vodafone sim no longer recieving calls or texts

Forums › One New Zealand (including Vodafone, WxC, Farmside) › vodafone sim no longer recieving calls or texts

carriejoanne

3 posts

Wannabe Geek

#27931 11-Nov-2008 20:25

Hi,

I was just wondering if somone can help me. Randomly yesterday, my phone stopped receiving calls and texts, I can call and text outbound as normall, however when you call me it goes straight to my voicemail, and when you text, the text never shows?
I have turned the phone off, taken the battery out etc, and also put another sim card in my phone which works fine, when I put my sim in another phone I still cant recieve calls or texts. I rung 777 three seperate times to no avail - apparantly somone has logged a service call and will get back to me??? Within 24 hours!

I spend a rediculously large amount on my phone and have been with vodafone for many many years and I use this as a business number although its a private phone, I cant wait that long to get my phone back in action!

Im gutted about being fobbed around because I love vodafone, they have always been great! but i dont really know what to do!!

can anyone help? is there some secret thing I could be doing that I dont know about? im not really good at this sort of technical stuff!!

thanks

zocster

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#177411 11-Nov-2008 20:46

Weird, SIM cards do break down, have you asked at the shop if they can replace your SIM card and assign your number to it? Cost $20.00 odd to get a new SIM.

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobi

carriejoanne

3 posts

Wannabe Geek

#177412 11-Nov-2008 20:55

ok, not the answer i was hoping for but ill look into it, thanks for your help

Gart2010

34 posts

Geek

#177430 11-Nov-2008 21:54

it maybe a network fault but i think replaceing the sim card would be a good move like the other person sad.
it's hard to determine with out pysicly haveing it on our hands

nate

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#177438 11-Nov-2008 22:28

zocster: Weird, SIM cards do break down, have you asked at the shop if they can replace your SIM card and assign your number to it? Cost $20.00 odd to get a new SIM.

Go to a proper Vodafone store (not a First Mobile) and tell them the card is faulty, and ask for it to be replaced. Last time I did this the replacement was free.

carriejoanne

3 posts

Wannabe Geek

#177536 12-Nov-2008 12:18

so i went to vodafone today, they said that there is no point in giving me a replacement sim with the same number because the problem would still exist, they logged ANOTHER service call, which will take 3-4 working days to respond too.

I said can you cancell my contract and give me another number and they said yes you can it will cost $170 for a deactivation fee though. I said why should I pay for it when my phine doesnt even work in the first place...they said tough.

Im considering paying and them and going to telecom....that is how over it I am.......

nate

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#177538 12-Nov-2008 12:21

carriejoanne: so i went to vodafone today, they said that there is no point in giving me a replacement sim with the same number because the problem would still exist, they logged ANOTHER service call, which will take 3-4 working days to respond too.

I'm no expert with SIM cards but definitely sounds like a faulty SIM card, ring 777 and tell them to hurry up. Make enough noise and help desk always seem to move faster.

VFNZPaulBrislen

970 posts

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#177540 12-Nov-2008 12:24

Hi there,

it does sound to me like the SIM card is stuffed... have you tried a different SIM (or your SIM in a different handset)? That will help diagnose the problem. If it's the SIM, take it to one of our company-owned stores and they should swap it for free. Make sure you back up your data first!

If it continues however, send me a PM with your details and I'll chase it up for you.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz