Vodafone what are your actions to filter out international scammers?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone what are your actions to filter out international scammers?

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oldbusdriver

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#2201979 19-Mar-2019 19:58

Worked for me last year:

Go into sounds, activate do not disturb with the exception of your contact list, the phone does not ring or take a message unless the caller is on your contact list. Add people as required to activate their numbers.

Now receive no spam calls at all

Ge0rge

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#2201981 19-Mar-2019 20:00

We didn't have the option or functionality to walk on the moon in the 40s, but they worked it out - now that seems a whole lot harder than an automated system to screen calls...

*Incoming call to @RUKI
Where's it from? "anywhere but NZ"
Does @RUKI want calls from there? "No, they hit the "opt out" button in our app"
*call dropped

Now, if we've got all sorts of fancy-pants AI able to work out if I really do want a Nigerian Prince's money, or a larger appendage or not, how hard can it be to make as system to drop calls when they originate from anywhere but NZ?

richms

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#2202028 19-Mar-2019 21:00

When I asked about why telcos cant do this, and refuse to allow for a block on withheld numbers I was told that it came down to liability if someone cant get thru in an "emergency" to someone else. FFS, anyone calling me about an "emergency" will be ignored anyway unless they're in my contacts. I get sick of my music pausing and losing data because of some prick in a call center in the 3rd world have my digits come up to get spammed on their robodialler. Also it will mess up a video recording, I have actually had it just lose the file instead of at least pausing it inorder to annoy me once. Have to remember to turn on airplane mode before using the phone for video. And then remember to turn it off afterwards.

Surely that is something that could be automated by the camera app at least?

Richard rich.ms

Ge0rge

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#2202035 19-Mar-2019 21:10

That's a thought - could it be done at the phone level? An app with a few options such as "refuse all but contacts", "refuse all but NZ"?

Unfortunately, all calls from my work are "private numbers" so I don't know that either of the above would work for me if I still wanted to get work calls.

richms

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#2202054 19-Mar-2019 21:37

I use truecaller, but its too far down the stack of stuff to prevent the interuptions to music and video recording or 3g fallback. Also sucks that they only offer toggles for mobile data and not mobile voice.

As for a work that calls from private number, so what? Ignore it. They will call you from someones mobile if it really matters and having a private number also means that your customers will never answer. I had my bank once complain that they couldnt call me and had been trying for days so I had to tell them to either call from a number that shows or just delete my contact number from the records because it will never work if its blocked.

Richard rich.ms

Ge0rge

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#2202057 19-Mar-2019 21:42

I certainly understand your sentiment, but let's leave it as when work calls, you do your best to answer. We don't exactly have customers in the normal sense of the word, so that's not an issue.

It just baffles me that, with all the amazing things we can do with technology, we can't come up with something simple (for the end user at least) to block these nuisance calls.

DonH

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#2202059 19-Mar-2019 21:48

Wy don't businesses insert their main contact number instead of withholding the calling number?

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Ge0rge

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#2202096 19-Mar-2019 21:54

DonH: Wy don't businesses insert their main contact number instead of withholding the calling number?

Is that even possible to do?

DonH

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#2202102 19-Mar-2019 22:01

Ge0rge:
DonH: Wy don't businesses insert their main contact number instead of withholding the calling number?

Is that even possible to do?

I don't know. That's why I asked. Spam callers do it.

coffeebaron

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#2202144 19-Mar-2019 23:05

Ge0rge:
DonH: Wy don't businesses insert their main contact number instead of withholding the calling number?

Is that even possible to do?

Absolutely it is possible. Any half competent phone tech can setup a phone system to do this. There is no reason, except being impolite, for blocking your Caller ID.

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richms

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#2202159 20-Mar-2019 00:04

Place a friend worked at did that for a while but went back to blocked because the receptionist whined about all the return calls that told her that they had a missed call from that number. And because it was a trash phone system they had no idea who placed an outgoing call to that number to be able to direct it.

Too cheap to get a semi recent phone system or DDIs for people so they just went back to having bad phone manners by default. People could still use the prefix to unblock it on outgoing calls and that still resulted in the receptionist being annoyed.

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DonH

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#2202258 20-Mar-2019 10:02

... so blocked for the convenience of the the business, not their customers. Makes sense.

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RUKI

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#2208799 1-Apr-2019 16:42

@Ge0rge

That suggestion for settings in the phone is a good idea (it does exist even in my 10 year old Blackberry) and surely can be used by some.

Won't work for me as my home landline ID is Private and not listed in the phone directory for the same reason - to not get spam calls.

I do need to be able to receive calls from Home landline.

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