Anyone else getting through on their ADSL connection? Since at least 10pm or so last night I haven't been able to get through on my ADSL connection, thankfully this time dialup is working unlike the last big outage. ADSL connects but no traffic is getting in or out. Can't access sites by name or ip. Left a message on the 0800 number last night but haven't heard back and this morning it is just ringing continuously. Anyone else?
I noticed there was nothing going beyond their router (58.28.15.31) from about 8:30pm last night. Not sure what time it went down before then as I was out.
Tried calling their helpdesk again this morning but the 0800 # wouldn't connect and when it did connect I was on hold for about 35 minutes before their end went dead - Not impressed.
Its 11am now and still nothing and still nothing is posted on their website! I also have left messages with their urgent afterhours people and again this morning prior to them starting at 10am (wtf!?). No one from their has called back.
Wgtn, J'Ville here yes I found from 8.30am I could not get beyond their gateway and of course their helpdesk do not open until 10am. I had to go out so figured by the time I got home [11.30am] the issue would be fixed...and it isn't
These issues are really getting beyond unacceptable. It would appear they have nothing in place to determine when they get an issue like this so they can be resolved before customers start calling in the morning or at least put up a network alert before the helpdesk arrive
Just created a short cut on the desktop for the wife so she can dial-up if I am not about. Wife now asks often when are we changing ISP...
Mt Albert, Auckland: According to my log, my home system switched from my Xnet ADSL to my backup Woosh connection at 1:28pm and is still on it at time of posting. PPP light on my primary router is out. VFX is working through the backup Woosh route, of course it's very choppy.
Every Sunday without fail for the last 4 weeks Xnet has had some kind of Internet Outage.Whats worse is they dont have anyone answering the phones on Sunday resulting in people just having to "live with it".I will be ringing up on Monday and demanding an answer why and also a credit.
yeah it's pretty much been every sunday afternoon, mines been out for 2 hours, just got back on, but worried i'll lose it again, my mate 10km north of me is still down
I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.
I wrote a little script to automatically switch between two routers depending on whether a router at Xnet can be pinged via my ADSL.
Here's its log for February:
Thu Feb 12 20:08:00 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Thu Feb 12 20:10:05 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Fri Feb 13 11:26:30 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Fri Feb 13 11:30:38 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Fri Feb 13 18:32:52 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Fri Feb 13 18:37:00 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Sat Feb 14 11:59:25 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Sat Feb 14 12:03:34 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Sun Feb 15 09:54:03 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Sun Feb 15 09:58:11 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Tue Feb 17 19:03:23 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Tue Feb 17 19:07:31 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Fri Feb 20 08:30:43 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Fri Feb 20 08:34:51 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Sun Feb 22 12:43:54 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Sun Feb 22 12:45:58 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Sun Feb 22 13:18:06 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Sun Feb 22 13:20:09 NZDT 2009: routemon: Primary test host is now responding, returning to primary route Sun Feb 22 13:28:17 NZDT 2009: routemon: No response from test host 58.28.13.83 via route 192.168.1.1, switching to backup route 192.168.1.2 Sun Feb 22 14:13:46 NZDT 2009: routemon: Primary test host is now responding, returning to primary route
Yeah this is bad... Xnet have been going down so much we are seriously considering moving to another ISP as it's affecting our business. We are running our network, phonelines VOIP and Broadband EFTpos through Xnet. Our retail store operates 7 days a week and I get far too many calls from my Store Managers to say the internet is down yet again. Our EFTpos fortunately takes offline transactions but we get really busy and it looks bad when customers are lining up and the staff are running around restarting the router and calling head office (from their mobile because phones are down) for support... Amex can't be processed offline either so it's an all round nightmare and we are losing sales! I would have changed ISP already if it was just my home connection, but being a business and having built systems around the service it comes at extra cost... the savings I expected are just not proving worthwhile, their reliability is shocking.
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