Experiencing Slow Broadband speed. Vodafone says its "normal"

Forums › One NZ (including Farmside) › Experiencing Slow Broadband speed. Vodafone says its "normal"

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techmeister

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#608113 12-Apr-2012 07:43

Genfres: Johnr: Automatic DNS settings through the Vodafone Router. Router says DNS server is 203.109.129.67.
The problem with webpages occurs at random, about 2/5 webpages fail to load first time. Typically refresh fixes, sometimes doesn't.

Heres a traceroute, just in case you wanted one.
Tracing route to google.com [74.125.237.38]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 33 ms 28 ms 59 ms be2-100.bras1ldv.akl.vf.net.nz.129.109.203.in-ad
dr.arpa [203.109.129.45]
3 63 ms 26 ms 27 ms be5-100.ppnzldv01.akl.vf.net.nz.129.109.203.in-a
ddr.arpa [203.109.129.46]
4 28 ms 27 ms 27 ms be8.ppnzldv01.akl.vf.net.nz [203.109.180.241]
5 27 ms 26 ms 27 ms be8.ppnzldv01.akl.vf.net.nz [203.109.180.241]
6 51 ms 53 ms 52 ms ggl-router.syd.vf.net.nz.130.109.203.in-addr.arp
a [203.109.130.2]
7 53 ms 52 ms 51 ms 66.249.95.232
8 53 ms 51 ms 52 ms 72.14.237.51
9 51 ms 87 ms 51 ms syd01s05-in-f6.1e100.net [74.125.237.38]

Trace complete.

Techmeister: At the old address I was getting similar speeds to yourself. I suspect it is the internally wiring, I am now wondering how likely I can get the landlord to cover the wiring expenses.

Continuing on the modem idea, an incorrect MTU setting in the modem can cause random web pages not loading, seem s like a DNS issue but it's not.
While were are on the subject of ping traces, I have quite a few customers on Vodafone where I live, why it is that Vodafone's pings are always so much higher than other ISP's and it is always that first hop to Vodafone typically 50ms and above, all other ISP's are 20ms or under, mine is 16ms (Slingshot)same exchange. I have a lower ping to Australia than some of the Vodafone customers have to Vodafone.
Just wonder if somebody could shed some light on it (sorry to high jack your post)

sbiddle

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#608119 12-Apr-2012 08:18

The first DSL hop will always depend on your interleaving settings. The default (high) interleaving will add 16ms vs having interleaving turned off on a Chorus DSL connection.

Jaxar

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#608158 12-Apr-2012 11:27

All Fixed line Vodafone customers can request to have interleaving turned off. For Red Network customers it takes under 20 minutes to change usually just a couple of minutes. For customers on the wholesale network it can take a couple of days to change as a request needs to be submitted to Chorus wholesale.

Turning it off is not always a good idea.

Please note: I have a professional bias towards Vodafone.

Genfres

47 posts

Geek

#608181 12-Apr-2012 12:12

johnr: What is the second DNS server?

I dont know. The Computer is set to "Obtain DNS server address automatically"
As stated above, I am using a vodafone modem provided and it only states one DNS server. It must be a DNS server through vodafone.

I will contact vodafone when I have a spare hour and talk about interleaving.

johnr

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#608189 12-Apr-2012 12:24

Genfres:
johnr: What is the second DNS server?

I dont know. The Computer is set to "Obtain DNS server address automatically"
As stated above, I am using a vodafone modem provided and it only states one DNS server. It must be a DNS server through vodafone.

I will contact vodafone when I have a spare hour and talk about interleaving.?

Here are the DNS settings you should be able to add both of them

DNS1: 203.109.129.67
DNS2: 203.109.129.68

techmeister

310 posts

Ultimate Geek
+1 received by user: 22

#608195 12-Apr-2012 12:38

sbiddle: The first DSL hop will always depend on your interleaving settings. The default (high) interleaving will add 16ms vs having interleaving turned off on a Chorus DSL connection.

On one of my customers on Vodafone I got Vodafone to turn off interleaving and it made no difference at all, which I remember surprised me.
Even with interleaving on with other ISP's connections I never get 50ms + on the first hop.

Lego

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techmeister

310 posts

Ultimate Geek
+1 received by user: 22

#608201 12-Apr-2012 12:51

Genfres:
johnr: What is the second DNS server?

I dont know. The Computer is set to "Obtain DNS server address automatically"
As stated above, I am using a vodafone modem provided and it only states one DNS server. It must be a DNS server through vodafone.

I will contact vodafone when I have a spare hour and talk about interleaving.

Interleaving will not speed up your connection only make it more stable so might pay to leave it on at this stage, once you have sorted the speed issue out you can maybe turn it off.

If your modem is set to get DNS server automatically which will default then there should be no issues with getting the wrong DNS server.

You could do a factory restore on the router just to be sure all settings are correct, I would think a Vodafone modem should be plug and play so should just go again.

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