Krapi Cable Congestion?

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586 posts

Ultimate Geek

#1533041 14-Apr-2016 14:20

ramboky: What I cannot fathom is why John continued to push the "week or two" message when it had reached the point of absurdity. At some point you have to start questioning the messages you're being fed. Perhaps he's just more trusting than I am.

To be fair (and I could be wrong as I'm not going to spend large amounts of time going through all the pages in this thread :) ), I'm not sure John ever said that WKH would be fixed a couple of weeks. If I recall it was more there was work planned on WKH over the next couple of weeks which feeds in with what you've been told by Vodafone about the way its set up and also the fact that even after the work may or may not have been done things haven't been fixed for you guys.

gbwelly

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#1533051 14-Apr-2016 14:49

ramboky:

PeterReader:

One year today since this thread was started!

And we're still here, with the same problems.

Nah, even better, to celebrate I have received a Vodafone cable outage today. Also in true style nothing about my area on the network status page! :)

ramboky

491 posts

Ultimate Geek

#1533112 14-Apr-2016 16:45

r2b2: To be fair (and I could be wrong as I'm not going to spend large amounts of time going through all the pages in this thread :) ), I'm not sure John ever said that WKH would be fixed a couple of weeks. If I recall it was more there was work planned on WKH over the next couple of weeks which feeds in with what you've been told by Vodafone about the way its set up and also the fact that even after the work may or may not have been done things haven't been fixed for you guys.

That's a fair statement. For the most part John's answers have been non-committal and I'm sure that's because the answers he has been given are non-committal, but he has said work would take place on WKH repeatedly since January and it's yet to happen. He's also told me via PM to expect a "big improvement" based on work that was imminent, neither of which happened. Again, I'm certain that's just what he's been told, not dishonesty on John's part, but what he's been told is wrong. The fix for Island Bay is not imminent. It's likely months away.

When someone asks when a problem will be fixed and someone else answers that work would take place in the next couple of weeks, the logical assumption is the two are related and the work should bring some kind of resolution, not that it's one tiny step toward a fix that will take many months.

Anyway, it's not fair to continue to talk about John in any manner when he's not here to respond, that's entirely my fault so I'll take responsibility and end it.

At the end of the day Vodafone are fully aware that the fix for congestion issues in Island Bay is a long way off and they are not communicating that accurately to their customers.

Kodiack

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#1533250 14-Apr-2016 21:43

The connection is performing horrendously tonight, and this time around I actually do have an assignment to work on. :\

On the plus side, broadband is becoming the fourth utility! Maybe someday we'll actually see government regulation giving Vodafone a well-deserved ass-kicking. Doesn't hurt to dream, eh?

JulianB

58 posts

Master Geek

#1533253 14-Apr-2016 21:58

In contrast we are having a good time tonight on our 50/2. I have no way to explain these discrepancies.

Sideface

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#1533256 14-Apr-2016 22:09

Ditto.

Two relatively good nights in a row.

Island Bay, cable 100/10, node WKH, 9pm:

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helenback

1 post

Wannabe Geek

#1533551 15-Apr-2016 13:41

I am super p***sd because I just got cable today (in Miramar) and feel like Ive just made the biggest mistake after reading this (granted I probably should have done more research) but my question is this - why isn't this on the news/fair go/somekindofconsumershow?! Vodafone is offering this as a "ultra fast broadband" when it clearly is not - surely there has to be some legality in place here? Something needs to be done to let people know so they can stop from purchasing this service from them because if I had known this was such a huge issue I would have stayed a million miles away.

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#1533552 15-Apr-2016 13:43

helenback:

I am super p***sd because I just got cable today (in Miramar) and feel like Ive just made the biggest mistake after reading this (granted I probably should have done more research) but my question is this - why isn't this on the news/fair go/somekindofconsumershow?! Vodafone is offering this as a "ultra fast broadband" when it clearly is not - surely there has to be some legality in place here? Something needs to be done to let people know so they can stop from purchasing this service from them because if I had known this was such a huge issue I would have stayed a million miles away.

It was in the news around July last year. Vodafone then sent a letter to all customers with promise of an October solution. It's not mid-April, six months later and still broken. Old news, media won't touch it.

r2b2

586 posts

Ultimate Geek

#1533553 15-Apr-2016 13:46

helenback:

I am super p***sd because I just got cable today (in Miramar) and feel like Ive just made the biggest mistake after reading this (granted I probably should have done more research) but my question is this - why isn't this on the news/fair go/somekindofconsumershow?! Vodafone is offering this as a "ultra fast broadband" when it clearly is not - surely there has to be some legality in place here? Something needs to be done to let people know so they can stop from purchasing this service from them because if I had known this was such a huge issue I would have stayed a million miles away.

At the moment, not all nodes are affected and those that are are affected to a lesser or greater extent.

The best bet is to run some speed tests at various times over the next day or so and, if you find that the speed is nowhere near what is expected, I'd say you'd have good cause to cancel your contract with Vodafone without having to pay any break fees.

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#1533556 15-Apr-2016 13:54

r2b2:

helenback:

I am super p***sd because I just got cable today (in Miramar) and feel like Ive just made the biggest mistake after reading this (granted I probably should have done more research) but my question is this - why isn't this on the news/fair go/somekindofconsumershow?! Vodafone is offering this as a "ultra fast broadband" when it clearly is not - surely there has to be some legality in place here? Something needs to be done to let people know so they can stop from purchasing this service from them because if I had known this was such a huge issue I would have stayed a million miles away.

At the moment, not all nodes are affected and those that are are affected to a lesser or greater extent.

The best bet is to run some speed tests at various times over the next day or so and, if you find that the speed is nowhere near what is expected, I'd say you'd have good cause to cancel your contract with Vodafone without having to pay any break fees.

The critical time to test is in the evenings, because that's when "congestion" typically occurs - I suggest measuring at 7pm, 8pm, 9pm, and 10pm.

The following graph shows my hourly speeds on cable in Island Bay - note the "evening dip":

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Kodiack

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#1533564 15-Apr-2016 14:14

Downer was here to install some new wiring today since we have a new utility pole at the bottom of the property. It sounds like they're happier with the wiring and they seem to think that it may help with some of the extreme issues that we've been experiencing here. We'll see how things look around 9 pm. Personally, I don't have my hopes up.

Oh, and the connection continues to perform like trash on YouTube. I needed to wait more than 1.5 minutes for a video to finally start freaking playing.

DjShadow

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#1533688 15-Apr-2016 19:28

Almost prepared to say there has been a miracle! (wainuiomata)

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#1533690 15-Apr-2016 19:39

No miracles in Island Bay

cable 100/10 at 7:30pm:

Normal services have been resumed (unfortunately)

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DjShadow

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#1533691 15-Apr-2016 19:45

Shortland Street has finished so I guess everyone is jumping on Netflix

Kodiack

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#1533732 15-Apr-2016 20:57

I'm barely breaking 1 MB/s on Steam. It's going to take ~1.5 hours to download something that would take only ten minutes if I was actually achieving advertised speed.

We seriously need to stand together against Vodafone on this one. If what @ramboky said previously holds any water, then I'm even more disgusted with Vodafone than before for stringing us along, knowing fully well that they weren't anywhere near being able to deliver what they told us they would deliver.

Fortunately, as mentioned prior, broadband is being classified as our fourth utility. This is a good step forward, and hopefully eventually paves the way for legislation that prevents ISPs from ever falsely advertising their capabilities like this ever again. The congestion is happening sooner every night; it's becoming more extreme with each passing week; and it's continuing to piss us off. I started experiencing some congestion as early as ~5;15 pm today. Granted, it is the weekend, but this is just downright bloody absurd.

<EDIT>

This post took a while to type. Things have degraded even further since then. Yay 9 pm.

</EDIT>

I still believe that Vodafone is very much out of compliance with the Fair Trading Act. Even as we've ranted and complained about Vodafone's gross inability to resolve these congestion issues, Vodafone has continued adding more and more customers to their network while still billing it as UFB-equivalent, even though they're often unable to provide even one tenth of the bandwidth that they advertise.

Vodafone needs to have the book thrown at them for this rubbish. They cannot be allowed to continue advertising and selling services that they do not have the capacity to provide.

Hell, it even says this in very plain text, clear as day:

Advertised download or upload speeds should be realistic and consistently achievable by consumers.

This obviously couldn't be further from the truth with this company. Vodafone has remained either grossly negligent or maliciously indifferent. Either way, they need to be sent a message. We've been painstakingly strung along for months and there's still no resolution in sight for many of us.

We need to do more than just represent ourselves here. We need to represent the hundreds of people that are frustrated with their connection, but do not have the time or energy to go out of their way to do anything about it. People that have been continually frustrated with this issue should go to TDR and demand compensation. Vodafone obviously doesn't have the empathy that would drive them to proactively and fairly reimburse their customers that remained oh so loyal throughout this blunder.

Some of us were able to draw a winning hand by going on the offense and being rewarded for our efforts. Vodafone may be losing money from us individually, but on the whole they're still pocketing loads of money that they should not - quite frankly - be entitled to.

We would not tolerate such misleading advertising in virtually any other industry, and we certainly should not tolerate it here. Internet connectivity plays such an integral role in our lives and its importance simply cannot be understated. Broadband will be classified as a utility several years from now, and it's time that we started making the initial baby steps to treat it as such.

This weekend I am going to be taking some time to further research the laws, and I'd like to collaborate with other people that have been pushed beyond their breaking point out of frustration. If anyone here is interested in jointly investigating further options, please post that interest here or contact me directly via a message. We may not get anywhere at all, but at least we would be fighting for something. There are so many more people affected than this thread indicates. I've spoken with a good few dozen Vodafone cable subscribers, and each and every one of them has numerous horror stories.

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