New Vodafone Cable Customer :|

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edwinprakash

73 posts

Master Geek

ID Verified

#994744 26-Feb-2014 10:56

r2b2:
quickymart: Yes, I was and the layers make it appear that the whole street will eventually get fibre. I guess you're in the white location? Try turning on all the layers - you're in a UFB zone.

Being in a UFB zone and actually getting UFB installed anytime soon are two very different things :) I imagine that Helston Road is very much like large parts of Paraparaumu Beach. Its in a zone but no plans have been formulated for when at this stage. (And given the ones that are planned aren't due until 2016 that tells you something about how long you'll be waiting....)

Yep, @r2br is correct. If you look at the bottom of the image, you'll notice the blurb that says "UFB deployment dates for your area are still being developed". So the area will eventually get UFB, but they have no idea when yet :(

hamish225

1418 posts

Uber Geek

ID Verified

#995034 26-Feb-2014 18:59

Demeter:
timmmay: Strangely enough, for a communications company they're pretty poor at communications. Try calling from your cell phone, on speaker, after work. They will answer eventually.

Posting in social media is the best way to get things done with VF/TC though.

Are our phone wait times really that much longer than other providers? People seem to resort to picking up the phone as a first course of action, rather than looking for online solutions or our self-service channels. Hopefully this changes in future.

do you play a message telling people about these other channels? you should probibally mention they can do this on their phones mobile data connection, considering their internet might not be working if they're calling up.

*Insert big spe*dtest result here*

Demeter

709 posts

Ultimate Geek

Trusted

One NZ

#995403 27-Feb-2014 11:49

hamish225:
Demeter:
timmmay: Strangely enough, for a communications company they're pretty poor at communications. Try calling from your cell phone, on speaker, after work. They will answer eventually.

Posting in social media is the best way to get things done with VF/TC though.

Are our phone wait times really that much longer than other providers? People seem to resort to picking up the phone as a first course of action, rather than looking for online solutions or our self-service channels. Hopefully this changes in future.

do you play a message telling people about these other channels? you should probibally mention they can do this on their phones mobile data connection, considering their internet might not be working if they're calling up.

Yup, the IVR messages are there. I guess people don't pay attention to recordings all that much. (I too am guilty of this).

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