How many other poeple are having problems in Auckland?

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telesence

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#6137 30-Dec-2005 01:38

My new 3G phone service has been prehistoric,
loosing calls and the voice of one party with most phone calls over a couple of minutes.

How many others are finding problems with Vodafone?

cokemaster

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#25486 30-Dec-2005 08:50

I had the same issue in Palmerston North where calls were dropped. I'd get the error 'Network Busy - Call dropped' if I remember correctly.

I was (I have since switched back to my GSM SE p910) using the motorola phone which they were offering 2 for 1 on.

As for problems... well, they aren't running short of them here.

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freitasm

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#25487 30-Dec-2005 09:32

I read/heard lots of reports of problems in Auckland, but Vodafone says it's due to the terrain, and that they're tweaking the network to conform to it.

But this has been going for a while now, IIRC.

johnr

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#25488 30-Dec-2005 09:45

The tweaking will take a while look how long it took to get the 027 network right

alasta

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#25514 30-Dec-2005 19:38

johnr: The tweaking will take a while look how long it took to get the 027 network right

Just out of curiosity, where people are experiencing this problem, are they able to force their 3G handset to operate in GSM mode? Or would they have to abandon their 3G handset until the problem is sorted?

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#25516 30-Dec-2005 20:00

All 3G handsets I have used have a option to swtich them to work in GSM mode only. under networks

andrewcnz

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#25520 30-Dec-2005 22:25

Had no problems in Tauranga/Mount area. More coverage would be nice though. SE V800.Andrew

johnr

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#25536 31-Dec-2005 10:49

Did you sell the Z1010

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telesence

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Wannabe Geek

#25540 31-Dec-2005 11:54

Vodafine Auckland New Zealand

Yes turning off 3G fixes the three types of problems.
a) Calls lost
b) Caller cannot hear me - I can hear them
c) All Video phone calls disconnect even though coverage is OK

Started with a Sony Ericsson V600i then replaced with an V800, same problem occurs.
I'm pissed off because Vodafone know about this problem it is not just me, or my area, and the service is totally unsuitable for a business use, really it is just experimental.
I've decided to cancel the contract or would only tolerate the 3G toy at a significantly reduced price, and I would still use Telecom for data, emergencies, a car phone and business calls!.

The following has occurred
a) Vodafone have never directly replied to numerous emails and phone calls
b) the billing system has so many mistakes and they cannot or take forever to fix it
c) they have poor public relations, Vodafone appears to have about zero intelligence
d) They are not able to bring engineering and design resources to make a the significant services they could offer
f) Vodafone resources are marketing led like Telecom, but the basic engineering in the case appears faulty, it is not just a question of coverage, the 3G hand offs are not working.

How many others are getting inadequate service? If the Telephone calls are short, the problem is less likely to occur of course, so think carefully about that please.

I started this thread as a survey. It seems that Videofone have a conspiracy of silence about their faulty 3G network.

andrewcnz

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Ultimate Geek

#25546 31-Dec-2005 14:25

Dropped my Z1010 in the street, never got it back. Claimed with vodafone insurance (wonderful had a replacement the next day!)Contacts were backed up on pc.

Never dropped a 3g call ever, voice calls fall back to GSM when moving out of 3g zones.

I now live way out of the 3g zone (Omokoroa). But on one side of the house can get 3g service(House is at the top of the hill). So that’s not bad if you ask me

Andrew

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#25576 1-Jan-2006 13:41

johnr: telesence I will hold my tounge here abit but you need to undestrand that the WCDMA network is new and there are going to be issues in a perfect world there would not be but you saying vodafone is trying to hide this is a load of rubbish and I suggest you get your facts straight before coming here and slagging off any company. Lets see yourself run a couple 100 million dollar project and there be no issues. Nokia are ones payed to deploy the network and they are working on this 24/7 ironing out issues. You may say why did they not sort this before the network was launched. Cause many bugs are not found until users get on and start using the network.

I suggest you read the history of other mobile 3G networks being launched and stop pointing the finger. A good exapmle is 3.

Maybe if you stopped pointing the finger and making that they have made these faults on purpose they would be able to get on with the job. They like to about problem areas trust me and all faults that are logged correct are looked into but not the first 5 minutes.

And you say all video calls disconect I have held a video call from Albany all the way to Auckland airport the day after the network went live with Andrew another GZ user and the call dropped once.

John

John, you have to take your Vodafone hat off here for a bit and understand that a LOT of customers are having these same issues NATIONWIDE!!

For Vodafone to not reply to simple email requests isn't on, its a simple enough thing to do, replying to requests. To not do so leaves a raw taste in many peoples mouths. Vodafone USED to be bloody fantastic at CS, but for the last year that has slipped DRAMATICLY! and thats not just from a customer point of veiw but also a channel prespective.

Yes YOU may have no issues whatsoever using VideoCall, hell I haven't had a VideoCall drop either, but I have had MASSIVE handover issues in Wellington, Christchurch, Auckland, Napier, Hastings, Palmerston North, Nelson, in fact most areas I've been to that have 3G coverage I've had handover issues on multiple handsets/devices.

Your service perception and everyone elses will be COMPLETELY different so I don't really see it as being fair to jump down somones throat the second they have something negative to say about your beloved network.

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#25580 1-Jan-2006 15:37

I had had very few problems with the 3G service in Wellington and have used a lot of airtime both video calling and voice. I haven't experienced any problems with 3G -> GSM handovers but spent a lot of time watching video clips while it was free and there were some obvious problems with continual rebuffering on some sites which now does seem to be sorted. Overall I would say the service is working reasonably, my only gripe really is that my V600i does not like being in a low 3G coverage area, the phone can have a 1 signal bar and you cannot use the phone however it doesn't seem to want to jump back to GSM mode until there is no 3G signal at all.

However I have friends however who think the network is crap and you only have to look at some of the same comments on here to realise they are not isolated issues. From an outsiders perspective I think you have to question whether Vodafone did launch their network too early - they were desperate to stop the churn to Telecom and that must have been a significant factor in the launch date however on the other hand when you start looking at some of the problems that are definately occuring and the number of sites that have been hastily put up since August it makes you wonder if in hindsight the best option would have been to have delayed the official launch and established a large user base of trial customers. There don't seem to have been any WCDMA launches around the world without significant problems - all the better reason to commence large scale trials before you roll the product out to paying customers.

My only real coverage gripe is Queensgate mall in Lower Hutt, Vodafone swapped out the existing 900 and 1800 panels and reorientated them when they put the 3G gear in and coverage inbuilding is now absolutely crap down the Woolwoths end of the mall for both 3G and GSM. Even the Vodafone store staff are embarassed but after 4 months nothing has been done about it!

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#25583 1-Jan-2006 16:43

sbiddle: My only real coverage gripe is Queensgate mall in Lower Hutt, Vodafone swapped out the existing 900 and 1800 panels and reorientated them when they put the 3G gear in and coverage inbuilding is now absolutely crap down the Woolwoths end of the mall for both 3G and GSM. Even the Vodafone store staff are embarassed but after 4 months nothing has been done about it!

True... I went to Queensgate/Westfield Mall in Lower Hutt on Boxing Day (2005) for the first time after their renovation (yes, haven't been there in two years I think) and couldn't check my e-mails with the Jasjar. Coverage in that area was really bad - strange since it is the main commercial area in that region.

sbiddle

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#25584 1-Jan-2006 17:36

freitasm:
sbiddle: My only real coverage gripe is Queensgate mall in Lower Hutt, Vodafone swapped out the existing 900 and 1800 panels and reorientated them when they put the 3G gear in and coverage inbuilding is now absolutely crap down the Woolwoths end of the mall for both 3G and GSM. Even the Vodafone store staff are embarassed but after 4 months nothing has been done about it!
True... I went to Queensgate/Westfield Mall in Lower Hutt on Boxing Day (2005) for the first time after their renovation (yes, haven't been there in two years I think) and couldn't check my e-mails with the Jasjar. Coverage in that area was really bad - strange since it is the main commercial area in that region.

The site itself is directly across the road on top of Crest House (on the cnr of Queens Dr & Bunny St) so it's in the perfect location it's obviously umm err just dodgy. When Vodafone staff themselves complain and acknowledge that they had to move their temporary 3G display kiosk inside the mall because the coverage was dodgy it seriously makes you wonder whether complaints actually make it to the right people!