Mike H reading between the lines of your earlier post, are you telling us that Vodafone have ignored customer feedback until now! sorry question has to be asked....

I wouldn't be surprised if they have as everyone I spoke to appeared to be hearing the congestion issue stories for the first time.

Right now, it would be good to get this new info as well. Based on first and second hand feedback from people at vodafone I have dealt with, there is no work planned that they are aware of. 

kornflake:

 

Mike H reading between the lines of your earlier post, are you telling us that Vodafone have ignored customer feedback until now! sorry question has to be asked....

 

I don't think this was the case all the way. I personally spoke to a couple of the network engineers working on this around September/October last year. It may be that help desk doesn't know about it. It may be that management ignores the elephant in the room but I think the folks working the network were well aware of things not working well.

Nish:

 

Right now, it would be good to get this new info as well. Based on first and second hand feedback from people at vodafone I have dealt with, there is no work planned that they are aware of. 

 

Interesting because I heard that things are being worked on - including changes that happened this week.

Nish:

 

Right now, it would be good to get this new info as well. Based on first and second hand feedback from people at vodafone I have dealt with, there is no work planned that they are aware of. 

 

It is unusual for first and even second-level support staff to know what you are asking. That is why I doubt that you have spoken with anyone who would be expected to know what is going on. 

In the distant past, on Telstra Clear cable, I had to talk with third-level support (someone technical) to get any clarity about what is going on behind the scenes, and they often had to ask someone else.

@Hammerer The reason this thread is full of speculation is because of the absolutely abysmal communication from Vodafone. 

This thread is also full of very information directly from those who are managing this debacle within Vodafone. Hardly uninformed.

ramboky:

 

@Hammerer The reason this thread is full of speculation is because of the absolutely abysmal communication from Vodafone. 

 

I'm not saying that the current situation is OK or that the reasons for not providing that information are reasonable for us consumers. I am speaking against cynical accusation and attributing motives and explanations based on speculation.

There are many reasons why internal plans are not widely publicised including legal and contractual restrictions, e.g. stock exchange rules.

We cannot even assume that there is one position on this within Vodafone. A unitary response probably doesn't exist.

A lot of the comments seem to be based on the view that we will get a clearer picture the more we complain and accuse, the more outrageous our speculation, or the more righteous our indignation. To date that hasn't really worked in all 170+ pages of this topic.

ramboky:

 

This thread is also full of very information directly from those who are managing this debacle within Vodafone [my emphasis]. Hardly uninformed.

 

I haven't seen anything like this.

For a start, I doubt that @MikeHales, like @JohnR, has been  managing this. Are they in charge of network design and development?

Hammerer:

 

ramboky:

 

@Hammerer The reason this thread is full of speculation is because of the absolutely abysmal communication from Vodafone. 

 

 

 

 

A lot of the comments seem to be based on the view that we will get a clearer picture the more we complain and accuse, the more outrageous our speculation, or the more righteous our indignation. To date that hasn't really worked in all 170+ pages of this topic.

 

People are complaining because they've been led to believe a solution to cable congestion was imminent, when it was not. They were mislead and have a right to complain, just as Vodafone have the right to respond. They have a right to speculate in the absence of coherent, honest communication from Vodafone. Are you aware you're speculating in much the same way you're accusing others of?

Hammerer:

ramboky:

 

This thread is also full of very information directly from those who are managing this debacle within Vodafone [my emphasis]. Hardly uninformed.

 

 

I haven't seen anything like this.

 

For a start, I doubt that @MikeHales, like @JohnR, has been  managing this. Are they in charge of network design and development?

 

John  R was speaking directly to the project manager of the upgrade work, I'm not sure how much closer to the source you can get.
Where I have made a statement of fact I have confirmed with Vodafone staff who are in a position to know.

This thread is as much a place to vent as it is a source of information. As long as people abide by the community guidelines, let them speculate and blow off a little steam.

Customer feedback certainly not ignored but i suspect that wasn't a serious question ;)

I don't design networks but I know the folks who do, hence happy to relay info as and when I get it.

It's only 5:30, and things are already getting bad here. YouTube videos are again taking ages to start playing too.

http://beta.speedtest.net/result/5339859213

ramboky:

 

Hammerer:

 

ramboky:

 

@Hammerer The reason this thread is full of speculation is because of the absolutely abysmal communication from Vodafone. 

 

 

I'm not saying that the current situation is OK or that the reasons for not providing that information are reasonable for us consumers. I am speaking against cynical accusation and attributing motives and explanations based on speculation.

 

There are many reasons why internal plans are not widely publicised including legal and contractual restrictions, e.g. stock exchange rules.

 

We cannot even assume that there is one position on this within Vodafone. A unitary response probably doesn't exist.

 

A lot of the comments seem to be based on the view that we will get a clearer picture the more we complain and accuse, the more outrageous our speculation, or the more righteous our indignation. To date that hasn't really worked in all 170+ pages of this topic.

 

 

People are complaining because they've been led to believe a solution to cable congestion was imminent, when it was not. They were mislead and have a right to complain, just as Vodafone have the right to respond. They have a right to speculate in the absence of coherent, honest communication from Vodafone. Are you aware you're speculating in much the same way you're accusing others of?

 

@ramboky, it would help if you didn't remove the parts of my response that address your last paragraph.

I don't have a problem with complaining or speculating. I take issue with attributing negative motivations to Vodafone staff based on very weak source information.

I was also pointing out some common reasons why such speculation is likely to be awry.

ramboky:

 

Hammerer:

ramboky:

 

This thread is also full of very information directly from those who are managing this debacle within Vodafone [my emphasis]. Hardly uninformed.

 

 

I haven't seen anything like this.

 

...

 

 

John  R was speaking directly to the project manager of the upgrade work, I'm not sure how much closer to the source you can get.

@ramboky, as you say, not "directly".

Also, JohnR is not here now and I understand he left because he was attracting flak because he was the messenger. He was also repeatedly asked to make commitments for activities he did not directly control or manage in any way.

Hammerer:

 

 

 

@ramboky, as you say, not "directly".

 

Directly from the project manager. I've seen the communications myself and I've spoken to Vodafone staff myself. Directly.

Things looking ok here - Island Bay 50/2 via ethernet. Latency a little wobbly.

Prob the worst middle of the day result I've seen