Vodafone roaming tariffs

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ajobbins

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#63966 16-Mar-2007 16:27

I'd also like to see some consistancy and fairness in other roaming charges on Vodafone. I'm going to Fiji in 3 weeks and if I use my On Account SIM I pay an $0.85 surcharge per SMS and a higher per minute rate for both calls to Fiji and calls back to NZ than I would if I was on Prepay (No SMS surcharge for PrePay AutoRoam).

Hardly an incentive to use my Voda account overseas is it.

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crichton

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#64179 18-Mar-2007 17:28

"I'd also like to see some consistency and fairness in other roaming charges on Vodafone."

I'd like to see some co-operation/consistency between Vodafone branches around the world. I purchased a Vodafone.cz SIM card in Czech Republic last year and keyed in the correct code for roaming before I left to return to NZ. Vodafone.cz SIM card banned from making phone calls through Vodafone.co.nz! Only SMS permitted, regardless of credit on the card. What hope is there for roaming around the world when Vodafone can't cooperate with itself internationally?

Crichton

johnr

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#64184 18-Mar-2007 17:46

crichton: "I'd also like to see some consistency and fairness in other roaming charges on Vodafone."

I'd like to see some co-operation/consistency between Vodafone branches around the world. I purchased a Vodafone.cz SIM card in Czech Republic last year and keyed in the correct code for roaming before I left to return to NZ. Vodafone.cz SIM card banned from making phone calls through Vodafone.co.nz! Only SMS permitted, regardless of credit on the card. What hope is there for roaming around the world when Vodafone can't cooperate with itself internationally?

Roaming on a GSM network is nothing to do with keying in correct codes. Roaming is on the network side.

Sounds like to me your handset was SIM locked or something

crichton

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#64212 18-Mar-2007 21:43

"Roaming on a GSM network is nothing to do with keying in correct codes. Roaming is on the network side.
Sounds like to me your handset was SIM locked or something"

Suggest you check facts before shooting. You can enhance your knowledge by reading it all at www.vodafone.cz.
To roam with your vodafone.cz sim card & phone - before leaving the Czech Republic you enter a code to switch ON international roaming. So, yes, in the instance I refer to, roaming on a GSM network has EVERYTHING to do with keying in the correct code. I was merely pointing out that I followed instructions, that was incidental to the main point: that vodafone nz does not have an agreement for phone calls from my roaming vodafone.cz phones. Vodafone nz will allow only SMS.

Crichton

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#64301 19-Mar-2007 15:21

crichton: "Roaming on a GSM network is nothing to do with keying in correct codes. Roaming is on the network side.
Sounds like to me your handset was SIM locked or something"

Suggest you check facts before shooting. You can enhance your knowledge by reading it all at www.vodafone.cz.
To roam with your vodafone.cz sim card & phone - before leaving the Czech Republic you enter a code to switch ON international roaming. So, yes, in the instance I refer to, roaming on a GSM network has EVERYTHING to do with keying in the correct code. I was merely pointing out that I followed instructions, that was incidental to the main point: that vodafone nz does not have an agreement for phone calls from my roaming vodafone.cz phones. Vodafone nz will allow only SMS.

Actually - given the scenario you've described it's more likely to be the Czech carrier.
I can point you to the relevant inter-PLMN design doc and testiung guidelines if you've got a real hankering to know how the signalling and authentication process works...

Matt

sbiddle

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#64303 19-Mar-2007 15:42

Vodafone Czech list Vodafone NZ as a roaming partner if you look here

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johnr

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#64307 19-Mar-2007 15:47

crichton: "Roaming on a GSM network is nothing to do with keying in correct codes. Roaming is on the network side.
Sounds like to me your handset was SIM locked or something"

Suggest you check facts before shooting. You can enhance your knowledge by reading it all at www.vodafone.cz.
To roam with your vodafone.cz sim card & phone - before leaving the Czech Republic you enter a code to switch ON international roaming. So, yes, in the instance I refer to, roaming on a GSM network has EVERYTHING to do with keying in the correct code. I was merely pointing out that I followed instructions, that was incidental to the main point: that vodafone nz does not have an agreement for phone calls from my roaming vodafone.cz phones. Vodafone nz will allow only SMS.

I know how roaming works on GSM/3GSM networks thanks. Roaming is a network feature!!

crichton

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#64334 19-Mar-2007 20:48

sbiddle: Vodafone Czech list Vodafone NZ as a roaming partner if you look here

Yes, but we all know that 'partners' don't always get on well together!
Aside from the technicalities, the point I was making - Vodafone NZ and Vodafone CZ don't seem to be good buddies -
is confirmed in this response from Vodafone CZ:
"...you are right. We are really sorry but outgoing calls from Vodafone New Zealand network can make only our customers who use a SIM card with one of our tariff plans. Therefore we would like to apologize for previous incomplete answer.
If you are using Vodafone Card in New Zealand, you can only receive incomming calls and send or receive an SMS. This information can be also found here http://www.vodafone.cz/en/services/roaming/prepaid/partners.htm.
Yours sincerely
Michaela Ditrychova, Customer Care Department"

As I said, I'd like to see cooperation/consistency between Vodafone branches in different countries since they claim to be one big Vodafone family.

Crichton

sbiddle

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#64338 19-Mar-2007 21:30

crichton: As I said, I'd like to see cooperation/consistency between Vodafone branches in different countries since they claim to be one big Vodafone family.

Wouldn't we all.

Vodafone should be one big happy family but unfortunately they aren't. One Vodafone was supposed to do a lot towards a global network but seemed to end up rather derailed.

BrentR

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#64367 20-Mar-2007 08:06

sbiddle:
crichton: As I said, I'd like to see cooperation/consistency between Vodafone branches in different countries since they claim to be one big Vodafone family.

Wouldn't we all.

Vodafone should be one big happy family but unfortunately they aren't. One Vodafone was supposed to do a lot towards a global network but seemed to end up rather derailed.

You've got remember that a lot of it comes down to political and regional pressures that VF global can't always rectify. While many of the VF family of companies carry the same red fascia behind there are (sometimes) a myriad of other owners (including local government)

Personally I would love to have one standard roaming rate around the world within one company, but I don't see it happening anytime soon. (outside the whole VOIP thing at least ;))

freitasm

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#64370 20-Mar-2007 08:11

crichton: "...you are right. We are really sorry but outgoing calls from Vodafone New Zealand network can make only our customers who use a SIM card with one of our tariff plans. Therefore we would like to apologize for previous incomplete answer.
If you are using Vodafone Card in New Zealand, you can only receive incomming calls and send or receive an SMS. This information can be also found here http://www.vodafone.cz/en/services/roaming/prepaid/partners.htm.
Yours sincerely
Michaela Ditrychova, Customer Care Department"

Wait a minute... Are you on prepaid? Voice roaming seems to work, but only if you are On Account. That's what I understand from the reply sent to you from Vodafone CZ.

Nothing wrong there, each Vodafone subsidiary can have their own policies regarding Prepaid customers. For example Vodafone New Zealand may ask Prepaid customers for a credit card number and a payment in advance if the clients wants to use roaming while on a trip.

Don't blame roaming, blame the policy.

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crichton

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#64456 20-Mar-2007 20:12

Vodafone CZ actually offers specifically under the heading Prepay Card:
While abroad, you can call, receive calls, data and faxes, send and receive text messages. You can also listen to your messages in your Voice Mail. Services, such as SMS chat, SMS e-mail, Payments from a mobile phone, Logos, Ringtones & Pictures, MMS and Connect are not a problem when on the move.
And, they don't use the same faulty credit card system as used by Vodafone NZ. Instead Vodafone CZ allows card users to simply continue to use their prepay phone as it was intended:
Before you leave, make sure you have enough credit. Remember that once abroad, you’ll pay not only for outgoing, but also for incoming calls.
In other words, just top up your prepay credit. And it works in many countries around the world - but not in New Zealand. It's the 3rd world NZ Vodafone policy that's the problem. I wouldn't mind if I could give them credit card detail in order to let me make calls, but they simply say "no can do."

Crichton

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#64490 21-Mar-2007 08:34

crichton:
Vodafone CZ actually offers specifically under the heading Prepay Card:
While abroad, you can call, receive calls, data and faxes, send and receive text messages. You can also listen to your messages in your Voice Mail. Services, such as SMS chat, SMS e-mail, Payments from a mobile phone, Logos, Ringtones & Pictures, MMS and Connect are not a problem when on the move.
And, they don't use the same faulty credit card system as used by Vodafone NZ. Instead Vodafone CZ allows card users to simply continue to use their prepay phone as it was intended:
Before you leave, make sure you have enough credit. Remember that once abroad, you’ll pay not only for outgoing, but also for incoming calls.
In other words, just top up your prepay credit. And it works in many countries around the world - but not in New Zealand. It's the 3rd world NZ Vodafone policy that's the problem. I wouldn't mind if I could give them credit card detail in order to let me make calls, but they simply say "no can do."

Hi Crichton

Once again - the issue here is with VFCZ, not VFNZ.
As per their web-site; VFCZ have made a call not to offer full pre-pay roaming in a number of copuntries - mainly in (their) zone 3.

This has nothing to do with VFNZ's network.
This has nothing to do with VFNZ's policy.

In the wondewrful world of International Settlements it dosn't matter if your phone is pre-pay or post-pay; VFNZ will still recover the interconnect and toll charges assocaited with your roaming activity. ie. They don't care.
VFCZ have made a call (based perhaps on a cost / revenue basis) not to offer a full roaming service.

Disclaimer: I don't currently work for the Vodafone Group, but have done so in a past life.

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