Broadband Plan migration taking 2-3 weeks?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Broadband Plan migration taking 2-3 weeks?

dimsim

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#248805 10-Apr-2019 16:51

@JasonParis

Hi, an elderly friend is trying to change her archaic vodafone 80gb VDSL plan to Unlimited after shes been whacked with a $300 bill after finding netflix.

Can anyone explain why why this non-physical process has been estimated at 2-3 weeks during which period she will lose her sky subscription which is also with vodafone?

Seems like an extraordinarily long time for what should just be a virtual back end change.

msukiwi

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#2214528 10-Apr-2019 17:12

Not helpful but they will probably take that long to find someone left to do it, after they find the person to turn the lights on in whatever country is now responsible!

dimsim

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#2214532 10-Apr-2019 17:20

msukiwi:

Not helpful but they will probably take that long to find someone left to do it, after they find the person to turn the lights on in whatever country is now responsible!

I'll class that as "somewhat" helpful 🤣

Linux

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#2214536 10-Apr-2019 17:29

Done on billcycle date I suspect

Linux

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#2214537 10-Apr-2019 17:30

Not a system limitation

bigalow

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#2214539 10-Apr-2019 17:36

it should be changed right away its not like its a hardware change

ring them back up something is wrong at VF end

Linux

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#2214542 10-Apr-2019 17:44

They should offer change today or next billcycle date

shaw1

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#2214555 10-Apr-2019 18:43

Don't worry, we've just waited a month for a change from FibreX 200 to FibreX Max (at a lower price) only to be told we aren't eligible and that our order was cancelled over a week ago. We had to call to find that out.

Props to Jason for being so accessible, but there are some major issues with the company as a whole.

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dc2daylight

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#2220811 18-Apr-2019 19:01

biggal:
it should be changed right away its not like its a hardware change

ring them back up something is wrong at VF end

Or try the live chat within their help section on the main website. You will get someone much much faster that way.