Is Wellington cable CBD down?

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01EG

612 posts

Ultimate Geek
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#252856 14-Jul-2019 10:45

Just now calling to Vodafone, 20min still in queue, is anyone have a problem?

Aucklandjafa

522 posts

Ultimate Geek
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#2276246 14-Jul-2019 11:00

Have you tried switching it off and back on again?

01EG

612 posts

Ultimate Geek
+1 received by user: 36

#2276318 14-Jul-2019 13:44

Waited 30 mins and gave up. Called again in 1 hour and waited 40mins, talked about 20mins with support, told them that something wrong with modem as one light is on and it is the "Link", used different power supply with same result, support did not believe me(w t f?) and asked to take the remote control of my phone(of course no my answer was) and he hang up on me.

See image, any suggestion?

Linux

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#2276328 14-Jul-2019 14:11

Did you ask for your always connected data bundle?

01EG

612 posts

Ultimate Geek
+1 received by user: 36

#2276330 14-Jul-2019 14:15

Linux: Did you ask for your always connected data bundle?

No, whats this?

NickR1

92 posts

Master Geek
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One NZ

#2276332 14-Jul-2019 14:21

Hi there,

I'm happy to take a look if you PM me your details.
Your modem is doing something I've never heard of which may explain our tech team's insistence on using a tool to look through your phone's camera to confirm.

01EG

612 posts

Ultimate Geek
+1 received by user: 36

#2276334 14-Jul-2019 14:34

NickR1:
Hi there,

I'm happy to take a look if you PM me your details.
Your modem is doing something I've never heard of which may explain our tech team's insistence on using a tool to look through your phone's camera to confirm.

Sent PM

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antoniosk

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#2276382 14-Jul-2019 16:42

1. If you have the link light on, then you have a working power supply.

2. If the other lights arent coming on at all, then your cable connection is impacted in some way (maybe it's fallen off the pole? it is windy in wellington today)

________

Antoniosk

01EG

612 posts

Ultimate Geek
+1 received by user: 36

#2276430 14-Jul-2019 17:42

antoniosk:
1. If you have the link light on, then you have a working power supply.

2. If the other lights arent coming on at all, then your cable connection is impacted in some way (maybe it's fallen off the pole? it is windy in wellington today)

Thanks to Nick from Vodafone.

We dont know yet, what happened, tomorrow new modem installation.

01EG

612 posts

Ultimate Geek
+1 received by user: 36

#2276765 15-Jul-2019 09:44

Unfortunately Vodafone is not able to fix it today, just Wednesday :( , fully booked. Thinking about budget Mobile router for the future which support ethernet and changing LAN IP address, my current one ZMI MF885 is not supporting these features. Any suggestion?