[TelstraClear] TCL upgrades - is 10meg actually 10meg?

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#53177 22-Nov-2006 08:24

Called up TCL first thing this morning and got it sorted, apparently my provisional speed was set at lower. Now it's all corrected and it is set at 10Mbits up/down. Always nice to have something sorted within 16mins (after the 3rd call) and a nice helpdesk lady got this done for me. I can get through my day not sounded grumpy now! YAY!

p/s: While was waiting for modem to reboot back on, I asked about the Wellington TCL network power outage, some parts still running off batteries. Good luck hope that all sorted soon.

I will speedtest tonight again, at the moment i'm getting 4.5 Mbits down and 2Mbits up.

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#53203 22-Nov-2006 12:20

chiefie: Called up TCL first thing this morning and got it sorted, apparently my provisional speed was set at lower. Now it's all corrected and it is set at 10Mbits up/down.

Upstream is still only 2Mbps max on the 10Mbps plan.

chiefie

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#53230 22-Nov-2006 14:53

sbiddle: Upstream is still only 2Mbps max on the 10Mbps plan.

Yes i know that. I'm not concern with the upstream speed, even if it is set at 10Mbits provisionally. However I am wondering whether the network speed in my area here is limited to 4Mbit? or is it really busy during these hours (8am till 3pm now)... or is digital tv, 2x phone lines, affecting my cable internet connection speed?

Would be good to hear from some Suva St residents who are on 10Mbits lightspeed connection please.

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#53290 22-Nov-2006 21:44

Oh somehow, I don't think my neighbourhood network line speed can't get any faster than 4Mbit. :-(

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#53617 25-Nov-2006 14:52

Hi chiefie

Your line is capable of carrying a 1gigfeed from what I understand. When I was having all my issues acouple of years ago I was on the 10mbit plan. They had suitcases of gear brought in from Australia and had them set up in my house for about 2 weeks trying to find out the problem with the line. When they had this gear set up they opened up the line to it's max capacity, which was 1gbit if I remember correctly. And only after they changed the router tables in their cisco routers did it work properly. Gosh it was great, the only problem was, when they took away the gear they took away the new speeds and the open cap I enjoyed for that two week period. (I live in Christchurch as well but was more towards the Central City)

I have been trying to find some archived email for you to pass on the name of a very good tech who works for them. He was a Korean gentleman and he surely is a credit to Telstra Clear. He works at the coal face so to speak and it was through his perseverance that we sorted the problem. He has a lot of knowledge about cable and the workings of it. I would carry ondiscussing the problem with themuntil you do get the speed you are paying for.

One thing I did find difficult is actually finding a site that will provide a speed that even comes close to 10mbit. It used to take 4-5 simultaneous downloads to reach those speeds.

Orcon used to do it, but not anymore as did Telecom

Hereis animage I took at the time of testing that shows it can be done!

I will continue in my quest for finding his email/contact details for you. He still works there as I saw him in the last month hovering around his Telstra van

Here is a link to a 386meg file on xtra that you may be able to use for speed testing purposes. I just came close to maxing out my 7.6 mbit ihug connection on it (good on ya ihug)

ftp://ftp.jetstreamgames.co.nz/pub/speed/WCGNZ2004CZPreliminariesMovie.rar

chiefie

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#53663 26-Nov-2006 10:25

Thanks CJMCHCH

Looking forward to hear from you more. Hopefully I can get TCL to get this sorted out, as it clearly has something not going right here. I am sure the line is capable of 10Mbits... must be a leak somewhere in the tube...

This is the screenshot of that download that you pointed to me to try the speed from/on:

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#53667 26-Nov-2006 10:47

I am on a 10Mbps connection in Johnsonville, and now I am not impressed... I am getting less than IHUG 7.6 Mbps connection!

Still, 100% more than chiefie's 10 Mbps connection in Christchurch...

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#53681 26-Nov-2006 14:40

freitasm: I am on a 10Mbps connection in Johnsonville, and now I am not impressed... I am getting less than IHUG 7.6 Mbps connection!

Still, 100% more than chiefie's 10 Mbps connection in Christchurch...

That's a good enough speed, the image I posted was one of mine when I had a 10mbit connection on cable, to show that cable in ChCh can, and should, attain tose speeds. The one I did yesterday with ihug was about 650k's.

Todays test using TelstraClear's adsl service is 720k's

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#53682 26-Nov-2006 14:41

Hmmm. I thought your screenshot was for the DSL connection, not the cable. It's all good then...

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#53742 26-Nov-2006 20:48

chiefie: Thanks CJMCHCH

Looking forward to hear from you more. Hopefully I can get TCL to get this sorted out, as it clearly has something not going right here. I am sure the line is capable of 10Mbits... must be a leak somewhere in the tube...

This is the screenshot of that download that you pointed to me to try the speed from/on:

Um, thats the EXACT (or close) number I got on "10 meg" in Brooklyn. Ended up cancelling it and went back to 4meg....

Grrrrr.

:)

Nic Wise - fastchicken.co.nz

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#54974 8-Dec-2006 09:24

Requested the speed upgrade yesterday, primarily because I was going over my 20G limit to the point where the additional charges were going to reach what it would cost me for 10Mbs/40G. The billing change was immediate - went online to check and I had options to check both my former (not cancelled) and new plan. However no speed difference last night and nothing today (power cycled the modem). Guess will have to call when I get home since I can't power cycle the modem remotely :-)

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#54998 8-Dec-2006 14:36

All these speeds are PIR, I fail to see how consumers can be disappointed when their speeds do not meet the PIR speeds?

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#55008 8-Dec-2006 15:35

Fraktul: All these speeds are PIR, I fail to see how consumers can be disappointed when their speeds do not meet the PIR speeds?

PIR = projected information rate? ie the theoretical maximum? Like DSL is 8meg, but only if you are 10m from the exchange?

Remember we are not talking about DSL here. this is cable country. A 10meg connection is actually a 10 meg connection - or rather, it should be atleast somewhat quicker than a 4 meg one. Cable doesn't degrade over distance like DSL does - thats what those little things up on the poles are for.

I accept that at _times_, eg during the evening, I'd not get 10meg. No problems there. But in the morning? And at a consistent _capped_ rate? It's not like it's 5.5meg sometimes, 8.5 others, and 2.5 others. It was 4.0. All the time. Since I've switched back to 4meg/2meg, it's now 4.0. ALL THE TIME. See the pattern?

So, at a totally offpeak time (10am), I would expect to be able to push a 10meg connection to atleast 8meg (800+K bytes per second) if I was using a variety of sources at the same time (eg microsoft, apple and a few others). Hell, microsoft use Akami, which is hosted AT TELSTRA, so I'd expect full bandwidth from there. It's a whole, um, 3 router hops from my firewall.

But it was 4.0 meg, regardless of which plan (10meg or 4meg).

I'd also expect the Telstra techo's to be able to push it to 10meg, or close to it. But, at the time I started this, noone could. 4meg, all the way.

Anyway... I'll go back to being Jetlagged..... :) Atleast I'm not on DSL.... :)

Nic Wise - fastchicken.co.nz

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#55014 8-Dec-2006 15:45

With TCL's recent network upgrade in Wgtn the speeds have definately increased again quite considerably. If you do want 10Mbps it might be worth upgrading again because users are definately getting around 8.5Mbps + on the 10Mbps plan over the past week. If you can't get this at present there is either an issue with the provisioning of your account or a network issue somewhere.

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#55024 8-Dec-2006 16:59

Um, guys, you shouldn't be complaining about getting max speeds from your connections when bit to byte and IP overhead is taken into account.

Lets spell it out. 10 Mega bits per Second = 1.25 Mega Bytes per Second.

TCP/IP overhead is significant and the 10 Mbs rate is presumably a hard ceiling. You will never see 1.25 on your download monitor even with max MTU packets (lowest overhead possible). You will bounce off the ceiling anyway and the sender will throttle back below it.

Complaining about getting 1MBs...sheesh...

It would be nice if TC told us if they're talking Ethernet, or IP throughput though, and I have heard they've been throttling individual streams to 40K, but that doesn't seem to be true for your tests Mauricio.

Bruce

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