[TelstraClear] An example of substandard TelstraClear service... let's see how they go

Forums › One NZ (including Farmside) › [TelstraClear] An example of substandard TelstraClear service... let's see how they go

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#639415 12-Jun-2012 08:16

I don't know why you're wanting to do all these other things NOW, when it hasn't even been 24 hours since your last call with them.

timmmay

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#639418 12-Jun-2012 08:22

Yeah I should give them a chance to do what they said they'll do. After starting this thread I guess there's a better than even chance they'll call me.

jim.cox

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#639442 12-Jun-2012 09:06

> Good idea to email them, but how do you do that? Is there a customer service email?

I tried that once

they replied

and they told me to phone them ....

= .true.

=mjc=
.

floydbloke

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#639446 12-Jun-2012 09:13

DonGould: ... the warehouse, both of which are painful to get a credit from. Sure, you can pay at one of 10 checkouts in under 60 seconds, ...

I guess you don't shop at the Warehouse in Porirua then

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

freitasm

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#639463 12-Jun-2012 09:39

Sorry, I know the TCL help desk can be a bit stressing but... Your call was around 5pm - probably one of the busiest time of the day, followed by early morning and lunch time. Then you post here immediately without even have given them a chance to actually call back (if it happens or not is another story).

Come on folks. Both sides need to help to get things to level.

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TelstraClear

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#639483 12-Jun-2012 09:58

timmmay: This isn't sounding positive. Gary, if you're reading this, can you please tap someone on the shoulder to ensure case T6581818 is dealt with please, I'd appreciate it.

Hi Tim. I've asked the team to get this sorted for you. Please email me the best contact for you so we can confirm things when they're sorted.

Cheers, Gary

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TelstraClear

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#639485 12-Jun-2012 10:00

BigMal: About 6 months ago the cable fell again not right to the ground this time but it's hanging low, about 10-12 feet off the ground. I rung TC and after being on hold for about 45m they said they'd send someone immediately. They never did and the cable is still hanging low and I can't be arsed ringing them and going through the whole debacle again.

Anyway, sorry for the long post but TC are the worst and their call centre staff, in my experience, are a disgrace.

Hi BigMal. Can you please email me the location of the cable so I can get this sorted? Thanks, Gary

TelstraClear

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#639488 12-Jun-2012 10:08

timmmay: Good idea to email them, but how do you do that? Is there a customer service email?

Hi everyone,

You can use the 'Ask a question' tab on the 'My Stuff' tab in 'Online help':

https://telstraclear.custhelp.com/app/utils/login_form/redirect/account%252Foverview

This also records your 'Customer Zone' change request responses, as well the interactions you've had through the 'Ask a question' tab.

Cheers, Gary

timmmay

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#639496 12-Jun-2012 10:15

Thanks Gary, my details are in the call, I'm sure they'll sort it out.

timmmay

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#639619 12-Jun-2012 12:54

I just got a call from TC, and I'm impressed. They called when they said they would, though I think posting this thread may have helped a little as the guy mentioned he got an email to give me a call. If I need to change something else I won't post a thread, just to see how it goes without it.

The guy told me they'll turn off the cable channels on the date I requested, but that freeview channels will still be available, and that there won't be any charges or rental fees for equipment. That's better than I expected, since I don't have a TV aerial and my girlfriend may use them.

So to TC, well done, thanks, and a slightly shaky start turned into happy customer :)

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#639713 12-Jun-2012 15:04

timmmay: I just got a call from TC, and I'm impressed. They called when they said they would, though I think posting this thread may have helped a little as the guy mentioned he got an email to give me a call. If I need to change something else I won't post a thread, just to see how it goes without it.

The guy told me they'll turn off the cable channels on the date I requested, but that freeview channels will still be available, and that there won't be any charges or rental fees for equipment. That's better than I expected, since I don't have a TV aerial and my girlfriend may use them.

So to TC, well done, thanks, and a slightly shaky start turned into happy customer :)

Glad it's all sorted Tim.

Cheers, Gary