Warning: Stay away from Vodafone TBox

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langers1972

1039 posts

Uber Geek
+1 received by user: 118

#1365594 13-Aug-2015 14:29

kiwipawl: Last night my T-box stopped working for about 2-3 hours. All it had was a insufficient signal notification.

Yes mine was the same and it's done it a couple of times over the past week.

I called and was advised to do the old 3 button reset and that brought it back to life, sounds like it wasn't just a device error then

kiwipawl

273 posts

Ultimate Geek
+1 received by user: 10

#1365615 13-Aug-2015 14:43

langers1972:
kiwipawl: Last night my T-box stopped working for about 2-3 hours. All it had was a insufficient signal notification.

Yes mine was the same and it's done it a couple of times over the past week.

I called and was advised to do the old 3 button reset and that brought it back to life, sounds like it wasn't just a device error then

I checked on the Vodafone site for outages and it said there was a issue with Wellington and Wainuiomata services. Even though I live in Kapiti I assumed that affected us as well.

How do you do a 3 button reset on the T-box?

dylanp

842 posts

Ultimate Geek
+1 received by user: 392

Trusted

#1365619 13-Aug-2015 14:57

kiwipawl:
langers1972:
kiwipawl: Last night my T-box stopped working for about 2-3 hours. All it had was a insufficient signal notification.

Yes mine was the same and it's done it a couple of times over the past week.

I called and was advised to do the old 3 button reset and that brought it back to life, sounds like it wasn't just a device error then

I checked on the Vodafone site for outages and it said there was a issue with Wellington and Wainuiomata services. Even though I live in Kapiti I assumed that affected us as well.

How do you do a 3 button reset on the T-box?

details on that here - http://community.vodafone.co.nz/t5/Vodafone-TV-SKY/Read-Me-Vodafone-TV-Troubleshooting/m-p/130215#U130215

kiwipawl

273 posts

Ultimate Geek
+1 received by user: 10

#1365634 13-Aug-2015 15:12

VodafoneDylan:
kiwipawl:
langers1972:
kiwipawl: Last night my T-box stopped working for about 2-3 hours. All it had was a insufficient signal notification.

Yes mine was the same and it's done it a couple of times over the past week.

I called and was advised to do the old 3 button reset and that brought it back to life, sounds like it wasn't just a device error then

I checked on the Vodafone site for outages and it said there was a issue with Wellington and Wainuiomata services. Even though I live in Kapiti I assumed that affected us as well.

How do you do a 3 button reset on the T-box?

details on that here - http://community.vodafone.co.nz/t5/Vodafone-TV-SKY/Read-Me-Vodafone-TV-Troubleshooting/m-p/130215#U130215

Hi Dylan.

Thanks for the info does this still apply to the instuctions "is only to be done as a last resort. Media Services Group will advise when required."

what are the implications of doing this?

dylanp

842 posts

Ultimate Geek
+1 received by user: 392

Trusted

#1365635 13-Aug-2015 15:15

kiwipawl:
VodafoneDylan:
kiwipawl:
langers1972:
kiwipawl: Last night my T-box stopped working for about 2-3 hours. All it had was a insufficient signal notification.

Yes mine was the same and it's done it a couple of times over the past week.

I called and was advised to do the old 3 button reset and that brought it back to life, sounds like it wasn't just a device error then

I checked on the Vodafone site for outages and it said there was a issue with Wellington and Wainuiomata services. Even though I live in Kapiti I assumed that affected us as well.

How do you do a 3 button reset on the T-box?

details on that here - http://community.vodafone.co.nz/t5/Vodafone-TV-SKY/Read-Me-Vodafone-TV-Troubleshooting/m-p/130215#U130215

Hi Dylan.

Thanks for the info does this still apply to the instuctions "is only to be done as a last resort. Media Services Group will advise when required."

what are the implications of doing this?

Basically it shouldn't be your first step in troubleshooting just for lols. :) Probably no harm.

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