Unable to access ASB Bank's internet banking on Vodafone Fibre boardband

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Unable to access ASB Bank's internet banking on Vodafone Fibre boardband

Ivor

72 posts

Master Geek

#245135 20-Jan-2019 12:28

Could someone who works in Vodafone to help, please?

I recently found that Vodafone broadband is UNABLE to connect to ASB Bank's internet banking (fnc.asbbank.co.nz), which is extremely frustrating since I needed to access Internet banking to check customers payments a number of times every day.

Spoken to a Vodafone customer service in general but sounded he's got no idea what I was talking about. (Asking me to restart the computer and restart the router etc......)

Vodafone 3G/4G seems fine. Connecting via a VPN also seems fine.

It looks like it is a routing issue. Packets seem to get lost at 202-37-243-65.gis.global-gateway.net.nz

Trace route record attached.

The problematic broadband is in the Auckland CBD area (at Beach Road, Auckland Central)

ivor@ivor-OptiPlex-3020:~$ traceroute fnc.asbbank.co.nz
traceroute to fnc.asbbank.co.nz (210.55.180.58), 30 hops max, 60 byte packets
1 _gateway (192.168.1.1) 3.841 ms 3.914 ms 3.961 ms
2 121-74-91-254.telstraclear.net (121.74.91.254) 8.788 ms 9.048 ms 9.230 ms
3 203.97.78.54 (203.97.78.54) 9.614 ms 9.686 ms 9.932 ms
4 203.97.78.53 (203.97.78.53) 8.795 ms 8.672 ms 8.611 ms
5 g1-0-0-906.u12.telstraclear.net (203.98.18.66) 9.121 ms 8.916 ms 9.281 ms
6 202-37-243-65.gis.global-gateway.net.nz (202.37.243.65) 12.860 ms 10.600 ms 8.293 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 202-37-243-65.gis.global-gateway.net.nz (202.37.243.65) 10.498 ms !X * *

I can confirm that ASB Bank's website is not down as it can be accessed from other ISP or via VPN.

If anyone here can please help, thank you to you all in advance.

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11413 posts

Uber Geek

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Lifetime subscriber

#2164134 20-Jan-2019 12:35

On 2degrees it just redirects to the main https://asb.co.nz site

John

kumars

3 posts

Wannabe Geek

#2164137 20-Jan-2019 12:40

Have you tried https://online.asb.co.nz/ ?

Seems to be working fine for me, not far from beach road ;)

yitz

2075 posts

Uber Geek

#2164141 20-Jan-2019 12:44

What plan are you on? Going by the traceroute output provided a pretty old one? Won't be many customers left on that part of their network.

What is the error message you get from your browser?

michaelmurfy

meow
13242 posts

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#2164144 20-Jan-2019 12:49

Most banks have ping (ICMP Packets) disabled.

Go via their homepage, that is a very old link.

Michael Murphy | https://murfy.nz
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larknz

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#2164150 20-Jan-2019 13:11

Works fine for me. Just redirects to www.asb.co.nz. I'm on Vodafone fibre in Christchurch.

Ivor

72 posts

Master Geek

#2164166 20-Jan-2019 13:57

Linux:

On 2degrees it just redirects to the main https://asb.co.nz site

John

Hey John,

Just realised that 'fnc.asbbank.co.nz' on my bookmark was the old link. Redirecting to asb.co.nz was correct.

But I wasn't even able to see https://asb.co.nz

Ivor

72 posts

Master Geek

#2164168 20-Jan-2019 14:01

Thanks for those above who pointed out that fnc.asbbank.co.nz was the old link.

Yes, this link will trigger redirection.

HOWEVER,

The problem was not the link though. I was NOT able to see any of these links

https://www.asb.co.nz/

https://online.asb.co.nz/

https://fnc.asbbank.co.nz/

I CAN ONLY SEE ASB BANK'S HOME PAGE AFTER CONNECTING A VPN.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

Ivor

72 posts

Master Geek

#2164170 20-Jan-2019 14:08

yitz:

What plan are you on? Going by the traceroute output provided a pretty old one? Won't be many customers left on that part of their network.

What is the error message you get from your browser?

On my invoice it says "Unlimited Ultra Fast 100/20"

The browser will stay at "Connecting ...." status until it times out.

T.T

sbiddle

30853 posts

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Biddle Corp

Lifetime subscriber

#2164174 20-Jan-2019 14:14

What router are you using?

Some of the older plans were PPPoE from memory, do you have the correct MTU/MRU set if it's a 3rd party router?

Ivor

72 posts

Master Geek

#2164187 20-Jan-2019 14:40

sbiddle:

What router are you using?

Some of the older plans were PPPoE from memory, do you have the correct MTU/MRU set if it's a 3rd party router?

It is HG659, the original router supplied by Vodafone.

The router information page it's on 'IPoE' connection.

RunningMan

8954 posts

Uber Geek

#2164227 20-Jan-2019 14:55

Ivor:

I CAN ONLY SEE ASB BANK'S HOME PAGE AFTER CONNECTING A VPN.

No need to shout, we understand the problem.

shaunm

38 posts

Geek

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One NZ

#2164244 20-Jan-2019 15:29

Ivor:

sbiddle:

What router are you using?

Some of the older plans were PPPoE from memory, do you have the correct MTU/MRU set if it's a 3rd party router?

It is HG659, the original router supplied by Vodafone.

The router information page it's on 'IPoE' connection.

Hi @Ivor

I want to investigate this further, can you please DM your account number and current IP address at the times (and time stamps) you have been having this issue.

Thanks

Shaun.

Ivor

72 posts

Master Geek

#2164299 20-Jan-2019 15:56

RunningMan:

Ivor:

I CAN ONLY SEE ASB BANK'S HOME PAGE AFTER CONNECTING A VPN.

No need to shout, we understand the problem.

Sorry, I didn't mean it. Please forgive me.

Ivor

72 posts

Master Geek

#2164303 20-Jan-2019 16:00

Ivor:

RunningMan:

Ivor:

I CAN ONLY SEE ASB BANK'S HOME PAGE AFTER CONNECTING A VPN.

No need to shout, we understand the problem.

Sorry, I didn't mean it. Please forgive me.

Hi Shaun

Thank you very much.

I will PM my account number to you shortly.

Someone suggested me to disable IPv6 on the computer this afternoon and indeed that seemed to be the problem.

I use Ubuntu (Linux) and after adding these lines to /etc/sysctl.conf and run "sudo sysctl -p" everything works again.

net.ipv6.conf.all.disable_ipv6 = 1
net.ipv6.conf.default.disable_ipv6 = 1
net.ipv6.conf.lo.disable_ipv6 = 1

Ivor

72 posts

Master Geek

#2164305 20-Jan-2019 16:05

Thanks for all the suggestions given above indeed.
I didn't mean to be rude but very sorry, I was just getting extrememly frustrated with this.

Someone suggested me to disable IPv6 on the computer this afternoon and indeed that seemed to be the problem.

I use Ubuntu (Linux) and after adding these lines to /etc/sysctl.conf and run "sudo sysctl -p" everything works again.

net.ipv6.conf.all.disable_ipv6 = 1
net.ipv6.conf.default.disable_ipv6 = 1
net.ipv6.conf.lo.disable_ipv6 = 1

Now I can connect to asb.co.nz, online.asb.co.nz or fnc.asbbank.co.nz (triggers a redirection) with no problems.

I will still provide my account number to Shaun for investigations but it is all good to me now (I don't really use IPV6 at the moment).

Thanks a bunch to all of you replied to my post.

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