[WXC/VFX] World Exchange XNET unlimited plan throttled without warning as per there site rules

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] World Exchange XNET unlimited plan throttled without warning as per there site rules

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#55440 14-Dec-2006 08:57

....I want to download the entire Internet on a single month" argument...

Ted Stevens seems to be able to.

I just the other day got... an Internet was sent by my staff at 10 o'clock in the morning on Friday, I got it yesterday.... And again, the Internet is not something you just dump something on. It's not a big truck. It's a series of tubes. And if you don't understand those tubes can be filled and if they are filled, when you put your message in, it gets in line and it's going to be delayed by anyone that puts into that tube enormous amounts of material, enormous amounts of material

(This post was meant as a joke :) )

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tonyhughes

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#55447 14-Dec-2006 10:49

freitasm: "I want to download the entire Internet on a single month" argument...

Friend - "I want the internet - can you get it for me?"
Me - "Uhhhh.... the whole thing?"
Friend - "Well... like, um.... yeah.... I suppose. Is that a problem?"
Me - "Its gonna cost you, like, a *lot* of money"
Friend - "But I get to pay monthly aye....?"

Actual conversation a few weeks back. It continued for some time before he realised I was extracting the michael.

As a side note (getting back on topic), Dominoes sent me a voucher for unlimited $8.95 pickup pizzas. But I am completely positive (due to my firm grip on reality), that in fact there will be a limit.

If I ordered 2000 pizzas for a street party in town because I just won lotto and felt generous, I am sure that despite their offer of unlimited, they would say that that was too many. Could I then take them to court over that, because I had the money, the offer, and the commitment, but unlimited didnt exist? Nope. Because I would have been being unreasonable.

SteveR

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#55474 14-Dec-2006 16:04

Hi Keith,

Well many people have already gone down the path of telling you that what you think is acceptable & what is not so i won't bother with that..

but instead - how about a solution, for example we use a Orcon on the Vector fibre network http://www.orcon.net.nz/fibre/ where there are no data charges. ( its not guaranteed bandwidth but if you want that too you'll be paying even more ) just a monthly flat rate

if this would be more suited to your needs i would recommend calling them or any of the other ISP's and ask to talk to their business teams.. from memory its around the $400 per month & like most things in life you get what you pay for... right?

i can quite happily recommend this solution as its well worth the $$ for service received... i've also tried the DSL business offerings but they fell a little short in reliability when compared to fibre..

hope this helps.
Steve

keithholden

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#55578 15-Dec-2006 15:11

OK well I guess theres not many people who visit here that agree with what im saying..
How ever lets just say that none of you have used your connection the way mine has been used

How many teenagers do you have in the house???

Well I guess the only relevance to this is my previous expererice with unlimited plans
It first stated at IHUG SATELITE

download speed was 327kbs upload was dial up
It was and I quote Unlimted this lasted for a number of months before the saturation point of new connections
and then a 2gig limit was introduced. OK I said what do I do after the frist 2 hrs lol

Next came XTRA JETSTART 69.95per month and unlimited yes it was unlimited 128k each way = 16kbs each way
And yes it was for 8months untill limits were introduced

Neuron Net 128k unlimted plan the same as XTRA but sadly that was to go after speculation they were stealing bandwidth
who knows

next came ORCON 49.95 per month 256k/128k unlimted. again this was unlimted 80gigs of traffic a month for about 1 year
then changing of plans and by by unlimited.

Next came XNET with national unlimted and yes it was unlimted for 5 months then restrictions put in place.
wether they should have warned me first, Or wether they want to do away with all the unlimited plans that have been inplace
since the start I dont no.

Have any of you any clue as to how many people are using 80gigs per month on the internet???
Well the answer is millions
And 10s of thousands are in New Zealand.

As for the traffic shaping with still unlimted on a national level , Dial up is faster
My international which I pay for seems to be random

They have filters in place and the only way ive managed to get round them is by incripting the data.
I also could if I chose to use more data than in my previous months

And part of me is like stuff them ill go hard out untill they ban me and part of me is saying
well I better scale back the use of this connection.

There is one other way that ive found in my hunt for ways around filters

Without looking is there any rules as to how many home pcs can be hooked up to my WXC connetion??

Keith.

oh yeah forgot I had unlimted dial up and yep 7gig a month and that was on the crappy disconnet u randomly. It was the one with that blonde lady. snap maybe.??
Thanks for you guys input and I guess you all work at WXC hehe.

freitasm

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#55584 15-Dec-2006 15:42

keithholden: Have any of you any clue as to how many people are using 80gigs per month on the internet???
Well the answer is millions
And 10s of thousands are in New Zealand.

Let's say you don't need teenagers at home to reach 80GB/month.

I work from home. My full time job is reading (80%) and posting (20%). To this end I run my own Exchange server for e-mail and I have more than 500 RSS feeds being checked constantly (I run my own Newsgator Enterprise server).

We have four PCs here, plus a couple of Pocket PCs that I use throughout the day over Wi-Fi.

I downloaded about two Windows Vista images per month in the last 6 months.

Every night there's a 700MB backup from the Geekzone server being downloaded to my home server, automatically.

I am connected to TesltraClear 10Mbps plan, which according to some tests provides way more throughput than any DSL plan in New Zealand. And we struggle to use more than 50GB/month.

keithholden: Thanks for you guys input and I guess you all work at WXC hehe.

No, you are wrong on this. I work full time on Geekzone. It's my job. Others have their jobs. Simply because they disagree with your opinion it doesn't put them on any company's payroll.

This kind of statement was used before many times around here, and it's almost considered a personal offence.

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#55585 15-Dec-2006 16:07

You still can't seem to understand that you are still on an "unlimited" plan - all that is happening is that you are getting your traffic throttled because you are using far in excess of the average home user.

If you are unhappy then move - you may end up paying a lot more than what you are are at present but it's obvious the plan you are on is not suitable for your internet needs.

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#55587 15-Dec-2006 16:20

keithholden: How many teenagers do you have in the house???

We have 3 and they usually manage to stay within the 10GB data cap on our WxC plan. They do a lot of online gaming and quite significant amounts of downloading, yet 10GB is enough for them because they use it responsibly.

keithholden:
...this is my previous expererice with unlimited plans
It first stated at IHUG SATELITE
...Unlimted this lasted for a number of months

Next came XTRA JETSTART 69.95per month and unlimited...
And yes it was for 8months untill limits were introduced

next came ORCON 49.95 per month 256k/128k unlimted...
for about 1 year

Next came XNET with national unlimted...
it was unlimted for 5 months then restrictions put in place.

After all this time you should have got the idea that "Unlimited" plans will be abused by people like you who ruin it for everybody, so it is a waste of time even signing up for that type of plan.

keithholden: And part of me is like stuff them ill go hard out untill they ban me and part of me is saying
well I better scale back the use of this connection.

At least one part of you has finally got the right idea that "well I better scale back the use of this connection". Not before time!

keithholden: Thanks for you guys input and I guess you all work at WXC hehe.

No, I don't work for WxC or any ISP for that matter. I am however a happy customer of WxC and because they are 100% NZ owned, as well as genuinely nice people, I want to see them stay in business so I can continue to enjoy the services (XNET and VFX) that they provide. For this reason I don't blame WxC one bit for restricting the speed of your connection.

If you don't like XNET, then go to XTRA and enjoy the company of your fellow leechers on Go Large...

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#55593 15-Dec-2006 17:01

Hi Keith

I am not on there pay roll either

But I am impressed with the response they put on GZ and would be more than happy to use there service!!

I think you are getting bitter and twisted over nothing!! get out more go to beach there is more to life than the internet

John

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#55596 15-Dec-2006 17:10

johnr: there is more to life than the internet

LIES!!!!!!!!!!!!!!

j/k

I am a VFX customer, certainly not an employee (My current employer might not like that). I too am impressed with how they have embraced a forum where there customers arrived at the party before they did. I could rattle off at least 10 companies that regularly get talked about here, who dont have an official presence (either here, or on any forum, except the apparently spam and troll infested waters that are the iTalk forums)

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#55604 15-Dec-2006 20:25

maverick: Keith,

Thank you for the feedback we appreciate constructive comments either good or bad, you may feel hard done by and it is your right to express your comments and feelings in an open forum, as this is what it is here for.

We also have a commitment to our customers to give them the best service possible under our terms and conditions 98% of customers use the service and fit well within this with no issues, there are however a very small % that do breach these conditions and I'm sorry to say that at this stage based on your traffic type / Volume you do fit into that category, You may not like it but I'm afraid it does breach our policy and it is our right to action it the way we see fit , also contained in fair use policy.

We understand at times certain people may not like our policies but they are there to protect the majority of our customers and our company, the one thing about having some form of competition in NZ is that you do have choices if we are not meeting your individual, requirements other providers may do, whilst I also hate to lose customers of any type if we deem that you are in breach of our T's and C's then I'm afraid then that is just a commercial reality and you are free to use another provider.

Regards
Phillip Moore
Operations Manager
WorldxChange Communications

While I can see where world Exchange is coming from (and wouldn't mess with their operations team, as they all seem to be ex military :) I would have expected you to abide by your own T&C and given this chap a heads up before simply capping him.

We used Call Plus for a client because all their site to site VPN (Terminal Server/Printing) traffic was 'free', and the service was reliable. This resulted in Approx 20GB-30GB a month in free traffic. Everyone seemed to be happy, national traffic as I understood it was dirt cheap.

If I was to wake up one day, and find this clients connection was throttled without warning, it would have caused some serious grief to the client, and us the IT to scramble around to resolve somehow.

I feel your pain with Telecom bringing down the backhaul to 4GB (6GB) per connection before you pay stupid rates, but some punters simply don't read or care about wholesale USB bulletins :-)

Oh - I can't believe you guys can't figure out a number which is TOO MUCH for national traffic. Sort it out, otherwise it's a giant punt game, you can't tell me you don't know how much $/GB it costs, or your break even etc... Even Xtra is reasonable enough to give their customers some guidence.

Just glad your not watercare, and I used too much (but we can't tell you how much) water this month!

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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#55608 16-Dec-2006 00:58

exportgoldman:

We used Call Plus for a client because all their site to site VPN (Terminal Server/Printing) traffic was 'free', and the service was reliable. This resulted in Approx 20GB-30GB a month in free traffic. Everyone seemed to be happy, national traffic as I understood it was dirt cheap.

If I was to wake up one day, and find this clients connection was throttled without warning, it would have caused some serious grief to the client, and us the IT to scramble around to resolve somehow.

Just to clarify this as it's not been specified in the thread so far and I think it's quite important with your post, in the shaping pool, the only traffic that's given low priority is P2P, everything else is left alone, which in my opinion is a different situation to the one above. And I might add it's just given low priority there's no hard shaping on it and it's dependent on how much the others in the pool are using as to how much of the bandwidth you get. Quite a few of the people in the pool have moved onto the new plans and out of the pool since the pricing dropped last week so there's also less customers in the pool now than there were originally.

We did set a limit at which customers went into the pool but haven't widely published it to date as we've not been overly anal about putting people into the pool bang on any figure, however, we did look at the 50GB+ customers last month and most didn't go in until they got to nearly 60GB keeping in mind that this was national traffic only and didn't take into account the international traffic done (so some would have got to at least 70-80GB in total before going in the pool) and they were all users who consistently did _much_ larger amounts of traffic than 98-99% of the customer base.

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#55616 16-Dec-2006 07:40

Leaving aside the usual flame fest as to what constitutes acceptable broadband usage, I think this thread is a good example why providers should not market their broadband offerings as "unlimited", unless they are of course.

That word has an absolute definition that you cannot contract out of. Place limits on the service and... it's no longer unlimited like the headline advertising soliciting custom says.

Furthermore, if providers don't wish to have heavy users as customers, why then use terms like "unlimited" in their marketing which is guaranteed to attract people who will generate lots of traffic? Common sense should apply here.

Juha

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#55620 16-Dec-2006 08:31

Juha have you heard any recent stats from the various ISP's giving an approximate average monthy usage for broadband customers? I know we all kept getting told for a long time the average customer only used around 1GB per month but this would obviously be well under these days. If you do exclude the top 2% it would be interesting to know what the median usage now is, I would guess it's probably upwards of 5GB these days.

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#55623 16-Dec-2006 08:40

sbiddle: Juha have you heard any recent stats from the various ISP's giving an approximate average monthy usage for broadband customers? I know we all kept getting told for a long time the average customer only used around 1GB per month but this would obviously be well under these days. If you do exclude the top 2% it would be interesting to know what the median usage now is, I would guess it's probably upwards of 5GB these days.

Last time I asked was in April I think. ISPs with low-usage customers averaged around 7GB per month, whereas the ones with high volume users hit 12GB or more. I expect those figures will be substantially higher now. This was in conjunction with Telecom changing the monthly aggregate per user data cap to 4GB from 10GB on CUBS wholesale DSL.

I'm actually thinking that since there is no way any provider can supply unlimited connections, not a retail prices over shared bandwidth anyway, it would make sense to sell the service without monthly data caps, but metered at a low per MB price.

Juha

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#55626 16-Dec-2006 10:03

juha: I'm actually thinking that since there is no way any provider can supply unlimited connections, not a retail prices over shared bandwidth anyway, it would make sense to sell the service without monthly data caps, but metered at a low per MB price.

In a lot of ways PDQ is a far superior alternative for a large number of high use users due to the per MB charging. The 10GB packs for $11.95 represent good value for money for many people since they have no throttling. The problem is that most leachers only want to be paying $50 per month for their internet and Telecom's marketing of "unlimited" internet is a huge marketing tool vs per MB charging.

Due to P2P making up such a large chuck of interweb bandwidth these days throttling is happening everywhere in the world. If you don't want throttling then you're going to have to pay a premium for the privelidge of leaching free pirated movies and tv shows 24/7.

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