Lag Spikes - Vodafone dont seem to be able to help

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Lag Spikes - Vodafone dont seem to be able to help

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18 posts

Geek

#719734 19-Nov-2012 20:52

Your tech's have logged into my computer and the firmware has already been done.
Nearly a week ago now, Still no change.

johnr

19282 posts

Uber Geek
Inactive user

#719736 19-Nov-2012 20:55

RGoodall: Your tech's have logged into my computer and the firmware has already been done.
Nearly a week ago now, Still no change.

Your location?

Line stats from the modem?

RGoodall

18 posts

Geek

#719740 19-Nov-2012 20:57

My location is - Forrest Hill / Crown Hill , North Shore, Auckland

How would i get my line stats For you?

RGoodall

18 posts

Geek

#719743 19-Nov-2012 20:59

Characteristics of the current connectionStatus: Connected

ModulationType: ADSL2+
UpstreamDownstreamCurrRate(kbps)120014511MaxRate(kbps)120414697NoiseMargin(dB)7.16.2Attenuation(dB)30.514.6Power(dBm)12.219.7

Is this what your looking for?

johnr

19282 posts

Uber Geek
Inactive user

#719745 19-Nov-2012 21:00

RGoodall: My location is - Forrest Hill / Crown Hill , North Shore, Auckland

How would i get my line stats For you?

Funny you should say Forrest Hill and are you 100% sure the modem firmware was updated? I know of 2 other people in the area that had issues until the software was updated

Line stats are in the modem 192.168.1.1

user name = advanced
Password = advanced

RGoodall

18 posts

Geek

#719748 19-Nov-2012 21:04

BOX Summary
DSL Router DataProduct Name:EchoLife HG556aSerial Number:311041107033878Software Version:V100R001C12B037Bootloader (CFE) Version:d081.5003Wireless Driver Version:RT3062AP-2.2.5.0Time since startup:0 days
8 hours 10 minutes 40 seconds
Status of DSL ConnectionLine Rate - Upstream (Kbps):1200Line Rate - Downstream (Kbps):14511Status:ShowtimeRetrain Reason:0Channel:FASTAdsl sync cuts from last reboot:0Time from last ADSL Sync:0 days 8 hours 9 minutes 28 secondsLAN IP Address:192.168.1.1WAN IP Address:27.252.118.108Default Gateway:203.109.128.95Primary DNS Server:203.109.129.67Secondary DNS Server:203.109.129.68Date/Time:Mon Nov 19 21:03:50 2012

Is this it, Im copying and pasting it (sorry if it comes out funny).
Your tech logged into my computer and upgraded the firmware so im 99% sure it is done.

johnr

19282 posts

Uber Geek
Inactive user

#719749 19-Nov-2012 21:05

Can you do this update (save the .bin file to your desktop) Don't try and run the file it's a .BIN login to the modem as advanced user and select the update modem firmware and point at the .bin file on your desktop,

Please do the update over cable not WIFI

http://homepages.ihug.co.nz/~testihug/files/hg556a/HG556aV100R001C12B037.bin2

update takes about 5 - 6 min

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RGoodall

18 posts

Geek

#719758 19-Nov-2012 21:16

Ok ive run that through and the modem has reset itself like last time.

Whats the next step?

johnr

19282 posts

Uber Geek
Inactive user

#719762 19-Nov-2012 21:20

RGoodall: Ok ive run that through and the modem has reset itself like last time.

Whats the next step?

That is it, See if web is any better now

RGoodall

18 posts

Geek

#719767 19-Nov-2012 21:24

Ive run the speed tests and they arent spiking like they usually do, Ill run afew for checks and get back to you.

Thanks heaps.

Maybe the vodafone tech didnt update the firmware right, Ill let you know soon.

johnr

19282 posts

Uber Geek
Inactive user

#719770 19-Nov-2012 21:27

RGoodall: Ive run the speed tests and they arent spiking like they usually do, Ill run afew for checks and get back to you.

Thanks heaps.

Maybe the vodafone tech didnt update the firmware right, Ill let you know soon.

Looking at what you posted before I would say it was done correct this is a newer update

RGoodall

18 posts

Geek

#719772 19-Nov-2012 21:30

Bad news, Afew more tests show same problem still.

Anything else you could think of? Your fault team has sent me a new modem which should be arriving this week, And on afew forums there are afew others in the forrest hill area having the same issues.

RGoodall

18 posts

Geek

#719786 19-Nov-2012 21:54

Maybe time for a chorus tech to come have alook at my line maybe, Its odd though, This only happens between around 5.30pm - 11.30pm and most of the day saturday and sunday. So congestion times.

johnr

19282 posts

Uber Geek
Inactive user

#719788 19-Nov-2012 21:57

Planned work in Auckland ealry tomorrow morning try again tomorrow night

http://forum.vodafone.co.nz/topic/11209-planned-maintenance-red-network-customers-unable-to-connect-to-broadband/

RGoodall

18 posts

Geek

#719790 19-Nov-2012 22:00

Cool thanks, Hopefully they are working on something to do with this problem ( FINGERS CROSSED).

Ill let you know tomorrow if there is a change.

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