VodafoneTV Decoder Problems

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StevieT

702 posts

Ultimate Geek

#161954 25-Jan-2015 07:19

Hi there

We've been through 2 decoders (since 16th Jan) for VodafoneTV, done two resets on our 2nd decoder, most recent this morning. However still getting no signal on the TV -- have checked cables. Not sure if an update occurred or not after the reset.

Turned power off and on to both decoder and TV before doing the reset, and a red button on the decoder lit up.

No reported outages on Vodafone's website for Lower Hutt.

What's going on?

Stevie

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#1221708 25-Jan-2015 09:08

Cancel contract and go direct to Sky. Obtain MySky. :-)

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

StevieT

702 posts

Ultimate Geek

#1221810 25-Jan-2015 13:11

An update from VodafoneNZ on twitter:

hmm, something not quite right there. I can see the decoder but it's saying it hasn't been powered off for a while.

richms

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#1221819 25-Jan-2015 13:33

ZollyMonsta: Cancel contract and go direct to Sky. Obtain MySky. :-)

For once you say something sensible ;)

Richard rich.ms

StevieT

702 posts

Ultimate Geek

#1221871 25-Jan-2015 15:25

How easy will it be to get out of a contract that started ~16th January? Use the fact that if the decoder is replaced, it will be the third one within 10 days? Could the Consumers Guarantee Act come into play (product to last a reasonable amount of time)?

Damn. Okay Stevie, thanks so much for your patience. But we're gonna need to log a fault fora decoder replacement sorry! ^ZC

ZollyMonsta

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#1221934 25-Jan-2015 17:24

richms:
ZollyMonsta: Cancel contract and go direct to Sky. Obtain MySky. :-)

For once you say something sensible ;)

These ties from past which I was bound, no longer apply. :-)

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

ZollyMonsta

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#1221935 25-Jan-2015 17:26

StevieT: How easy will it be to get out of a contract that started ~16th January? Use the fact that if the decoder is replaced, it will be the third one within 10 days? Could the Consumers Guarantee Act come into play (product to last a reasonable amount of time)?

Damn. Okay Stevie, thanks so much for your patience. But we're gonna need to log a fault fora decoder replacement sorry! ^ZC

Equipment is not fit for the purpose which you signed up for. You have given the opportunity for the issue to be resolved, it hasn't been resolved.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

MikeB4

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#1221942 25-Jan-2015 17:36

ZollyMonsta: Cancel contract and go direct to Sky. Obtain MySky. :-)

or cancel contract and get Lightbox

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

MikeB4

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#1221943 25-Jan-2015 17:38

ZollyMonsta:
StevieT: How easy will it be to get out of a contract that started ~16th January? Use the fact that if the decoder is replaced, it will be the third one within 10 days? Could the Consumers Guarantee Act come into play (product to last a reasonable amount of time)?

Damn. Okay Stevie, thanks so much for your patience. But we're gonna need to log a fault fora decoder replacement sorry! ^ZC

Equipment is not fit for the purpose which you signed up for. You have given the opportunity for the issue to be resolved, it hasn't been resolved.

The last update that was to make things quicker etc has resulted in sound and picture stutter after channel change that I have not been able to resolve. I don't want to to tempt fate and get my box replaced and end up with a complete lemon.

Athlonite

1828 posts

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Inactive user

#1222034 25-Jan-2015 20:42

How hot is the box getting high temps can lead to poor performance

johnr

19282 posts

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#1222963 27-Jan-2015 08:37

@StevieT have you logged an official fault with Vodafone and got a fault ticket number?

rp1790

738 posts

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Lifetime subscriber

#1223049 27-Jan-2015 10:47

@STevieT, I had issues with my First T Box, logged a fault and got it swapped, not too painful. Main issue I was having was incredibly slow menu response. VF response/service was actually ok, however the new box was only a little better and I've given up. Yesterday I took the box back to VF and am prepared to pay the $199 ETF just to be rid of Vodafone TV, never again! The box is not fir for the purpose for which it is sold.

If you can I'd strongly suggest sticking to Freeview or going to Sky...

StevieT

702 posts

Ultimate Geek

#1223774 28-Jan-2015 09:29

johnr: @StevieT have you logged an official fault with Vodafone and got a fault ticket number?

Hi John

I communicated, on Sunday, to Vodafone on Twitter - the person I was tweeting said

Damn. Okay Stevie, thanks so much for your patience. But we're gonna need to log a fault fora decoder replacement sorry! ^ZC

I don't know the fault number. I assume a fault has been logged.

After saying for the tech to ring my cellphone to arrange a time to come I got

All done mate. Booked in and techs been passed on your mob # ^ZC

No call on Monday or yesterday, so tweeted Vodafone again yesterday:

Hi there, still awaiting a call from the techs. Hoping to have the TV up and running before weekend.

- 19 hours ago. No response yet.

johnr

19282 posts

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#1223784 28-Jan-2015 09:34

That is not an official fault ticket, Please ask for fault ticket number or call and get one,

John

StevieT

702 posts

Ultimate Geek

#1224683 29-Jan-2015 13:28

The ticket for this fault is T10876065

StarBlazer

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#1224710 29-Jan-2015 13:53

KiwiNZ:The last update that was to make things quicker etc has resulted in sound and picture stutter after channel change that I have not been able to resolve. I don't want to to tempt fate and get my box replaced and end up with a complete lemon.

I thought I was going mad - this is happening to me too, recorded and live! Screen pauses but the sound continues, then the video runs fast to catch up with the sound!

Perhaps I should log a call also...

Procrastination eventually pays off.

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