Moving to Vodafone Fiber,how to avoid any downtime?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Moving to Vodafone Fiber,how to avoid any downtime?

quebec

852 posts

Ultimate Geek

#237550 7-Jun-2018 11:22

So I've decided to move to Vodafone either to the 12 month contract or 24 month. Issue is that my contract with existing ISP expires 14th June and that's also the date they will charge my credit card for another month till 14th July. Now what's the best way to avoid that charge as I am not sure if they will refund in case I move mid month and also avoid any downtime?

And is 12 month contract better or 24 month with VF's current offer. 24 month I believe give an extra $10 off per month.

CutCutCut

1039 posts

Uber Geek

#2031347 7-Jun-2018 11:28

I've only had to do this once, but what I did was I requested a "switch over" date from my new ISP and then gave my current ISP the 30 day notice they require, I think it was actually about 32 days I gave. I think I probably ended up being only a day or two off completing a full month with the old ISP. When I moved out of my last house, I gave the ISP 30 days notice from when I wanted the connection to end, and they did as requested and charged accordingly, as it happened it the date was near the end of the billing cycle so that worked out well for me. If you're moving from copper to fibre at the same time that probably gets more complicated though.

quebec

852 posts

Ultimate Geek

#2031350 7-Jun-2018 11:36

CutCutCut:

I've only had to do this once, but what I did was I requested a "switch over" date from my new ISP and then gave my current ISP the 30 day notice they require, I think it was actually about 32 days I gave. I think I probably ended up being only a day or two off completing a full month with the old ISP. When I moved out of my last house, I gave the ISP 30 days notice from when I wanted the connection to end, and they did as requested and charged accordingly, as it happened it the date was near the end of the billing cycle so that worked out well for me. If you're moving from copper to fibre at the same time that probably gets more complicated though.

Oops didn't realize that I have to give 30 days notice!! I might do that today then and hopefully can still sign up with VF and get the offer. What do you think of the 12 month contract vs 24 month?

quebec

852 posts

Ultimate Geek

#2031354 7-Jun-2018 11:42

2D my current ISP does not require a notice as per this post by 2D staff. So I guess I can start contacting VF today.

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=189181

scuwp

3888 posts

Uber Geek

#2031386 7-Jun-2018 12:34

Personally I wouldn't contact the provider you are leaving directly until the new service is up and running. Just deal with your new ISP and let them deal with your current provider to arrange the handover.

Just about every single nightmare scenario around switching I have seen starts with the words "I rang my existing ISP to let them know I was leaving...."

A month or part month charge just isn't worth the hassle, wear it as a cost of the changeover being as seamless as possible

Lazy is such an ugly word, I prefer to call it selective participation

quebec

852 posts

Ultimate Geek

#2031389 7-Jun-2018 12:36

Well I just want to know if I can move tomorrow if I wanted to? My contract ends 14th June I've paid 2D till 14th June already so from where I see I should be able to move now. They don't need 30 days notice as per the link I posted above. Could there be an issue if I moved before 14th? I can move on 15th but don't want 2D charging me another month.

vexxxboy

4245 posts

Uber Geek

#2031404 7-Jun-2018 13:01

i was impressed with Stuff fibre , they let you choose the date to when you want to switch to them. I joined up to Stuff and then chose a date just before my next payment was due at my old ISP , 3 weeks away. on the due day, my internet went down at 7.30 am and i entered Stuffs details in the modem and was connected in seconds. Not sure if this is normal but after hearing horror stories about no internet after switching, i was impressed. Sorry i was with 2D.

Common sense is not as common as you think.

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#2031408 7-Jun-2018 13:07

Do not contact the LSP (losing service provider) until services are up and running on GSP (Gaining service provider)

John

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

scuwp

3888 posts

Uber Geek

#2031419 7-Jun-2018 13:19

Linux:

Do not contact the LSP (losing service provider) until services are up and running on GSP (Gaining service provider)

John

Your original question was "...how to avoid any downtime?"

John put it much more eloquently than I did, but this is it in a nutshell. Your focus seems to have swayed towards saving a few $$, which may ultimately not result in the outcome you want, unless you are one of the lucky ones. The pain of a small overlap in costs will soon be forgotten. The pain of it all going pear-shaped and spending days or weeks without service will long be remembered.

Personally 12 months is long enough I reckon, There will be deals around then that you can re-consider.

Lazy is such an ugly word, I prefer to call it selective participation