Recharge Problem

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Recharge Problem

Gart2010

34 posts

Geek

#29162 26-Dec-2008 22:30

hi there i was wondering if any one could help me perferable someone that works at Vodafone. i got my Credit Card registered to anyone vodafone mobile cant remember witch one. now i want to top up my mobile and i can't up my prepay account because the card is registered to another mobile witch i no longer have. i called vodafone Customer Services and they wouldnt help me im starting to really Hate Vodafone with there 1 dollar charge and there customer services sucks!!

Gart2010

34 posts

Geek

#186214 26-Dec-2008 22:34

Remember if your pi#$ed off with Vodafone Close your Accounts and take your Business Somewhere else. i must say i am more happy with Telecom At the moment Customer Service is very inportant to me i have been with vodafone for years and was a strong vodafone supporter now im with telecom all the way

richms

28189 posts

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#186221 26-Dec-2008 23:42

Its great being able to just type in any old card number and amount for a one off top up. I had issues with vodafone and that really annoyed me the amount of crap with their IVR just to put $20 on a phone. So I would just carry recharge vouchers with me instead.

Richard rich.ms

brentbart

137 posts

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#186225 27-Dec-2008 00:42

Gart2010: hi there i was wondering if any one could help me perferable someone that works at Vodafone. i got my Credit Card registered to anyone vodafone mobile cant remember witch one. now i want to top up my mobile and i can't up my prepay account because the card is registered to another mobile witch i no longer have. i called vodafone Customer Services and they wouldnt help me im starting to really Hate Vodafone with there 1 dollar charge and there customer services sucks!!

I think you need to take some personal responsibility here, you loaded your visa card details onto a phone number, which you now can't remember??? I am sure your bank would love that.

No offence - but how are customer services meant to help someone who can't recall the number of the mobile in question.

If you can find the mobile number, it can be taken off that number and registered to a new one. I understand that the banks would prefer that single credit cards aren't spread across lots of connections.

RedJungle

Phil Gale
1108 posts

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#186243 27-Dec-2008 09:39

I'm sure the banks would love it if Vodafone would stop storing credit card information against pre-paid mobile phone numbers as well (no 1 rule of online retailing, don't store credit card details unnecissarily!). There's really no need for it, and this system is an arbitrary PITA for many customers like myself, and anyone else who has more than one mobile phone in their family that they want to manage.

Why not adopt the same system that virtually every other online retailer uses, and just allow us to enter our payment details at the time of purchase?

Gart2010

34 posts

Geek

#186511 29-Dec-2008 14:23

brentbart:
Gart2010: hi there i was wondering if any one could help me perferable someone that works at Vodafone. i got my Credit Card registered to anyone vodafone mobile cant remember witch one. now i want to top up my mobile and i can't up my prepay account because the card is registered to another mobile witch i no longer have. i called vodafone Customer Services and they wouldnt help me im starting to really Hate Vodafone with there 1 dollar charge and there customer services sucks!!

I think you need to take some personal responsibility here, you loaded your visa card details onto a phone number, which you now can't remember??? I am sure your bank would love that.

No offence - but how are customer services meant to help someone who can't recall the number of the mobile in question.

If you can find the mobile number, it can be taken off that number and registered to a new one. I understand that the banks would prefer that single credit cards aren't spread across lots of connections.

hey man it was An Honest Mistake imsure meny Customers Do it. i would Much rather they do it like telecom does dont store the Credit Card information. they should have some way of reseting it or something

richms

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#186546 29-Dec-2008 17:40

I find it bizzare that vodafone say they cannot disassociate a card from one phone to put it on another.

Sadly i had to re-topup my vodafone as I have a couple of people that are dragging their heels about shifting so needed to get bestmate again...

Richard rich.ms

cranz

675 posts

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#186549 29-Dec-2008 17:55

Escalate the issue to a manager, they should have access to find out which phone number the card is registered against (I beleive the CSR's have limited access, but don't quote me on this).

The other option is to have the CSR escalate the issue to "Accounts Receivable" who have full access to the credit card system and can remove the card number from your old account.

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nzbnw

2374 posts

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Spark NZ

#186561 29-Dec-2008 20:09

brentbart:
I think you need to take some personal responsibility here, you loaded your visa card details onto a phone number, which you now can't remember??? I am sure your bank would love that.

No offence - but how are customer services meant to help someone who can't recall the number of the mobile in question.

If you can find the mobile number, it can be taken off that number and registered to a new one. I understand that the banks would prefer that single credit cards aren't spread across lots of connections.

Brentbart, seeing you work for Vodafone or a Dealer (as far as I can tell from other threads). I would hope you’re views are not held by Vodafone as it is very poor customer service.

I may be 100% biast, but I too have a Vodafone connection, that I haven’t used in a while, and top up $20 a year just for the privilege of keeping the number, but I will most definitely port it across to Telecom when the W850 network is launched due to Vodafone’s recent level of arrogance towards paying customers.

They need to learn that the customer comes first, which is a shame seeing as they use to hold these values.

The customer is number one.

Don’t forget it.

nzbnw