[TelstraClear] Internet Outage with aDSL subscribers with Telstra Clear

Forums › One NZ (including Farmside) › [TelstraClear] Internet Outage with aDSL subscribers with Telstra Clear

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GF74

85 posts

Master Geek

#196233 17-Feb-2009 10:56

I was advised by two separate people at TC that they would call me back with an update, but the phone has not yet rung.

G

eXDee

4033 posts

Uber Geek
+1 received by user: 1070

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#196234 17-Feb-2009 10:56

Again not as major as a business outage but yet again the internet died after 10pm last night for another 30mins.

MackinNZ

450 posts

Ultimate Geek
+1 received by user: 119

Lifetime subscriber

#196323 17-Feb-2009 16:28

My customers were able to reconnect just before noon today. Effectively a day and a half's lost productivity.

I advised them to claim compensation from TelstraClear.

Ragnor

8279 posts

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+1 received by user: 585

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#196341 17-Feb-2009 17:23

Have a look at section 18

http://www.telstraclear.co.nz/company-info/terms-and-conditions/business.cfm

IT08Guy

9 posts

Wannabe Geek

#196385 17-Feb-2009 21:21

It all depends on how well you put your case forward to Telstra.

MackinNZ

450 posts

Ultimate Geek
+1 received by user: 119

Lifetime subscriber

#196388 17-Feb-2009 21:33

What also bugs me is that if Telecom has an outage, even for a few hours, it's all over the media. But here potentially thousands TelstraClear customers have been without internet for a day and a half and not a peep.

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dets00b

60 posts

Master Geek

#196772 19-Feb-2009 20:20

There will always be outages related to internet providers, doesn't matter who your with. For example , i hear plently of people telling me im leaving telecom cause they are crap and have outages, and an equal amount of customers from telstra saying the same thing, and go off to join another isp, the fact is, probability speaks for itself im afraid , doesn't matter who your with, its merely coincidences whether or not you go without an outage for 2 years or if you just joined a isp and have 5 outages.

paulv8

2 posts

Wannabe Geek

#196952 20-Feb-2009 16:22

Sigh, we're off-line again.

IT08Guy

9 posts

Wannabe Geek

#196958 20-Feb-2009 16:32

Feel sorry for you
hopefully its only a short outage due to the rain

insane

3324 posts

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+1 received by user: 1006

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2degrees

Subscriber

#197282 22-Feb-2009 15:25

The ISP I work for is rather lucky to have three upstream providers as in the last few months we quite frequestly loose our telstraclear sessions for national and/or internationl connectivity. I really feel for any other ISP affeted that doesn't have as much redundancy.

Considering we're a fairly large customer of their you'd expect at least a good incident report... but sadly no.

In past years they have been the most reliable, but not anymore.

dpresha9

48 posts

Geek
+1 received by user: 5

#197475 23-Feb-2009 15:52

so does anyone actually know when they plan to fix this issue? or if they're doing anything about it at all?

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