anyone else experiencing this on bestmate?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › anyone else experiencing this on bestmate?

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388 posts

Ultimate Geek

#51836 10-Nov-2006 10:45

I tried to call them this morning around 10 and no one would answer, would the call centre be flooding with calls or something? I was holding on for about 5-10 mins and I got impatient and hung up

johnr

19282 posts

Uber Geek
Inactive user

#51837 10-Nov-2006 10:49

patrickstarr: I tried to call them this morning around 10 and no one would answer, would the call centre be flooding with calls or something? I was holding on for about 5-10 mins and I got impatient and hung up

What make and model phone are you using please

patrickstarr

388 posts

Ultimate Geek

#51838 10-Nov-2006 10:50

I use a Motorola V1050

johnr

19282 posts

Uber Geek
Inactive user

#51839 10-Nov-2006 10:54

check in messages settings under Email that the phone is not set to check for email at certain time frames

patrickstarr

388 posts

Ultimate Geek

#51840 10-Nov-2006 10:59

it says:
Account Settings
ISP settings
Notifications
Check new messages
Hide fields
Auto signature.

Is that where I am supposed to be? its in Email Msg Setup

johnr

19282 posts

Uber Geek
Inactive user

#51841 10-Nov-2006 11:04

Check new messages

Should be on NO if you don't want the email client checking for new message which will take credit

patrickstarr

388 posts

Ultimate Geek

#51842 10-Nov-2006 11:09

I've clicked no, although I haven't got any e-mail setup for my phone.

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johnr

19282 posts

Uber Geek
Inactive user

#51843 10-Nov-2006 11:10

What was it before hand

patrickstarr

388 posts

Ultimate Geek

#51844 10-Nov-2006 11:12

it was on yes (for notifications)

johnr

19282 posts

Uber Geek
Inactive user

#51845 10-Nov-2006 11:14

patrickstarr: it was on yes (for notifications)

For check new messages I have not spoken about notifications option

patrickstarr

388 posts

Ultimate Geek

#51846 10-Nov-2006 11:17

oh yeah I meant Check new messages, it was on yes but I changed it to no

johnr

19282 posts

Uber Geek
Inactive user

#51847 10-Nov-2006 11:20

In check new messages it would not say " Yes " but a time frame like 30 min 60 min and so on

If this option is turned on this will use credit as the handset is starting a packet data session

patrickstarr

388 posts

Ultimate Geek

#51848 10-Nov-2006 11:26

it was in chek new messages, but the weird thing is, is that I didn't start getting billed for the updates since I signedup for bestmate. when I was on prepaid all I didn't pay for that or whatever I was paying for. The option is still now on no.

johnr

19282 posts

Uber Geek
Inactive user

#51849 10-Nov-2006 11:29

That means the setting has just been changed bestmate has nothing to do with it

Make sure check new messages is set to NO or OFF!!

and thats your issue fixed

patrickstarr

388 posts

Ultimate Geek

#51850 10-Nov-2006 11:32

yep its off thanks :) so does that mean that when that option was on it ate all of my $6-7.00??

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