Youtube Buffering

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268 posts

Ultimate Geek

#802533 19-Apr-2013 21:10

I am having Youtube issues as well over the past couple of days. Buffering issues and videos sometimes not loading and automatically changing quality to 240p whenever it can. Very very annoying!

With TelstraClear (well I guess Vodafone now) and on their standard plans.

insane

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#802542 19-Apr-2013 21:32

Behodar: I've been having the same issue for the past few days... and I'm with Maxnet.

Interesting, Maxnet most certainly have a dedicated Google cache too, signed for it myself. Will see what I can find out...

If you haven't already, please log a support ticket for tracking purposes

StevieT

702 posts

Ultimate Geek

#802862 20-Apr-2013 18:35

Remember, someone I know in the US is experiencing the same issue. Including with Vimeo.com.

defragger

268 posts

Ultimate Geek

#804626 23-Apr-2013 23:30

Hmm are people still having problems with YouTube, or is it just me?

crazed

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#804629 23-Apr-2013 23:40

garvani: Same issues on TCL/Voda Adsl, so its not just limited to cable customers.

Yes getting it as well on TCL DSL in Dunedin, Youtube Vids seem to buffer for a few seconds then stop all together.

Been happening for past week or so.

CraZeD,
Your friendly Southern Geeky Fellow :P

MaxLV

656 posts

Ultimate Geek

#804633 24-Apr-2013 00:05

crazed:
garvani: Same issues on TCL/Voda Adsl, so its not just limited to cable customers.

Yes getting it as well on TCL DSL in Dunedin, Youtube Vids seem to buffer for a few seconds then stop all together.

Been happening for past week or so.

And why is it taking SO LONG to get fixed!!!!! So much for Vodafones claims about it's purchase of Telstra Clear...

It's just the same old story.

MaxLV

656 posts

Ultimate Geek

#804634 24-Apr-2013 00:08

Bowering: Hi all. Thanks for the info. I’ve passed it on to the tech team to look into.

Cheers, Gary

Bang on their door. Make sure they're awake! SIX DAYS NOW, and hardly ANY You Tube 'streaming videos work!!!!

I am trying to play a video that is 2mins 28 seconds long, it's been sitting there for 10+minutes, and so far it's only buffered about 30%, and hasn't started playing at all! I have taken the You Tube Speed test, and it shows I SHOULD BE getting really good download speeds. But I'M NOT!

Date 24-04-2013 at 12:05am to 12:33am

Trace route to http://www.youtube.com/watch?v=daA0LDDX6Tc times out at 203.97.26.42 with a 98% packet loss!!!!

Whois Tells Me:

inetnum:        203.97.0.0 - 203.97.127.255
netname:        TELSTRACLEAR-NZ
descr:          TelstraClear Ltd
country:        NZ
admin-c:        TAC3-AP
tech-c:         TTC7-AP
notify:         apnic.changes@team.telstraclear.co.nz
mnt-by:         APNIC-HM
mnt-lower:      MAINT-NZ-TELSTRACLEAR
status:         ALLOCATED PORTABLE
changed:        hm-changed@apnic.net 19960101
changed:        netobjs@clear.net.nz 20010624
changed:        hm-changed@apnic.net 20041214
changed:        hm-changed@apnic.net 20050216
source:         APNIC

role:           TelstraClear Administrative Contact
address:        TelstraClear Limited
address:        Network Planning
address:        Private Bag 92143
address:        Auckland
country:        NZ
e-mail:         apnic.changes@team.telstraclear.co.nz
phone:          +64 9 912 5205
remarks:        For network abuse contact:
remarks:        list.admin@team.telstraclear.co.nz
remarks:        +64 9 912 5161
remarks:        For 24/7 after-hours NOC contact:
remarks:        +64 9 912 4482
notify:         apnic.changes@team.telstraclear.co.nz
tech-c:         TTC7-AP
admin-c:        TAC3-AP
nic-hdl:        TAC3-AP
mnt-by:         MAINT-NZ-TELSTRACLEAR
changed:        hm-changed@apnic.net 20041125
source:         APNIC
changed:        hm-changed@apnic.net 20111114

role:           TelstraClear Technical Contact
address:        TelstraClear Limited
address:        Customer Help
address:        Private Bag 92143
address:        Auckland
country:        NZ
e-mail:         list.admin@team.telstraclear.co.nz
phone:          +64 9 912 5161
remarks:        For network abuse contact:
remarks:        list.admin@team.telstraclear.co.nz
remarks:        +64 9 912 5161
remarks:        For 24/7 after-hours NOC contact:
remarks:        +64 9 912 4482
notify:         apnic.changes@team.telstraclear.co.nz
tech-c:         TTC7-AP
admin-c:        TAC3-AP
nic-hdl:        TTC7-AP
mnt-by:         MAINT-NZ-TELSTRACLEAR
changed:        hm-changed@apnic.net 20041125
source:         APNIC
changed:        hm-changed@apnic.net 20111114

-- PING 203.97.26.42 (203.97.26.42) 56(84) bytes of data. ---
64 bytes from 203.97.26.42: icmp_req=1 ttl=44 time=299 ms
64 bytes from 203.97.26.42: icmp_req=2 ttl=44 time=299 ms
64 bytes from 203.97.26.42: icmp_req=3 ttl=44 time=299 ms
64 bytes from 203.97.26.42: icmp_req=4 ttl=44 time=299 ms

--- 203.97.26.42 ping statistics ---
packets transmitted 4received 4packet loss 0 %time 3003 ms

--- Round Trip Time (rtt) ---
min 299.727 msavg 299.818 msmax 299.944 msmdev 0.553 ms

--- PING youtube-ui.l.google.com (173.194.32.33) 56(84) bytes of data. ---
64 bytes from 173.194.32.33: icmp_req=1 ttl=55 time=32.2 ms
64 bytes from 173.194.32.33: icmp_req=2 ttl=55 time=32.3 ms
64 bytes from 173.194.32.33: icmp_req=3 ttl=55 time=32.3 ms
64 bytes from 173.194.32.33: icmp_req=4 ttl=55 time=32.3 ms

--- youtube-ui.l.google.com ping statistics ---
packets transmitted 4received 4packet loss 0 %time 3002 ms

--- Round Trip Time (rtt) ---
min 32.204 msavg 32.310 msmax 32.366 msmdev 0.191 ms

Lodging a trouble ticket in the morning.

Equinox IT

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freitasm

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Geekzone

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#807861 30-Apr-2013 09:28

This is still happening. Had this issue yesterday and today.

mikerussellnz

283 posts

Ultimate Geek

#807875 30-Apr-2013 09:45

Happening here.

Youtube buffers slowly, after a while it has enough buffer to play but runs out very quickly seems like it is not hitting the cache and passing through at a low speed. Buffering is very slow.

I find if I reload the page, then the second time, it will buffer more quickly and less likely to have an issue.

It seems like the second time I load the page, their cache is loading the video, but has a head start on me.

Maybe they had to purge their youtube cahce or something and it needs to repopulate?.

sleemanj

1490 posts

Uber Geek

#807958 30-Apr-2013 12:51

Been driving me nuts for days.

Buffering buffering buffering. GAH!

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

johnr

19282 posts

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#807967 30-Apr-2013 13:23

looking into this now with correct team

Bowering

105 posts

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#808001 30-Apr-2013 14:15

Hi all. The techs need more info to further diagnose these reports. It'd be great if you could PM the following:

* Results of: http://redirector.c.youtube.com/report_mapping

* Customers IP Address.

* Where any slow video's are being served from:

Use firefox + firebug addon.
Find slow video.
Look at the "net" tab in firebug for the large object/video itself.
Traceroute to the hostname used for the object (usually <some random string>.youtube.com).

Thanks, Gary