From the Vodafone website:

From a company who have had major issues on their network every night from 8 - 10pm for a year.

freitasm: Sorry folks, I have no words to describe how disgusting this is.

I do, but I kinda like this place and I'd like to be invited back.

ramboky: Looks like things are back to normal this morning. As far as I can tell there were no notifications of outages posted by Vodafone, nor were there any mentions by other ISPs. Whatever the actual problem was, it wasn't either of the issues communicated by support and it wasn't across multiple ISPs.

I remember when Vodafone was presented as the modern, customer focused alternative to the old monolithic, uncaring Telecom. How times have changed.

I don't know what happened. Once again Vodafone has failed on basic communication with it's customers, despite promises to do better. 

Ramboky, I agree with your assertion. I was joking with a current employee of Spark how bizarre the world is that Voda is now the lumbering shellshocked behemoth incapable of responding and Spark is a nimbler(ish) rival.

Im sure reality lies somewhere in the middle for both, but PERCEPTION wise... voda continues to fail.

Kelly Moore used to be the Director of Services for Vodafone (not sure if she still is), but that would seem to be the first place to go (closely followed by the public channels that drive embarassment and some action). I do wonder if there was a general outage last night... 

Kodiack:

 

This just keeps getting worse and worse. People should not be asking if Vodafone will be compensating them, but when and how Vodafone will be compensating them. We should not stand for this. I'm sure that we're all busy people who value our time, and we have more important things to do than constantly waste time dealing with our ISP.

 

It's 2016. People use the Internet for communication; for research and studies; for playing games; for reading the latest news. Between sleep, work, and miscellaneous activities, some people are only able to be at home and online for a few hours during the day. It's abhorrent that so many of us have complained for this long and still nothing has yet come of it.

 

I honestly do not understand how Vodafone can be in a position to let things get this bad. I believe we're at the point that Vodafone needs either some legal action or government regulation to get them to finally step up to the plate. Vodafone shouldn't be able to just "eventually" get things fixed and then get away scot free. The customers that have been affected for so long deserve more than that. Many folks here have not been able to reliably reach advertised speeds for more than a year, and they deserve something for that.

 

Our connection is free for as long as these issues persist so I'm not personally too upset with the situation I'm in, but it's disgusting to think that most people are just continuing to pay full rates for a connection that doesn't perform anywhere close to what it should at those prices.

 

Take action. Call Vodafone and start documenting things. Go to TDR if necessary. Explore alternative solutions. Don't sit idly and let Vodafone get away with providing sub-par service at inflated rates. Quite simply, Vodafone doesn't deserve to earn money for advertising a service that they cannot come close to providing.

 

Yes, I'm more than a bit frustrated tonight. I'd be spewing far more colourful words if I didn't have such a high level of respect for the people on these forums.

 

TDR isnt going to do a hell of a lot except force vodafone to stop charging you, still little constellation for your non existent connection

IMO if you want results you need to go to the Commerce Commission and make a complaint under the Fair Trading Act

"Representations about speed
Consumers considering buying a broadband service are likely to take into account representations about broadband speed and performance before deciding to purchase broadband. It is important that these representations are accurate and do not give a false or misleading impression about the quality of the service.

Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly given factors such as the customer’s distance from the exchange, the number of people using the service and the quality of the customer’s wiring. Broadband suppliers should have a reasonable expectation of being able to provide services that they advertise. Representations that suppliers can provide speeds “up to” a theoretical maximum may breach the Fair Trading Act if that maximum speed is not realistically achievable by consumers."

Given you sleep from say 2300 to 0600, and you are at work from 0800-1800, there is about 7 hours out of 24 where you can reasonably use the internet, and use things like streaming services. and its all well having full speed at 4 in the morning or at 1100, but your not there/cant use it then can you.

if 5 of that 7 hours is congested to some extent, realistically i would say the com com has some legs to stand on to pursue vodafone

It shouldn't have to come to this but unless someone (you could do it collaboratively and then send it off individually) or a few of you take the time and file a complaint and vodafone either get a warning or a fine for breaching the fair trading act, it might spur them to actually get things fixed.

What i cant understand is how this can take so long to fix.

Island Bay, cable 100/10, node WKH, 8am:

In the wake of last night's shambles - (congestion from 6pm, unusable from 8pm - not acknowledged on the VF website)

The morning after:

Vodafone's own Wellington speedtest is in the 70s.

International connectivity is poor.
I normally get full line speeds to Sydney and Melbourne at this time of day - at present I'm getting less than half this.
UK and US tests are also unusually slow.

Something is (still) broken.

Meanwhile, back at the VF website:

Landline & Broadband Network Status  ›  No major issues on the network

Sideface:

 

Island Bay, cable 100/10, node WKH, 8am:

In the wake of last night's shambles - (congestion from 6pm, unusable from 8pm - not acknowledged on the VF website)

 

The morning after:

 

Vodafone's own Wellington speedtest is in the 70s.

 

International connectivity is poor.
I normally get full line speeds to Sydney and Melbourne at this time of day - at present I'm getting less than half this.
UK and US tests are also unusually slow.

 

Something is (still) broken.

Meanwhile, back at the VF website:

 

Landline & Broadband Network Status  ›  No major issues on the network

 

There's another thread reporting generally slow international now - all isp's - http://www.geekzone.co.nz/forums.asp?forumid=85&topicid=195273

Related?

MikeB4: Lower Hutt last night and this morning is terrible, average speed test between 1 to 2 Mbps download 5mbps upload via Ethernet. I have rebooted everything several times.

@Bartender I don't really have the option to move, the alternative is ADSL at around 8mbps up and 2mbps down, no UFB, no VDSL and I am centrally located in Hutt City. Chorus decided this area will be one of the last to get UFB.

Ultimately the UFB rollout is decided by CFH, not Chorus.

I'm interested to know where you are because probably around 80% of the Hutt Valley from Petone to Avalon has UFB or VDSL2. The pocket that exists without either is the Epuni St/ Copeland St area up to around Lincoln Ave bordered by High St. I'd pick with the VDSL2 expansion at the end of the month that the Epuni St / Copeland St area will see coverage from the Lower Hutt exchange, and coverage from the Naenae exchange will extend quite a way south.

This will potentially leave on a very small of homes on the edge of the Naenae and Lower Hutt exchanges as pretty much the only premises between Petone and Avalon without UFB or VDSL2 coverage, with the exception of one pocket in Petone which didn't get UFB in the initial rollout.

As at 9.19am my service returned to normal

Jase2985:

 

Kodiack:

 

This just keeps getting worse and worse. People should not be asking if Vodafone will be compensating them, but when and how Vodafone will be compensating them. We should not stand for this. I'm sure that we're all busy people who value our time, and we have more important things to do than constantly waste time dealing with our ISP.

 

It's 2016. People use the Internet for communication; for research and studies; for playing games; for reading the latest news. Between sleep, work, and miscellaneous activities, some people are only able to be at home and online for a few hours during the day. It's abhorrent that so many of us have complained for this long and still nothing has yet come of it.

 

I honestly do not understand how Vodafone can be in a position to let things get this bad. I believe we're at the point that Vodafone needs either some legal action or government regulation to get them to finally step up to the plate. Vodafone shouldn't be able to just "eventually" get things fixed and then get away scot free. The customers that have been affected for so long deserve more than that. Many folks here have not been able to reliably reach advertised speeds for more than a year, and they deserve something for that.

 

Our connection is free for as long as these issues persist so I'm not personally too upset with the situation I'm in, but it's disgusting to think that most people are just continuing to pay full rates for a connection that doesn't perform anywhere close to what it should at those prices.

 

Take action. Call Vodafone and start documenting things. Go to TDR if necessary. Explore alternative solutions. Don't sit idly and let Vodafone get away with providing sub-par service at inflated rates. Quite simply, Vodafone doesn't deserve to earn money for advertising a service that they cannot come close to providing.

 

Yes, I'm more than a bit frustrated tonight. I'd be spewing far more colourful words if I didn't have such a high level of respect for the people on these forums.

 

 

TDR isnt going to do a hell of a lot except force vodafone to stop charging you, still little constellation for your non existent connection

 

IMO if you want results you need to go to the Commerce Commission and make a complaint under the Fair Trading Act

 

"Representations about speed
Consumers considering buying a broadband service are likely to take into account representations about broadband speed and performance before deciding to purchase broadband. It is important that these representations are accurate and do not give a false or misleading impression about the quality of the service.

Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly given factors such as the customer’s distance from the exchange, the number of people using the service and the quality of the customer’s wiring. Broadband suppliers should have a reasonable expectation of being able to provide services that they advertise. Representations that suppliers can provide speeds “up to” a theoretical maximum may breach the Fair Trading Act if that maximum speed is not realistically achievable by consumers."

 

Given you sleep from say 2300 to 0600, and you are at work from 0800-1800, there is about 7 hours out of 24 where you can reasonably use the internet, and use things like streaming services. and its all well having full speed at 4 in the morning or at 1100, but your not there/cant use it then can you.

 

if 5 of that 7 hours is congested to some extent, realistically i would say the com com has some legs to stand on to pursue vodafone

 

It shouldn't have to come to this but unless someone (you could do it collaboratively and then send it off individually) or a few of you take the time and file a complaint and vodafone either get a warning or a fine for breaching the fair trading act, it might spur them to actually get things fixed.

 

What i cant understand is how this can take so long to fix.

 

I think this is a great idea. I'm going to start actively collecting data