Vodafone and my terrible experience

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Linux

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#1916804 11-Dec-2017 15:02

alasta:

freitasm:

@Linux: ... replying stop does not work on marketing SMS

Why not? It should. Not everyone want to receive promotional messages and have the right to say so.

And if the Telco refuses to stop then it might be time to have word with whatever part of Internal Affairs deals with anti-spam complaints.

You shouldn't have to put up with ads in order to use a service that you are paying for.

It's not classed as SPAM for a start by the DIA, They are from your service provider you need to check the definition of SPAM and what the DIA class as SPAM

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andgor

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#1916876 11-Dec-2017 17:34

Linux:

alasta:

freitasm:

@Linux: ... replying stop does not work on marketing SMS

Why not? It should. Not everyone want to receive promotional messages and have the right to say so.

And if the Telco refuses to stop then it might be time to have word with whatever part of Internal Affairs deals with anti-spam complaints.

You shouldn't have to put up with ads in order to use a service that you are paying for.

It's not classed as SPAM for a start by the DIA, They are from your service provider you need to check the definition of SPAM and what the DIA class as SPAM

Linux

I had a quick look through the Unsolicited Electronic Messages Act 2007 and don't see where messages advertising additional products are OK just because it is your current service provider sending them. I do see mention of having to have a working (free) unsubscribe method and the sender being clearly identified.

Linux

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#1916879 11-Dec-2017 18:03

andgor:

Linux:

alasta:

freitasm:

@Linux: ... replying stop does not work on marketing SMS

Why not? It should. Not everyone want to receive promotional messages and have the right to say so.

And if the Telco refuses to stop then it might be time to have word with whatever part of Internal Affairs deals with anti-spam complaints.

You shouldn't have to put up with ads in order to use a service that you are paying for.

It's not classed as SPAM for a start by the DIA, They are from your service provider you need to check the definition of SPAM and what the DIA class as SPAM

Linux

I had a quick look through the Unsolicited Electronic Messages Act 2007 and don't see where messages advertising additional products are OK just because it is your current service provider sending them. I do see mention of having to have a working (free) unsubscribe method and the sender being clearly identified.

@andgor I personally have had a meeting with the DIA a number of years back about a well known NZ spammer (Mr Battles) and worked for Vodafone NZ at the time and we actually spoke about advertising / marketing SMS from service providers and it does not fall under spam

Linux

freitasm

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#1916943 11-Dec-2017 19:29

It's not spam as you have an ongoing relationship with the company. But it must follow through with requests to unsubscribe in the same way. Replying STOP should effectively stop communications.

dejadeadnz

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#1917045 11-Dec-2017 22:25

^^^ 100% agreed.

Whatever the law might say, it's only in the fairyland of Vodafone that it's reasonable for customers to not have the most obvious and straightforward way of stopping text-based promotional materials from VF itself.

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