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ramboky
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  #1532665 13-Apr-2016 17:23
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I spoke to Vodafone today about WKH and for the first time got what seems like a logical explanation for what is going on in Island Bay. This is a third-hand layman's explanation, so I apologise if it's not entirely accurate, but the gist should be correct.

 

When Vodafone upgrade a node they cut half the node over at a time, then spend time analysing, tweaking and re-balancing the connections, presumably only impacting those users on that half of the node. WKH is different in that it has six or seven other nodes hanging off it, making it impossible to approach in the same way, as any changes would have significant flow-on effects. Instead, they are making smaller, progressive changes to those "child" nodes to eventually remove the dependency on WKH, once that's done they will be able to cut WKH over. While there might be some improvements to WKH by removing those dependencies, my understanding is it will not fix WKH.

 

While I couldn't get any indication of timelines, it seemed clear that this was a long and delicate process and a fix cannot be expected any time soon. Any suggestions here that WKH issues could be resolved in the next couple of weeks are nonsense and any claims of a potential fix this week are simply wrong. 

 

Vodafone have offered to work at tweaking my individual connection in the hope of some improvement and have asked for speed tests and traceroutes over the next few days. I'm going to work with them to see if I can get something acceptable, while I'm testing alternative connections. ADSL2 will go in on Tuesday, hopefully it won't be a long wait for the VDSL upgrade.

TLDR; WKH will not be fixed any time soon. There may be some hope in dealing with support to fix your individual connection, but no guarantees.




sbiddle
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  #1532690 13-Apr-2016 18:37
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ramboky:

 

In other news, 2degrees have just texted me to tell me my connection is a "port waiter". Crap. Does anyone what the wait times are like these days? 

 

 

As explained further up the thread if VDSL2 is full and a line card swap is required it's typically a couple of weeks.

 

 

 

 


JulianB
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  #1532710 13-Apr-2016 19:55
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wow after a modem reboot things here are worse than last night even. The forum barely came up.

 




DjShadow
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  #1532712 13-Apr-2016 20:02
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Well the outage earlier today looks like it wasn't related to a node upgrade :(

 


Nish
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  #1532714 13-Apr-2016 20:03
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Have to work tonight and if it gets any worse than it is will mean I have to drive into work :/

 


JulianB
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  #1532738 13-Apr-2016 20:42
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better ping but worse speed. This is pathetic.

 


 
 
 

Shop on-line at New World now for your groceries (affiliate link).

Foo

Foo
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  #1532742 13-Apr-2016 20:51
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Karori - pretty terrible at the moment

 


Foo

Foo
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  #1532744 13-Apr-2016 20:58
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Current network status on the Vodafone page - issue with Ngaio only...

 


quickymart
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  #1532747 13-Apr-2016 21:02
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Holy crap, it seems to be going from bad to worse - from a couple of areas on the cable network to almost the entire network? Surely not? Does anyone at Vodafone know the extent of this issue?


Nish
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  #1532750 13-Apr-2016 21:08
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This is Krapi Cable Congestion v2.0 and I highly doubt VF will post up congestion issues as a known issue on their site. They didn't last time it got this bad across the board and really don't think they will this time around.

 

They are too busy planning for the gigabit cable roll out.

 

/rantover and off to bed.


DjShadow
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  #1532751 13-Apr-2016 21:10
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Do any of you get any speed gain from rebooting the cable modem?


 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
Sideface
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  #1532758 13-Apr-2016 21:15
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Island Bay, cable 100/10, node WKH:

Last night at 9pm:



Tonight at 9pm:



This is my best peak hour result for April.

We had a brief outage this afternoon, and performance seems to have improved since then.





Sideface


ramboky
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  #1532760 13-Apr-2016 21:20
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Looking surprisingly good for me at the moment. Similar speeds to you @Sideface. Maybe everyone else's broken connections are relieving some of the pressure on WKH?

JulianB
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  #1532762 13-Apr-2016 21:20
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Now, the fact that your connection seems to be performing suddenly and ours has turned to shat would seem to match Ramboky's info about the nodes dangling off WKH and that they're being tweaked and tuned separately. But then I wonder if we're all still suffering from the more widespread outage last night? But then it's just guesswork on my behalf.


ramboky
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  #1532763 13-Apr-2016 21:21
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Oh, and that outage was just a short while after my call to Vodafone. Probably a coincidence, but maybe...

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