Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

1 | ... | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... | 234

1243 posts

Uber Geek

#1331382 25-Jun-2015 13:45

r2b2:
Kodiack: At the end of it all, the problem still boils down to something that is out of our hands. While your advice is sound, I'm not terribly sure that it's appreciated. To be frank, it comes off as a bit demeaning and dismissive of the issue.

I don't think that they are dismissing the issue and the previous poster was not referring to people who are on this forum and so who knows if they are technical or not.

The point Dylan is trying to make I think is that you can't just get a group of people together and assume its the same things. There are various causes of the issue and, yes, perhaps they are all congestion related but best to individually troubleshoot to be sure.

Fair point, should have mentioned they are all in the same IT department and know full well it's an evening problem.

Sideface

9353 posts

Uber Geek

Trusted

Lifetime subscriber

#1331560 25-Jun-2015 17:14

There has been a gradual (partial) improvement in Wellington cable performance over the past month.

TrueNet hourly stats for cable - averaged over a week in early May:

... and here are the same stats for this week:

(click to view)

Note that the 9pm dip is now less severe - but speeds still fall well below 50% at peak.

EDIT: The blue line is the average of Wellington cable connections monitored by TrueNet.
The yellow line is my own connection.

Sideface

50n0f508

41 posts

Geek

#1333679 29-Jun-2015 20:42

Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on? Has anyone out there seen any consistent improvement? Are Vodafone just hoping that the once their ill-conceived 6 month free Netflix trial drops away that things will improve and/or that customers just accept that slow and patchy is the new norm and lose the will to complain?

johnr

19282 posts

Uber Geek
Inactive user

#1333681 29-Jun-2015 20:46

50n0f508: Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on? Has anyone out there seen any consistent improvement? Are Vodafone just hoping that the once their ill-conceived 6 month free Netflix trial drops away that things will improve and/or that customers just accept that slow and patchy is the new norm and lose the will to complain?

Nope as advised loads of work is happening and it's not an overnight upgrade and 20Mbps is not that bad some end users were well under that speed peak time,

ramboky

491 posts

Ultimate Geek

#1333686 29-Jun-2015 20:57

johnr:
Nope as advised loads of work is happening and it's not an overnight upgrade and 20Mbps is not that bad some end users were well under that speed peak time,

So we keep being told, but with no published timelines and no hint of which areas are being tackled in which order we're left continually checking to see if you've fixed the problems yet. A little transparency goes a long way.

My 100/10 cable connection is currently 8.4Mbps, is that bad enough? Seriously, how long do I have to pay for a 100Mbps connection that delivers speeds slower than VDSL during the times I actually use it?

I realize you guys are working on it but frankly, Vodafone communication on this is piss poor.

johnr

19282 posts

Uber Geek
Inactive user

#1333690 29-Jun-2015 21:06

ramboky:
johnr:
Nope as advised loads of work is happening and it's not an overnight upgrade and 20Mbps is not that bad some end users were well under that speed peak time,

So we keep being told, but with no published timelines and no hint of which areas are being tackled in which order we're left continually checking to see if you've fixed the problems yet. A little transparency goes a long way.

My 100/10 cable connection is currently 8.4Mbps, is that bad enough? Seriously, how long do I have to pay for a 100Mbps connection that delivers speeds slower than VDSL during the times I actually use it?

I realize you guys are working on it but frankly, Vodafone communication on this is piss poor.

Have you got an official ticket open for your connection with Vodafone?

ramboky

491 posts

Ultimate Geek

#1333694 29-Jun-2015 21:18

johnr:
Have you got an official ticket open for your connection with Vodafone?

Not yet, I've been logging speeds each evening so I have something to report. I have seen some improvement, but it's not consistent so I've been dragging it out.

Do you think logging a fault will be useful?

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

johnr

19282 posts

Uber Geek
Inactive user

#1333702 29-Jun-2015 21:29

ramboky:
johnr:
Have you got an official ticket open for your connection with Vodafone?

Not yet, I've been logging speeds each evening so I have something to report. I have seen some improvement, but it's not consistent so I've been dragging it out.

Do you think logging a fault will be useful?

As I understand end users that have an official tickets logged have been getting updates, End users have posted about these updates in this very thread,

Please call and get an official ticket logged for peak time slow speed

shrub

775 posts

Ultimate Geek

ID Verified

#1333741 29-Jun-2015 21:59

johnr:
ramboky:
johnr:
Have you got an official ticket open for your connection with Vodafone?

Not yet, I've been logging speeds each evening so I have something to report. I have seen some improvement, but it's not consistent so I've been dragging it out.

Do you think logging a fault will be useful?

As I understand end users that have an official tickets logged have been getting updates, End users have posted about these updates in this very thread,

Please call and get an official ticket logged for peak time slow speed

Really? INC000001778431 jobs been open 4 weeks but it took 2 weeks of arguing to get them to admit there is an issue in the first place so im a bit skeptical that they will be able to fix the issue in a timely manor.

Last Result:
Download Speed: 17872 kbps (2234 KB/sec transfer rate)
Upload Speed: 10005 kbps (1250.6 KB/sec transfer rate)
6/29/2015, 9:52:50 PM

BTW Vodafone has known about this for a very long time. This time 2 years ago they were talking about being able to offer 200/50 or 20 over the cable then 1 year ago they suddenly went quiet about that and stopped offering the 130/10 plan as they could not maintain that speed so it went to 100/10 but they cant even supply that.

stocksp

708 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#1333774 29-Jun-2015 22:28

johnr:
50n0f508: Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on? Has anyone out there seen any consistent improvement? Are Vodafone just hoping that the once their ill-conceived 6 month free Netflix trial drops away that things will improve and/or that customers just accept that slow and patchy is the new norm and lose the will to complain?

Nope as advised loads of work is happening and it's not an overnight upgrade and 20Mbps is not that bad some end users were well under that speed peak time,

Nonsense

20Mbps is that bad if you are paying for 100 (or 130). Its not been overnight, its been months, and you just keep making excuses. Cant wait for competition to come in the form of UFB .

stocksp

708 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#1333778 29-Jun-2015 22:33

I used to tell everyone thad Telstra / VF cable was the way to go. Now I would advise them to steer clear unless they had no choice for high speed internet. This is how a company loses market share

johnr

19282 posts

Uber Geek
Inactive user

#1333780 29-Jun-2015 22:35

stocksp:
johnr:
50n0f508: Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on? Has anyone out there seen any consistent improvement? Are Vodafone just hoping that the once their ill-conceived 6 month free Netflix trial drops away that things will improve and/or that customers just accept that slow and patchy is the new norm and lose the will to complain?

Nope as advised loads of work is happening and it's not an overnight upgrade and 20Mbps is not that bad some end users were well under that speed peak time,

Nonsense

20Mbps is that bad if you are paying for 100 (or 130). Its not been overnight, its been months, and you just keep making excuses. Cant wait for competition to come in the form of UFB .

Never advised the slow downs happened ' overnight ' I advised they are not ' overnight upgrades '

I am not making ' excuses ' just advising facts as I am been kept updated about the work, please don't question my integrity

Thanks

itxtme

2102 posts

Uber Geek

#1333789 29-Jun-2015 23:20

I don't think anyone is questioning your integrity JohnR, rather your lack of empathy for the customers of a company you represent. A little bit of positive communication might go a long way in appeasing frustrated users of cable.

gbwelly

1243 posts

Uber Geek

#1333820 30-Jun-2015 07:23

50n0f508: Spoke too soon last week; back to 20Mbps. Makes me wonder what, if anything, has been done if I enjoy 60-80% of my paid for 100mbps one week and then get 20% the next.

How many weeks has this been going on?

For me about 30 weeks, I've had a ticket logged for over 12 weeks. They stopped sending me updates about 6 weeks ago, I guess it was getting awkward for them. I rang up and apparently the ticket is still open so I guess I've got that going for me.
I get to about 3.7Mb/s at it's worst times of the day/week. However there must be more congested nodes than mine as nothing has happened yet and apparently the worst affected ones are being done first. I actually suspect the UFB areas are getting done first, but I'm pretty cynical about the whole thing now.

ramboky

491 posts

Ultimate Geek

#1333904 30-Jun-2015 09:40

johnr:
As I understand end users that have an official tickets logged have been getting updates, End users have posted about these updates in this very thread,

Please call and get an official ticket logged for peak time slow speed

Ok, so I scanned through this entire thread looking for updates. All I see are a number of "known fault, no ETA" and "known fault, fixed by August" responses. Am I missing something? I will log a fault but it seems like a pretty pointless exercise to me.

And can you please explain why Vodafone can't talk openly about the issues they're having? It's not like it's a secret that the network is flaky as hell at the moment. Every Vodafone customer I have spoken to is experiencing the problem to some degree (in Wellington). Your competitors are well aware. Why can't Vodafone just list the areas experiencing issues and when they're scheduled to be addressed? This would seem a pretty obvious courtesy to their paying customers.

1 | ... | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... | 234