Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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#1542400 26-Apr-2016 19:49

Currently there is a Vodafone tech on the phone to the mrs (and shes on the mobile to me)

They have made her plug the Cable modem directly into her laptop then do a speedtest, 6mb down 10mb up

Reboot Cable modem, same result

Then got her to triple check the wireless was disconnected

Then thinking we have a faulty Ethernet cable

Then recreated the cable modem profile - no improvement

Done another reboot - no improvement

r2b2

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#1542402 26-Apr-2016 19:51

DjShadow:
Currently there is a Vodafone tech on the phone to the mrs (and shes on the mobile to me)

They have made her plug the Cable modem directly into her laptop then do a speedtest, 6mb down 10mb up

Reboot Cable modem, same result

Then got her to triple check the wireless was disconnected

Then thinking we have a faulty Ethernet cable

Then recreated the cable modem profile - no improvement

Done another reboot - no improvement

Vodafone "tech" - aka some lowly paid person sitting in a call centre reading from a script?

freitasm

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#1542403 26-Apr-2016 19:51

It's beyond a joke. These folks should know by now the service is FUBAR.

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#1542406 26-Apr-2016 19:58

mdf:

<snip> Most people would think this meant fibre (which isn't coming for years, sunshine). <snip>

95% of non-technical people would think this meant fibre.

Agree that this is blatently misleading advertising.

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#1542407 26-Apr-2016 19:58

r2b2:
Nothing new here - they've been calling it ultra-fast broadband and even UFB for years. I'm guessing that the Commerce commission would have already done something about it if it was breaching things.

They're just blatantly leeching off of the good reputation of "UFB" with that advertising, though. The image alone made me think it was for fibre. If I received one of those in the mail without the Vodafone logo tacked on, I'd have thought fibre would have been available at the residence!

Vodafone is skirting a very fine line. Heck, I'm sure they've crossed the line. Their service performs abhorrently below advertised specs, and they're clinging to terminology that most people will associate only with fibre. I cannot imagine that any ISPs are happy with Vodafone labelling a sometimes-worse-than-ADSL2+ connection as "ultra-fast broadband". With that sort of advertising, Vodafone's dragging everyone else down with them.

If this can't be found to be a breach of the Fair Trading Act, then I don't know what the bloody hell can!

DjShadow

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#1542408 26-Apr-2016 20:01

Yep Tech as in helpdesk person going off a script.

They only have one last thing to try and that is to give us a new Static IP address and see if that sorts the issue, the mrs wasn't comfortable changing the router so going to wait till a time when I am available on thursday to try it. Thing is a few months back our static IP disappeared somehow so ended up with a new one, there was no notable change in performance when this happened so I'm not expecting any positive outcomes here.

gbwelly

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#1542409 26-Apr-2016 20:01

DjShadow:

Currently there is a Vodafone tech on the phone to the mrs (and shes on the mobile to me)

They have made her plug the Cable modem directly into her laptop then do a speedtest, 6mb down 10mb up

Reboot Cable modem, same result

Then got her to triple check the wireless was disconnected

Then thinking we have a faulty Ethernet cable

Then recreated the cable modem profile - no improvement

Done another reboot - no improvement

Yep, I tried to get them to generate a ticket for me just now too. They wouldn't unless I played the stupid game and plugged directly into the modem. Declined to do so and gave up. Vodafone 1. gbwelly 0

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#1542412 26-Apr-2016 20:06

r2b2:
DjShadow:

Currently there is a Vodafone tech on the phone to the mrs (and shes on the mobile to me)

They have made her plug the Cable modem directly into her laptop then do a speedtest, 6mb down 10mb up

Reboot Cable modem, same result

Then got her to triple check the wireless was disconnected

Then thinking we have a faulty Ethernet cable

Then recreated the cable modem profile - no improvement

Done another reboot - no improvement

Vodafone "tech" - aka some lowly paid person sitting in a call centre reading from a script?

They must have changed things from when I worked at (Telstra Clear) Faults - no scripts back then. I wonder if you were talking to someone local or someone overseas?

As to that "UFB" flyer, what a load of crap. Like I said a few pages back - they should sort out their existing issues first, then start chasing new customers for all and sundry, sure. I'm waiting for the day they knock on my door and tell me I can get fibre. I've had a flyer in the mail too. I daresay the door-to-door sales visit isn't too far away. I'm looking forward to that.

ramboky

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#1542413 26-Apr-2016 20:06

@mdf Vodafone sales seem to be completely unaware of the issues in Island Bay. Try calling the sales team on the number you were given and ask, they'll happily tell you there are no known issues. Outside this thread there is very little acknowledgement of any issues at all and certainly none in public. This whole congestion problem is being managed solely with regard to Vodafone's bottom line and with no regard for its existing customers.

Fingers crossed for my VDSL upgrade tomorrow. The sooner I can stop doing business with Vodafone the better.

mdf

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#1542416 26-Apr-2016 20:12

I believe I've worked it out. Vodafone clearly subscribes to the "three stooges" school of network management. If you shove enough customers in one end of the network pipe, then while the ones in the middle get congested, the ones at the other end shoot out at lightning speed. Ultrafast is is!

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#1542420 26-Apr-2016 20:22

There is something odd going on as I am getting OK speeds on WHK

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#1542426 26-Apr-2016 20:38

Island Bay, cable 100/10, node WHK, 8:30pm:

The night is yet young

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#1542434 26-Apr-2016 20:52

Here's tonight's daily dose of Ultra-Fast Broadband.

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#1542477 26-Apr-2016 22:34

This is what doesnt make sense to me

I'm on WWH, i get this off the speedtest

I've been running 10 minute samples on download speed since around the 14th of this month, ping to a random bit of the vodafone network to record response time, packet loss and jitter.

At the same time vodafone speed test is telling me i'm getting almost line rate my own speed test (which kicks off around 12 downloads from multiple servers located in NZ and overseas and calculates the speed over 10 seconds) Shows between 38.7 - 72.8mb/s

The jitter response time and packet loss has been going crazy since around 9:30pm on the 23rd. i was static around 20ms up until then with zero packet loss and jitter around 1-5ms now its more like 200ms, 20+% packet loss and 150+ms jitter

Its bizzare.

gbwelly

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#1542749 27-Apr-2016 13:22

Now JohnR has packed it in, Dylan has left, are there any Vodafone employees left here? Perhaps @Demeter maybe?

The reason I ask is I would like to open a ticket for the congestion on my node, purely to ensure visibility to Vodafone. Given how many months it took to get it resolved last time I would like to get my node back on the radar ASAP.

As mentioned earlier in the thread, the 1st level support are unwilling to open a ticket without first doing the replace your ethernet cable/reinstall windows/restart your cable modem/sniff the couch/try a macbook/ turn your wifi off/etc ritual.

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