2014 17:17

NikT: H... a lot of work has been done to make the backend systems talk to each other. ...

+1 Yes, the integration and products keeps getting better which makes it less likely that cable customers will move.

Rickles

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#1098980 31-Jul-2014 08:51

UPDATE: Technician came on Tuesday, swapped out modems, did his provisioning/notification thing, fired up modem and away we went ... 15 minutes tops

Today, 2 days later, still no avenue to nominate BestMates numbers !!

NikT

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#1099129 31-Jul-2014 10:49

Rickles: UPDATE: Technician came on Tuesday, swapped out modems, did his provisioning/notification thing, fired up modem and away we went ... 15 minutes tops

Today, 2 days later, still no avenue to nominate BestMates numbers !!

Flick me a PM with your account number & I'll see what's up with the order. :)

Product Manager @ PB Tech

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Rickles

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#1099148 31-Jul-2014 11:03

PM sent ... many thanks for your time and effort.

R.