Krapi Cable Congestion?

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#1559608 25-May-2016 19:55

Take the 3-step-check

Step 2:

Before TDR can help you need to make a formal complaint to your telecommunications company, giving them the opportunity to resolve your problem.

If you and your telecommunications company can't agree, and the dispute is deadlocked
OR
its been more than six weeks since you complained and the issue still isn't resolved
OR
you aren't happy with the solution, then TDR may be able to help.

Sideface

Kodiack

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#1559611 25-May-2016 20:00

freitasm:

Iwonder what would be needed for the ComCom to take Vodafone to courts on the HFC problems as they've done with the Red plans overcharging.

This is something that I'm very much wanting to investigate, and I do have a lot of documents that I would like to include in an official complaint to the Commerce Commission. I tried gauging interesting from other affected customers before, but only got lukewarm reception at best.

We need to collectively put forward some effort if we want to see this properly resolved, preferably with Vodafone retroactively compensating customers.

Oh, and tonight's bad too. Only 8 pm. :(

Jase2985

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#1559622 25-May-2016 20:15

i dont think the TDR will be able to put enough pressure on vodafone to either compensate customers, force them to stop signing new customers or fix the issue.

they are good if you dont want to pay your bill or if you want to try get out of a contract though.

Kodiack

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#1559624 25-May-2016 20:19

Jase2985:

i dont think the TDR will be able to put enough pressure on vodafone to either compensate customers, force them to stop signing new customers or fix the issue.

they are good if you dont want to pay your bill or if you want to try get out of a contract though.

TDR != Commerce Commission

gbwelly

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#1559638 25-May-2016 20:31

MikeHales: Lol. Not worried, should have more news in a few days. Been sharing data from posters here with network team.

few ‎(comparative fewer, superlative fewest)
1.(preceded by another determiner) An indefinite, but usually small, number of.

I guess indefinite is more applicable with Vodafone.

ramboky

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#1559668 25-May-2016 20:48

gbwelly:
MikeHales: Lol. Not worried, should have more news in a few days. Been sharing data from posters here with network team.

few ‎(comparative fewer, superlative fewest)
1.(preceded by another determiner) An indefinite, but usually small, number of.

I guess indefinite is more applicable with Vodafone.

A few days is rapidly becoming a few weeks and so far there's been no information whatsoever.

And I'm not sure what the deal is with taking "data" to the network team either. The network team are already very aware of the issues here, they've supposedly been working on them for over a year. What new information could they possibly be gleaning from this thread?

Excuse my scepticism, but it's hard not to get the feeling this is just more lip service to keep customers hanging on.

Jase2985

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#1559674 25-May-2016 20:57

Kodiack:

Jase2985:

i dont think the TDR will be able to put enough pressure on vodafone to either compensate customers, force them to stop signing new customers or fix the issue.

they are good if you dont want to pay your bill or if you want to try get out of a contract though.

TDR != Commerce Commission

!= ???

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freitasm

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#1559678 25-May-2016 21:00

!= means "not equal"

Kodiack

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#1559679 25-May-2016 21:02

Jase2985:

!= ???

The Commerce Commission is a different entity than Telecommunications Dispute Resolution. ComCom can dish out hefty fines and enforce regulations, whereas TDR is generally there to help individuals when their ISP wasn't able to satisfactorily resolve an issue for them.

Jase2985

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#1559701 25-May-2016 21:14

Kodiack:

Jase2985:

!= ???

The Commerce Commission is a different entity than Telecommunications Dispute Resolution. ComCom can dish out hefty fines and enforce regulations, whereas TDR is generally there to help individuals when their ISP wasn't able to satisfactorily resolve an issue for them.

think you need to read the post again. i never said they were the same. i said they can help to to not have to pay for your service or get out of paying a break fee.

kornflake

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#1559735 25-May-2016 22:44

Anyone one here got an in with mainstream media? Has the grace period come to an end for Vodafone? I am sure there are plenty of folk on cable that don't know any better and are quietly angry, would be good to get stanners on the prime time news re the Krapi cable issue in the hope it speeds up a fix.

DjShadow

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#1559741 25-May-2016 23:07

Fair go usually gets a reaction

Ipv89

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#1559773 26-May-2016 07:11

kornflake: Anyone one here got an in with mainstream media? Has the grace period come to an end for Vodafone? I am sure there are plenty of folk on cable that don't know any better and are quietly angry, would be good to get stanners on the prime time news re the Krapi cable issue in the hope it speeds up a fix.

Unfortunately I do not think the media will be much help. At best they would run one story and it would more then likely be left at that.

The best thing people can do is vote with their wallets and leave Vodafone (if they can), or lay a formal complaint.

Vodafone are dealing with this in the worst way possible, from my experience people will be a lot happier if the fault is acknowledged and the steps taken to resolve the fault are communicated. For example they can maintain some kind or blog/forum post on their website and detail what they are doing to fix the issue even if attempts fail. I would much rather see something like

Update #1 - Technicians have upgraded (x), this has only slightly relieved congestion and has not achieved the expected results.

Next Steps - Network team are reviewing the QOS rules.

Update 2# QOS rules have been reviewed and slightly changed, this has given the nodes (X) & (X) up to 5% improvement.

Next Steps - Bla Bla Bla

This way they would have a higher chance of satisfying their customers. Communication is key.

Ethinolicbob

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#1559789 26-May-2016 08:41

I decided to start playing an online game but could not keep a stable connection in the evenings (it was only Minecraft)

Put in a search into google and I find I'm not the only one who has been getting fed up with the wellington cable.

I'll do a speed test this afternoon but I am fairly certain it will have a similar result. Cannot wait for fibre in Ngaio

gbwelly

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#1559795 26-May-2016 08:46

Ipv89:

kornflake: Anyone one here got an in with mainstream media? Has the grace period come to an end for Vodafone? I am sure there are plenty of folk on cable that don't know any better and are quietly angry, would be good to get stanners on the prime time news re the Krapi cable issue in the hope it speeds up a fix.

Unfortunately I do not think the media will be much help. At best they would run one story and it would more then likely be left at that.

The best thing people can do is vote with their wallets and leave Vodafone (if they can), or lay a formal complaint.

Vodafone are dealing with this in the worst way possible, from my experience people will be a lot happier if the fault is acknowledged and the steps taken to resolve the fault are communicated. For example they can maintain some kind or blog/forum post on their website and detail what they are doing to fix the issue even if attempts fail. I would much rather see something like

Update #1 - Technicians have upgraded (x), this has only slightly relieved congestion and has not achieved the expected results.

Next Steps - Network team are reviewing the QOS rules.

Update 2# QOS rules have been reviewed and slightly changed, this has given the nodes (X) & (X) up to 5% improvement.

Next Steps - Bla Bla Bla

This way they would have a higher chance of satisfying their customers. Communication is key.

I like the book-end nature of this post, being so similar to a post I made on page 1 of this thread.

With the departure of Dylan, Vodafone are exactly back where they started a year ago with regards to Communication.

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