[WXC/VFX] Xnet staff/Maverick...where are you ?

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xpd

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#27009 10-Oct-2008 08:16

Come on guys, where are you ?

We all like Xnet because you guys keep your customers in the loop but now we feel we have been abandoned. Or handed over to another ISP.....

At least assure us the current issue is not a permanent "fix" and we can expect the old Xnet back soon.....

Come back!!!!

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#170342 10-Oct-2008 08:39

Yes it would be nice to here from someone at xnet

If they dont show face on here soon people will indeed feel abandoned and start to look else where for the internet services

It seems on this forum you get more help then from the customer service agents on the phone.

It would be nice to have a consistant level of customer service and service levels but sadly most isp's tend to be only good at one or the other.

I guess we get what we pay for. Always expect less and never enough

slayer123

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Geek

#170349 10-Oct-2008 09:13

As I was referred here by Xnet, I mention the lack of activity on the issue at hand at geekzone forums to guy on the help desk this morning. He said he'd look at getting someone over here, and update the Xnet website to inform us a bit more.

Filterer

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#170357 10-Oct-2008 09:22

If I recall correctly Freitasm reported a while a go that there was a rumour they had given up on the forum due to a lot of recent negativity towards them

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xpd

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#170372 10-Oct-2008 09:46

If true, then fair enough..... maybe they need their own forums which they can moderate themselves.... but anyway...
In the meantime I just want to know whats going on.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Cameronn

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WorldxChange

#170378 10-Oct-2008 10:02

Just to give you some faith, we are still actively monitoring this forum and reviewing everything that is posted.

The fact of the matter is we are actively trying to improve service for everyone (standard & torrent users) after the midnight period. As with many things they sometimes get worse before they get better, hopefully an improvement will be seen shortly.

choccers

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#170380 10-Oct-2008 10:14

since no one else has said it

Thanks for the heads up Cameronn

freitasm

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#170381 10-Oct-2008 10:21

Thanks Cameronn for the update...

xpd: If true, then fair enough..... maybe they need their own forums which they can moderate themselves.... but anyway...
In the meantime I just want to know whats going on.

xpd, this is wrong in so many levels. First because by creating its own forum and actively moderating it to remove any criticism - as you imply - would make it artificial.

The reality is here at Geekzone we are independent from all ISPs and people can - providing they follow the guidelines - write their actual impressions, troubles, etc.

When a company runs its own forum there will always be that feeling that something is being "filtered".

I get lots of hate e-mail when I lock a discussion because of someone who didn't follow the rules and started personal attacks - people still contact me asking how much I am being paid!

Other day I locked an Orcon discussion and got a PM asking if I was doing it on request because it would make them look bad - that would be dumb, because the discussion was still visible to anyone.

People are not used to transparency - and non-bias moderation from third party. They still think there's something more. I am sorry to say, but we are independent.

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Filterer

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Ultimate Geek

#170383 10-Oct-2008 10:29

freitasm: They still think there's something more. I am sorry to say, but we are independent.

Really?????

I heard the Paul from Vodafone once bought you lunch

(.........rofl..........)

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xpd

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#170385 10-Oct-2008 10:43

Supreme Bean, I understand where youre coming etc.... Im just frustrated by the lack of info atm from Xnet. As many are...

Cameronn, thanks for the info

Im off on holiday now for a bit, so fingers crossed all is sorted once I get back...

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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scottjpalmer

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#170386 10-Oct-2008 10:46

Thanks Cameron, much appreciated

Swaney

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#170389 10-Oct-2008 11:01

Cameronn: Just to give you some faith, we are still actively monitoring this forum and reviewing everything that is posted.

The fact of the matter is we are actively trying to improve service for everyone (standard & torrent users) after the midnight period. As with many things they sometimes get worse before they get better, hopefully an improvement will be seen shortly.

Thanks for the info!

JayADee

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#170393 10-Oct-2008 11:34

One of the xnet guys who hangs out here is away from home (and the country) until the middle of the month. They do have actual lives, lol. :) I guess he'll be back on the forum when he gets back but what do I know?

bradi

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#170520 10-Oct-2008 21:39

Thanks Cameronn :)

Yep things are a bit crap atm. I'm frustrated with the after 12am performance... I'm frustrated with the peak time speeds - mainly just YouTube cause it's the only place to get any meaningful information. YouTube has become the new pain of ISPs, lol :P

but I have no doubt they will get better, unlike the world economy. If after a couple of months they dont well I'll reassess... the ISP I mean, not the economy (kinda screwed there... ) <g>

Ohh btw people, there's more to life (and the Interweb) than downloading the latest Hollywood movie, but hey WTF do I know.

marmel

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#170536 11-Oct-2008 00:32

I think we should also remember that getting involved in a forum site such as this one is above and beyond what most ISP's deliver with regards to customer service.

Looking back I think people started taking it for granted that if they had a problem they could PM maverick via geekzone and get it sorted. I know I got a few issues sorted that way.

Hopefully they will come back to the fold one day but unless the current problems get sorted they won't get an easy ride, it's just the way it is.

freitasm

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#170551 11-Oct-2008 08:22

marmel: Looking back I think people started taking it for granted that if they had a problem they could PM maverick via geekzone and get it sorted. I know I got a few issues sorted that way.

And people were asked not to do it directly. The forums are not an official support path. They are a community thing. WorldxChange did really well by accommodating requests - but they shouldn't have to.

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