[WXC/VFX] My experience porting phonenumber from Telecom to VFX

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kerrin

165 posts

Master Geek
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#152741 30-Jul-2008 16:46

My telecom provided line went dead for about 2 days while I migrated to Fusion back in April. The whole process took 5 or so days to complete.

I didn't notice any ADSL outage at all. Fortunately I'd been trialing VFX so had a number which I asked WxC to forward all my telecom number calls too until I was migrated.

Since then it's been great... Well worth the little outage...

shermanp

357 posts

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#153020 31-Jul-2008 14:49

Well, I have just completed the process of switching to VFX. Here's how it went for me.
Please note I was both an Xnet HSI AND VFX customer prior to the switch.

On thursday 24th, completed signup process that morning. Plan was changed to Fusion pricing that afternoon according to FF usage meter.

On Friday 25th, got home after class at about 1:30pm to find telecom line dead, internet/VFX working merrily away. Telecom number invalid when called. No communication from Xnet

Saturday 26th - telecom number still invalid when called. old VFX number working. No communication from Xnet

Sunday 27th - telecom number still invalid when called. No communication from Xnet.

Monday 28th - calls made to telecom number working through Xnet. Calls made from phone still showing VFX number. I conclude Customer link has been put in place. No communication from Xnet.

Tuesday 29th - sane as Monday.

Wednesday 30th - Got "Welcome to Xnet/WxC - here are your ADSL/email settings" letter in post. Customer link still in place.

Thursday 31st (today) - Checked things about 12:30pm. Got email about VFX settings. VFX not working. By about 1:30pm line was up and running, with telecom number working fully. Seems number port has gone through.

Apart from the fact that my old number was not working for about 2 1/2 days, the process went smoothly. There was however NO email/phonecall from Xnet telling me what dates thing would happen as promised. Other than that....

maverick

3594 posts

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WorldxChange

#153048 31-Jul-2008 15:51

Thank you all for the feedback on this, there are some issues with getting information to you and actually getting in contact directly.

We think that you are right and communication can be better so we are looking to make some changes.

What we will be looking to do is now,

You will request your port date through the normal sales channel, this will go into the system (note the minimum period is 3 days, this is holding period in case the customers change their mind), we must have a valid EMail address.

At 48 Hours before the port happens you will get an Email notifying you of the proposed date and time of the number port, it will also say that this is expected only and if any issues there could be delays. it will also say that you should receive 2 more E Mails from us, First one will be your VFX details which will happen when we do our part of the number port, this should happen very close to the expected date and time, The second one will be a confirmation Email that the porting process is complete.

On the expected date and time we will trigger the port and your device will be provisioned / re provisioned with the ported number, you should then get the details of the VFX account (note the port is not complete at this time as the other carriers must complete the process), i.e. your number may not be accessible from all carriers for a few hours until they all complete their processes.

The final response will be an Email we will send when we have confirmation from the system that the number port is complete.

We will not be phoning customers directly, we generally place a test call when we do our part to test the VFX line but getting hold of people is actually very time consuming so we will use EMail for the updates at this stage.

We think this will help improve the communication, once again thanks for the feedback on the process, it is helpful.

Phil Moore
Operations Manager
WorldxChange Communications

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

AllenG

441 posts

Ultimate Geek
+1 received by user: 1

#153100 31-Jul-2008 19:12

Good on you for responding Maverick.

Better communication is a good start, but

having gone for 4 days with my telecom number going nowhere, I am now reluctant to recommend Fusion to other family members. A busy family can't have their main phone number down for that long.

It should be possible to customer link the Telecom number before disconnecting the telecom service, and then port the number to VFX at a given date/time, (3 AM?) This would give an almost seamless changeover. Is this not achieveable?

Regards,

Allen.

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cws82us

788 posts

Ultimate Geek
+1 received by user: 23

#153161 1-Aug-2008 00:16

AllenG: Did anyone have a better (or worse) experience?

Allen.

I had a better one But bit bad. heres what happend
I live in hamilton and I was with 2talk changing over to vfx.
I called them up and they can they will have it done they says 3 to 4 working days
So i waited About 4 days still nothink
and then the phone what down for 2 mins
and then we where on vfx. they did not tell us what time or so.. so i had an outage a lill one but then its been working great.
I called them 2 weeks before i whated to port to xnet and they say telecom will not let them port from other isps and so on.
and now they let us

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

idj4u

12 posts

Geek

#155203 8-Aug-2008 14:06

Can anyone see a work around for someone operating a business wanting to move their heavily advertised number to VFX? To the clients we deal with, a disconnected tone would suggest the business has folded, no questions asked. We simply could not afford to have the number disconnected for more than an hour during a business day.

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coffeebaron

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#155512 9-Aug-2008 22:54

idj4u: Can anyone see a work around for someone operating a business wanting to move their heavily advertised number to VFX? To the clients we deal with, a disconnected tone would suggest the business has folded, no questions asked. We simply could not afford to have the number disconnected for more than an hour during a business day.

1. get a full install on an alternative pair $149, or
2. if you have a second line with no broadband: do a phone number change + customer link original number. port original number, then install fusion on that line. Port the number from your first line, collapsing original broadband connection.

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