Mobile Top-up Conundrum

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Linux

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#3486173 1-May-2026 10:55

As above reminder SMS about plans on-hold etc.... are queued until the morning as the audit for addons runs around 1am

So if a customer topsup before the SMS are released it does confuse things for customers

Rickles

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#3486178 1-May-2026 11:11

@Linux ... that make acceptable sense, but my first two top-up TXTs 2 months ago came in the middle of the night ... I took to turning off notifications 'till morning.

Seems I may not need to do that any longer 😃

Rickles

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#3489313 10-May-2026 11:20

FURTHER: Contacted OneNZ (via WhatsApp Chat) and advised them about the incorrect top-up amount selections being wrong ... they 'thanked me for letting them know'.

That was 10 days ago and YET both their App and Fastpay top-up web page have not been corrected.

Not a good look OneNZ !!!

Linux

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#3489314 10-May-2026 11:41

Cause changing it needs to go thru SIT then preprod then into production during a change window

Rickles

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#3489317 10-May-2026 11:57

@Linux ... that quick, eh? 😄

I wonder how many customers have been caught out or simply confused? Of course, one could top-up $20, and in just 9 months have enough in the OneNZ piggy-bank saved for the next month?

yitz

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#3489369 10-May-2026 13:32

Re your previous thread did you not end up setting up Auto Renew?

"Auto Renew automatically pays for your plan for renewal day. The cost of your plan will be charged to your saved debit or credit card. So, you’ll always have an active plan."

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Eva888

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#3489463 10-May-2026 16:55

I just topped up for someone for three months. I deleted the $20 and typed in $25. Wasn’t an issue.

yitz

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#3489487 10-May-2026 17:54

Eva888:

I just topped up for someone for three months. I deleted the $20 and typed in $25. Wasn’t an issue.

$20 and $25 are both listed as available denominations for a One NZ online top up. I believe the OP is trying to top up exactly $18.

Here's the current list of denominations shown when topping up online:
$6,$10,$17,$20,$22,$25,$30,$35,$40,$45,$50,$55,$60,$65,$70,$75,$80,$85,$90,$95,$100

Here's my suggested exact top up combinations for each Prepay Plus base plan rate:
$10 Starter Prepay:$10
$18 Rollover Small:$6+$6+$6
$23 Rollover Medium:$6+$17
$30 Rollover Large:$30
$50 Endless Starter:$50
$73 Endless Plus:$6+$22+$45
$88 Unlimited Prepay:$6+$22+$60

Rickles

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#3489542 10-May-2026 19:45

Thanks all for suggestions etc.

My current plan is to top-up $10, meaning it plus my current $8 credit will cover next month.

After that I will invoke the Auto-Renew option.

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