ProTip: Getting satisfaction from Vodafone

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Sam91

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#2008668 6-May-2018 12:37

Vodafone's business support has been pretty good. Any calls over the past 5 years have been answered promptly by someone based in NZ, and any issues are usually resolved fairly quickly. On the other hand, when we first signed up through some third party sales team, the deal wasn't being reflected on our bills. It took them forever to sort it out.

Valleyman

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#2008906 6-May-2018 20:22

I recently had an issue with Vodafone, not giving me a refund because over payment of account, after 2 weeks of banging my head against the wall trying to deal with call center staff that were rude & obnoxious & getting nowhere. I emailed the CEO of Vodafone & low & behold the issue of my refund was sorted within 2 hours & my refund was in my bank account.

So I recommend if your are having issues & cant get a resolution in a timely fashion, email the CEO of Vodafone direct & your issues will be sorted straight away

quickymart

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#2008936 6-May-2018 22:16

Yes and no - your e-mail was most likely delegated to the correct person to do it (as opposed to just any person).

hio77

'That VDSL Cat'
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#2008940 6-May-2018 22:46

quickymart:

Yes and no - your e-mail was most likely delegated to the correct person to do it (as opposed to just any person).

Exactly this.

as someone who used to be passed these, can certainly confirm this.

It's nothing against the CEO (or whoever monitors the inbox) they simply, don't have the access, ability or knowledge to help.

99% of the time, these escalations are literally sorted in seconds. no special bonus's, all T1 work.

normally finish up looking at the case and going why did they even do that? it just delayed resolution.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Linux

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#2008946 6-May-2018 23:10

Agree with @hio77 pulled into issues that should of been fixed by a Tier 1 or Tier 2 level not by a technology team

John

MadEngineer

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#2013593 10-May-2018 20:45

nickb800:

but promised phone calls never came, even after one month

this old chestnut.

You're not on Atlantis anymore, Duncan Idaho.

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