[WXC/VFX] Porting Telecom Number to VFX

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Porting Telecom Number to VFX

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Ultimate Geek

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#65892 1-Apr-2007 22:54

I believe they offer a commercial service that lets you have a block of DDI's.... give them a call and find out

Fraktul

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#66032 2-Apr-2007 22:18

Same LICA does not always mean local calling area. Whangarei is in the AKL LICA but not part of the local calling area..

willnz

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#66043 3-Apr-2007 03:22

Fraktul: Same LICA does not always mean local calling area. Whangarei is in the AKL LICA but not part of the local calling area..

LICA stands for Local Interconnect Calling Area. Whangarei is in the Whangarei LICA, not Auckland.

    9    94300    9430    0-3,5-8    WHANGAREI 3 RLU    WR3    WHANGAREI
    9    94300    9430    0-3,5-8    WHANGAREI 4 RLU    WR4    WHANGAREI
    9    94300    9430    0-3,5-8    WHANGAREI 5 RLU    WR5    WHANGAREI
    9    94300    9430    0-3,5-8    WHANGAREI 6 RLU    WR6    WHANGAREI
    9    94300    9430    0-3,5-8    WHANGAREI 7 RLU    WR7    WHANGAREI
    9    94304    9430    4             WHANGAREI 8 RDLU    WR8    WHANGAREI
    9    94304    9430    4             WHANGAREI 9 RDLU    WR9    WHANGAREI

etc etc.

LICA is the last column

Fraktul

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Ultimate Geek

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#66067 3-Apr-2007 11:25

Yeah sorry was thinking of ESA LICA -> URSA mapping. For which Whangarei is off Papatoetoe for some reason.

hairy1

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#66137 3-Apr-2007 16:43

WXC have a PDF application form for porting. It should be on the website at some stage otherwise ring them and they can email it to you. Cheers.

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Nety

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#67049 13-Apr-2007 18:19

maverick I ported over today but it has not been so smooth so far.

The current issue and the one i need resolved asap is that our phone number is active on telstra still. So if I call from my cell and i am on the phone then our telstra line is ringing. This is NOT good.

I am on hold with telstra but I am not sure if I should be talking to them or you (worldexchange) about it?

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willnz

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#67050 13-Apr-2007 18:24

Nety: maverick I ported over today but it has not been so smooth so far.

The current issue and the one i need resolved asap is that our phone number is active on telstra still. So if I call from my cell and i am on the phone then our telstra line is ringing. This is NOT good.

I am on hold with telstra but I am not sure if I should be talking to them or you (worldexchange) about it?

Telstra have to remove it from their network. This is standard for number portability, there is usually a few hours (or a day or so) where the number is active on both networks. One of my lines took about 4-5 days as it happend over Easter, and the Telecom staff that handle portability stuff weren't there.

Just be patient :) Although, maverick, perhaps WXC staff need to emphasise this fact a bit further - that there can be a bit of "downtime" during the porting process.

My transition went pretty smoothly, and overall I'm very impressed with the service.

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Nety

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#67055 13-Apr-2007 18:54

Your right.. after confusing the dickens out of the Telstra support lady (who then spent some time talking to her support person) I got the same answer.. apparently the porting will finish on Monday. So currently our Telstra number is active on both systems. Telstra and VFX but this is ok and just part of the process.

Can I also add that it would be a good idea to explain the process a bit further. The issues I had which would not have been if I had known beforehand.

1. Your account is deleted and then recreated. This means that any personalisation that you have done gets lost. I would be good to know this beforehand.

2. The PAP2 device needed to be rebooted once the port had happened. Because I did not know this my wife was without a "land line" for a couple of hours before I found out through a VFX tech that a reboot was required so that it would download the new account information.

3. As discussed in the last couple of posts. It is not instant. Your old phone and the ported number will still be active for a day, or if like us you do it on Friday, days.

willnz

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#67058 13-Apr-2007 18:59

I did get a call just before WXC changed my number over telling me I'll have to reboot my device. However, they didn't mention deleting and recreating the account, which was rather annoying setting up the features again. Oh well. All good now :D

maverick

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#67080 14-Apr-2007 08:18

Sorry was out of touch yesterday, so just picking this up now, just a point guys if you have any concerns the help line is the best place for quicker support, whilst I do drop by quite a bit and so do a few of our team this forum is primarly a discussion forum so we can have some direct interaction with customers and people interested in our services, which I believe works well for both us and you as an online community, but there may be delays in responses so I hope you all understand that.

Now thanks for the feedback and I do agree with a couple of points, firstly the Account changes and the resetting of the device needs to be conveyed to customers so they are totally aware that they will need to restart their device and reset up thier account, the changes need to be made to your devices obvously as the new config will have your new number in it so will require a reset, I will address this on Monday with our team so that these 2 items are explained.

The bigger concern for me is the delay with other networks this really should not happen there are requirements (SLA's) on number ports they should not be dragged out over several days even if it is a Friday, there is a process where each carrier must complete their part within a certain time frame (off the top of my head 5 hours I think), we have oone our part done within 20 minutes and have achieved this for every port that we have done so far, what this means is that the new config and the number becomes live in the VFX from that time, we are then totally relient on the other carrier doing there part and they should be doing this within the timeframes of the SLA requirements of the LNMP agreements. I would be interested in any info on how long your number is still live in the TC network, I can then take this back through some officail channels and address this as to if and why the process is not working.

Thanks again for the feedback

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willnz

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#67081 14-Apr-2007 08:25

Both my local ports were relatively fast (same day - probably around 8 hours or so) - I just realised it was actually a mobile port that took around 5 days to complete. (TNZ -> VF). Are the LMNP specifications available online anywhere Phil?

maverick

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#67083 14-Apr-2007 08:46

No sorry I don't believe so

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Nety

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#67090 14-Apr-2007 11:20

I will let you know when it is complete. From what I was told Telstra were waiting on confirmation from Telecom (who are your port providers?) and that was why it was not scheduled until Monday. In hind sight would have been better to either book it earlier in the week or next week but as we have a forward on the Telstra line it is not too much of a biggie.

You have no idea how much fun I had trying to explain what VFX was and why I did not have to wait for a tech to come out and install the new phone line

I think it kinda filtered through when i explained that I was talking to her from the phone that was plugged into our broadband modem and not into the phone socket in the wall

As for calling your customer support people I was just not quite sure if I needed to call you or Telstra as it was Telstra that had not shut off the service yet.

tonyhughes

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#67091 14-Apr-2007 11:29

Remember that NP is only 2 weeks old in New Zealand. Its still a learning process for all the different staff in all the different teams at all the different telcos. They have to learn how to interact with other teams, and whatever platform(s) is in use to make the NP actually happen.

Anyone that is porting in the first three months can probably consider themselves an early adopter, a tag which often implies having to deal with issues that you wouldnt have to if you waited till it was a tried, tested and smooth process.

Number Portability is perhaps in 'beta' (it works, but the bugs are being ironed out, and process still being developed/learned).

Sounds like many customers are having good success though!

chchmjr

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#67111 14-Apr-2007 19:19

Only slightly off topic.
When you port to VFX is a White Pages listing still included?

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