Vodafone down in Northland.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone down in Northland.

macjones

106 posts

Master Geek

#84453 31-May-2011 17:07

FYI - Vodafone seems to be down in Northland, my phone dropped off yesterday avo.

Two calls today to different CSR's confirmed that they are experiencing problems in Northland and also in Taranaki. They apologised and are unable to give a time for resolution.

Used a friends 2 degrees mobile here in Whangarei to call vodafone and it was fine roaming on voda.

ajobbins

5052 posts

Uber Geek

Trusted

#476297 31-May-2011 17:14

I saw something about a fibre cut that is now restored? Not sure if related

Twitter: ajobbins

johnr

19282 posts

Uber Geek
Inactive user

#476303 31-May-2011 17:25

Narrow down Northland as it's a big area?

2Degrees uses the Vodafone network up that so the network must be up!

The Fibre cut today impacted part of Otago

John

johnr

19282 posts

Uber Geek
Inactive user

#476304 31-May-2011 17:27

Checking known issues we have a single 2G site in Northland down location = Maunu

This is a single cell issue the person on 2Degrees might have a 3G handset and you may have 2G only handset

John

macjones

106 posts

Master Geek

#476306 31-May-2011 17:28

Sorry John,

No service (phone says emergency calls only). Tried the SIM in 3 different phones.

Happened in both central Whangarei yesterday and this afternoon.

And still the same at home in Maunu.

However the CSR's said the issue is under repair at the moment, can't be happening to everyone or it'd be on the news by now ! :-)

Regards
Mac

macjones

106 posts

Master Geek

#476307 31-May-2011 17:30

John,

Phones I'm using are a Vodafone 715 and also a HTC magic, both 3g. :-| ?

Maybe it's a SIM issue? CSR's seem certian it's a network issue.

Mac

CYaBro

4590 posts

Uber Geek

ID Verified

Trusted

#476317 31-May-2011 17:52

No problems for any us, all day today, at work.
Just used my phone to speak to someone else, both of us on Vodafone, and they are in Maunu.

Opinions are my own and not the views of my employer.

macjones

106 posts

Master Geek

#476318 31-May-2011 18:07

30 minutes with a 3rd CSR after Johns comments.

He confirmed a 2g only issue, and i should not be affected by it on my 3g phones.

They are sending a voucher for a SIM replacement.

Fingers crossed.

CSR 1 & 2 = :-(

CSR 3 = :-)

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

lxsw20

3556 posts

Uber Geek

Subscriber

#476356 31-May-2011 19:32

Poor old Otagos outage didn't even make stuffs website.

tigercorp

668 posts

Ultimate Geek

#476358 31-May-2011 19:38

johnr: ...

The Fibre cut today impacted part of Otago

John

Aah, thats good to know.
I spent some time on the phone trying to convince a CSR there was a problem but as I was apparently the 'only complaint received' she figured it must've just been me, my phone or my sim :D

Good to see it was resolved relatively quickly.

loganjames

272 posts

Ultimate Geek

#476493 1-Jun-2011 00:09

"Part of otago" and as far as I can tell all of southland...

johnr

19282 posts

Uber Geek
Inactive user

#476509 1-Jun-2011 05:06

macjones: 30 minutes with a 3rd CSR after Johns comments.

He confirmed a 2g only issue, and i should not be affected by it on my 3g phones.

They are sending a voucher for a SIM replacement.

Fingers crossed.
?
CSR 1 & 2 = :-(

CSR 3 = :-)?
?

As long as the phones support UMTS 900mhz / 3G extended

johnr

19282 posts

Uber Geek
Inactive user

#476510 1-Jun-2011 05:07

lxsw20: Poor old Otagos outage didn't even make stuffs website.

made the news at 6 last night

johnr

19282 posts

Uber Geek
Inactive user

#476511 1-Jun-2011 05:08

CYaBro: No problems for any us, all day today, at work.
Just used my phone to speak to someone else, both of us on Vodafone, and they are in Maunu.

Parts of Maunu will have over lapping coverage from another cell and as advised it's 2G / GSM only offline 3G is not impacted